Redbus Reviews 717

Disappointing experience with RedBus. I paid ₹1600 for 2 seats, but the bus condition was very poor and unhygienic. Curtains were dirty with stains and bubblegum, interiors were damaged, and even cockroaches were seen in the sleeper area.

My earlier booking was cancelled last moment, so I had to book this urgently. Also, proper bus details were not provided.

The bus had a 4-star rating, which is clearly misleading. Attaching photos as proof. Not recommended.

I am writing to formally report a serious incident involving one of your bus services booked through redBus (Raj Kalpana).

My relative, Mrs. Savita Singh, along with her child, had a confirmed ticket from Akbarpur (Kanpur Dehat) to Pari Chowk, Greater Noida. The journey took place early in the morning, around 5:00 AM.

Unfortunately, the driver, Mr. Jeetu Thakur (Contact: 9335669298), behaved in a highly unprofessional and threatening manner. Despite having a valid ticket to Pari Chowk, he forcefully asked them to get off the bus approximately 5–6 kilometers before the designated stop.

When questioned, the driver responded with threats and arrogance, stating that no one could take action against him and that he would continue to act as he pleased. This behavior is completely unacceptable, especially considering that a woman and a small child were left stranded in an unfamiliar area at such an early hour.

This incident raises serious concerns about passenger safety, accountability, and service reliability. If any harm had occurred, your organization would have been fully responsible.

I request strict action to be taken against the driver and assurance that such incidents will not happen in the future. Additionally, I expect a formal apology and clarification on the safety measures you have in place for passengers.

I hope you treat this matter with the urgency and seriousness it deserves.

Sincerely,
Ashish Bhadauriya

Very disappointing experience with RedBus. I requested cancellation/rescheduling 5 hours before boarding, but the support team denied it saying it’s not in the bus operator policy. This was not clearly communicated during booking. Customers should be properly informed about such strict policies in advance.

I traveled 5 times between Bangalore to Thoothukudi by Flixbus in the last 2 months. Did the boking through Redbus. Not even once the bus has been punctual. Take 14+ hrs as the Bus takes detour into towns and cities instead of taking Bye pass. Absolutely no time sensitivity. The length of side berth is small and have to bend the legs while sleeping. There was an offer of Travel 4 times and get free ticket for the 5th time. When I booked the 5th time, I got to know that the free ticket was only for Rs700. If I take the amount for the 5 trips, Rs700/ works to be just 10% discount, which even other Travels provide just for a 2 way trip. This is a TOTAL SCAM by REDBUS and FLIXBUS

Wrost service pls.do not waste your money, there service is pethatic,

This is a very poor service, you should never use their application in your life, they just loot money from us and their customer support is so bad, they will talk to you but you will not get any solutions if you want to save your money then never book anything through this application in your life and never suggest anyone to do it through Red Bus.
what can I say, these are number one scammers, they loot money only this is the worst, & bad application in India.

Worst service of Red bus nobody should use this one they will never hear after you paid tickets fare. It's genuine Review worst service. I will never recommend to red bus to our family and friends circle. If should recommend only to your enemy

Good very neat 👌 👍

Didn't show me the better options; fares are too high.

Good Experience

It's was good experience in the first time I have booked redbus ....

It was pathetic service from Red Bus. I had booked the Jain Travels bus vis Red Bus from Mumbai to Karad on 09th March 2026. First of all there was no tracking at all and bus was delayed but nobody informed me. I tried checking with contact details I searched online but I was successful only after trying 2-3 different numbers. Later they informed it's late by 1 and half hour. But it was further delayed and there was no updates due to no tracking. I had cancel the bus and take another one. But funny part is Red Bus was asking for my feedback on journey which was never started. I requested refund and it's been almost 3 weeks but no refund yet but Red Bus sent me closure for my refund request via WhatsApp. Please do not book via Red Bus but if you do so then forget about tracking, refund etc.

Yesterday night I booked tickets for senior citizens and small kids, but very worst service I faced, how could any bus fail in middle of route which is planned for long distance and also after that they won’t provided at least a good service.

I am extremely dissatisfied with my journey booked through RedBus with Gujarat Travels (Ahmedabad to Mumbai,

PNR: 387946256-6713785
Passenger Name: Praveen Kumar
Route: Ahmedabad to Mumbai
Date: 22 March

The hygiene condition of the bus is unacceptable. The blanket provided was extremely dirty, unhygienic, and not fit for use. This is a direct violation of basic passenger safety and cleanliness standards expected in an A/C sleeper service.

Despite raising the issue during the journey and contacting RedBus support on WhatsApp, there was no response or resolution provided. This clearly shows negligence and poor customer support.

I strongly demand:

1. Immediate action against the bus operator for maintaining such poor hygiene
2. A partial or full refund for the inconvenience and discomfort caused

If this issue is not addressed promptly, I will escalate this matter to the Consumer Forum and highlight this on social media platforms.

This experience has been extremely disappointing and unacceptable.

Now it's become big fraud, dosent refund amount after canceling ticket. Amount deduct through online but booking shows not done.

DO NOT USE REDBUS!!!! A scam, you dont get your refund. There is no customer service. Asks for login details but doesn’t recognise your email or phone number. This is a real scan do not use this service. Taken my money and no tickets booked and cant get gold of customer service for my money.

Worst worst worst behaviour by Telangana bus conductor. I booked a ticket for my grand father who has keypad phone no what’s app in that I though u can show ticket from my mobile while boarding my grandpa but idiot conductor rejected that and asked me to send sms to my grandpa phone with some unknown reasons the sms is not received. With no patience conductor is shouting at us saying that bus is getting late he assuming that bus hs 10 th class students how to going to write exams it is a night travel bus after reaching home like 5 everyone go to sleep they can’t even await 5 min for a passenger to send sms even though I shown sms but they asking physical xerox copy how can u suddenly bring the copy they need to understand the situation and support us by receiveing that sms to conductor phone but they asked us to buy new ticket we lost 620 rupees for this the bus is booked. From Hyderabad to Madhira

Worst worst worst support i need refund from red bus

Terrible experience

I am writing to formally lodge a complaint regarding the extremely poor and unprofessional service I experienced on my scheduled journey from Chandigarh to Srinagar with Ram Dalal Bus Service, booked through your platform.
I had made an advance booking through the RedBus app with 100% payment in advance. My travel details are as follows:
PNR: 1154499
Bus Number: UK07PA6520
Driver Contact: 9899880504
Passenger Name: Anjum
On the day of travel, I contacted the driver at around 7:50 PM as per the contact details shared via WhatsApp. He initially informed me of a boarding location and asked me to reach there. I reached the said location around 9:15 PM, however the driver did not respond to my calls.
Later, at around 10:15 PM, he called back and changed the boarding location. I agreed and immediately moved to the new location. After reaching there, the driver again did not respond to my calls. After approximately 20 minutes, he called back and informed me that he had already left the location and could not wait.
Despite repeatedly requesting him to stop or allow me to board, he refused. I later came to know that he had onboarded another passenger without a valid ticket for personal benefit.
When I contacted RedBus customer care and Ram Dalal Bus Service office staff, no proper assistance was provided. Instead of resolving the issue or offering an apology, the driver behaved rudely, used abusive language, and even issued threatening statements such as “Come to Jammu or Srinagar, I will show you.”
This experience was extremely distressing and unacceptable for a frequent traveller like me. It appears that passengers are being misled by accepting advance bookings and then altering routes or boarding arrangements at the last moment for illegal monetary gains.
I request the following actions immediately:
Full refund of my ticket amount.
Strict action against the driver and the bus operator for misconduct and threatening behaviour.
Assurance that such incidents will not happen with other passengers.
If my issue is not resolved promptly, I will be compelled to escalate the matter further through social media platforms and initiate legal proceedings against both RedBus and the bus operator.
I look forward to your prompt response and resolution.
Regards,
Anjum