My watch is lovely. I now own my own uniquely numbered Evel Knievel TTT watch. The quality & packaging are very high standard. My only reservation is that customs fees etc need to be made clear... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
REC Watches Received my x4009 collection watch approx 4 weeks after ordering it. Really happy with the watch, a lovely timepiece with heritage. Overall experience was good to very good, the only... See more
Company replied
I pre-ordered the Lotus 98T timepiece. I found the REC team’s communication to be first class. The watch is excellent - it came very well packaged, protected and arrived quickly after they advised it... See more
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VERY well packaged, the risk of it being damaged in transportation is 0. (I work with packaging so I notice and TBH I'm very rarely pleased :) ) Watch is nice looking, a bit heavier than expected,... See more
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Company details
Written by the company
Shop the official REC Watches site. We bring classic, salvaged icons back to life - as a watch.
Contact info
Marienbergvej 108, 4760, Vordingborg, Denmark
- +45 8871 0890
- info@recwatches.com
- recwatches.com
4.1
Great
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Worth the wait!
The delivery was quite late, but I must admit it was worth the wait! The spitfire watch is an absolute beauty 👌 I’m happy to contribute to the preservation of history and Rec Watches journey 💫
11 December 2024
Unprompted review
Reply from REC Watches
Hej Johan,
Tak for den fine anmeldelse, vi beklager forsinkelsen men er meget glade for at høre at det tiltrods for dette var ventetiden værd!
Dbh,
Christian, Team REC
Great Products and excellent customer service.
20 November 2024
Unprompted review
Reply from REC Watches
Hi Nishant,
Many thanks for your 5 stars review. We are happy to hear that you are satisfied with you purchase and generally with your journey with us!
Best regards,
Christian, Team REC
Beautiful watches, but communicating with customer services is difficult
I bought 2 watches from REC, they were very good looking but neither of them kept good time. The Spitfire inspired watch also developed a fault, making it hard to set, and the self winding pendulum would rotate when manually winding. Returning the watches was not an easy process because the company is in Denmark. I was sent a video showing the watches on a rotating device, and was told that the watches were within their parameters.
22 August 2024
Unprompted review
Reply from REC Watches
Dear David,
Sorry for the slow reply, I believe all has been taken care of since your review. If you encounter any issues or have any comments for us do reach out to us at info@recwatches.com
All the best,
Christian, REC Watches
I purchased a 901 Gunther werks watch.
I purchased a 901 Gunther werks watch.
It's just what I wanted...... When I received it wasn't working, so I contacted REC who were brilliant, it was repaired under warranty, I also received a very generous discount and the shipping from DHL (£329),yes you read it. REC contributed to this too. Can't thank them enough.
Ps....... Today I took my watch off to adjust it, I put it down to wash and my mischievous pomeranian pup has by some miracle has taken it and has been found with it on the lawn!!!!
Gutted and angry with myself as it's damaged... I don't think it will get repaired under warranty but I have asked to see what they can do.
Again, thenks to Yann and all his help.
11 July 2024
Unprompted review
Reply from REC Watches
Dear Paul,
Thank you for your kind words, we are glad our product and services met your expectations. I'll make sure to pass this to Yann.
All the best,
Christian, REC Watches
Beware of hidden charges
Beware of hidden charges!
It clearly states on the order confirmation, the shipping confirmation and the invoice free shipping by Fed-Ex. After my item was received I was emailed by Fed-Ex stating I owed them for importing the item from Denmark!
I emailed REC regarding this and they have said it is due to Brexit and that it is in their Terms and Conditions! In other words in the small print!
So on top of the cost of the watch I have a bill of £66.91 from Fed-Ex which I did not budget for!
I would not have ordered the watch had I known! and I won’t be ordering from REC Watches again!
15 August 2023
Unprompted review
Reply from REC Watches
Dear DW,
Sorry for the missing reply on your review, we are finally officially on Trustpilot now. Unfortunately local taxes and customs are out our our hands, we have made a couple of updates, as all information on VAT/GST/Excise Taxes is, now, featured on the product site, in our delivery info as well as stated in the order confirmation.
All the best,
Christian, REC Watches
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