REC Watches Reviews 

104
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful designs, exceptional build quality, and secure packaging that thoroughly protects the product during international shipping. People are also very happy with the unique history embedded in each timepiece, noting that the overall aesthetic appeal easily exceeds expectations and brings lasting joy. Some reviewers were not happy with unexpected extra charges, hidden customs fees, or frustrating delivery delays when waiting for their expensive items. Others also noted ongoing difficulties with communication, unhelpful customer service responses, or a complete lack of support after successfully completing the purchase.

What people talk about most

Product

People report positive experiences with product, noting that the watches are exceptionally stylish,... See more

Quality

Reviewers mention positive feedback about quality, praising the fine craftsmanship, secure packaging, and... See more

Order

Consumers find experiences with orders to be mixed, as opinions vary significantly regarding fulfillment and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some experiencing fast and on-time shipments... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a mix of strong... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My watch is lovely. I now own my own uniquely numbered Evel Knievel TTT watch. The quality & packaging are very high standard. My only reservation is that customs fees etc need to be made clear... See more

Company replied

Rated 5 out of 5 stars

REC Watches Received my x4009 collection watch approx 4 weeks after ordering it. Really happy with the watch, a lovely timepiece with heritage. Overall experience was good to very good, the only... See more

Company replied

Rated 5 out of 5 stars

I pre-ordered the Lotus 98T timepiece. I found the REC team’s communication to be first class. The watch is excellent - it came very well packaged, protected and arrived quickly after they advised it... See more

Company replied

Rated 5 out of 5 stars

VERY well packaged, the risk of it being damaged in transportation is 0. (I work with packaging so I notice and TBH I'm very rarely pleased :) ) Watch is nice looking, a bit heavier than expected,... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Shop the official REC Watches site. We bring classic, salvaged icons back to life - as a watch.


Contact info

4.1

Great

TrustScore 4 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(104)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hal was wonderful we had real trouble…

Hal was wonderful we had real trouble with imported and delivery but he helped all the way and here we are a year later and it arrived

14 July 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Hello,

Thank you for your support and purchase, despite the challenges during shipping we were happy to help and are glad to hear the watch was safely delivered.

All the best,
Christian, Team REC

Rated 5 out of 5 stars

REC CAME TO THE PARTY

I was given a watch with metal from Carol Shelby's little red mustang in 2021 I didnt wear it for a while and when I started again I noticed after a few months that it was starting to lose time. And then with in a month it was just stopping completely. And guess what it was out of warranty by about 8 months. I took it to a watchmaker here in NZ and he told me $1200 at least (watch cost about 3kNZ) I contacted Rec watches and said not good enough for a watch of that cost regardless of warranty. Asked what they were going to do. And to their credit they were great they offered to repair it if I pay for freight there and back, which I did and I have it back working fine. They were great and did not try to back out they just fronted up and backed their product. Thanks REC Watches

1 May 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Brett,

Thank you for your 5 stars review.
We are glad that we could help.
Your timepiece only needed a good start after a very long period of inactivity!

Best regards,
Team REC

Rated 5 out of 5 stars

The watch looks great

The watch looks great - perfect size, beautiful dial, pretty details. Plus Spitfire heritage, everythig for a reasonable price. Online purchase fast, no problem.

5 June 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Roman,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new watch. We're also glad to know that your online shopping experience was smooth. If you ever have any questions or need assistance in the future, we're always here to help. Enjoy your timepiece! Best regards, team REC

Rated 3 out of 5 stars

Not keeping time

Hi,
Received the watch
It looks great and I love the story behind it
However, it is not keeping time and I am constantly having to adjust it

22 May 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Ben,

Thank you so much for your kind words about the watch — we're really glad to hear that you love the design and the story behind it.

We are sorry to hear that it’s not keeping time properly — that’s definitely not the experience we want you to have. We’d be happy to help make this right.

We would really like to arrange a check on your watch to solve this issue. Kindly contact us again at info@recwatches.com in order to fix this as quickly as possible.

Looking forward to resolving this quickly for you.

Best regards,

Yann

Rated 2 out of 5 stars

I bought a 901 GW

I bought a 901 GW
Exoskeleton from rec watches maybe a year ago, it’s a very limited piece to 188 examples. Wore it maybe 2 times until the watch internally started to make a weird whiny/ grind noise. It was under warranty so I sent it back to them for a hefty price since they’re in Denmark for a very hefty price to ship, only to have it returned shortly after saying they couldn’t find the route to the problem after taking it apart. No replacement at all and a very loud and annoying watch that I have to live with Waste of $2500 for sure.

14 May 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Gabriel,
Thank you for sharing your message.

It is very regrettable to hear about your experience with us!

However we said to you in our latest exchange few days ago, your watch is strill under warranty and you are welcome to send it to us for a check/service on it.

It is a completely free service, without any costs for you!

We would really like to arrange a check on your watch to solve this issue. Kindly contact us again at info@recwatches.com in order to fix this as quickly as possible.

Looking forward to resolving this quickly for you.

Best regards,

Yann

Rated 5 out of 5 stars

I have previously purchased REC watches…

I have previously purchased REC watches & like the brand & designs . I had an issue with a Fed Ex delivery from them however Yann at REC went above & beyond in rectifying the courier issue . Genuinely fantastic service & I would recommend them for both unique design as well as being a fantastic company to deal with . 10/10 well worth checking out

16 April 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Adam,

Thank you so much for your wonderful feedback! It’s great to hear about your positive experiences with REC watches and the exceptional service provided by Yann. We’re thrilled that you love the unique designs and that any issues were resolved quickly. Your recommendation means a lot to us, and we appreciate your support! If you ever need assistance or have more feedback, feel free to reach out. Enjoy wearing your REC watch!

Thank you for your support,
Christian, Team REC

Rated 5 out of 5 stars

Very nicely made watch for the price

Very nicely made watch for the price, thanks!

20 March 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Hello, many thanks for your 5 stars review! We are very glad to hear about your satisfaction! What was the product you ordered?
Best regards, Team REC

Rated 5 out of 5 stars

X4009 Semtra Black spars with Cyclone Alfred...

I Had been eagerly awaiting arrival of my X4009 Semtra Black Watch two days before before Cyclone Alfred struck Brisbane.
Thankfully it arrived when it did!
I can only imagine the turbulence this watch went through in its previous life as part of a Spitfire fighting over Britain.
That said, its first few days here were certainly interesting too, as it is rather unusual for us to get directly hit by cyclones here.
Well, the carpet is wet and the fence is gone, but I have my watch!
And I absolutely love it!
It feels absolutely great on my wrist. Not too bulky, but with a nice weight that feels like you are wearing an item of quality.
My Cricket team and my other mates will be getting the whole story about this watch very soon!
Thankyou so much for making such a fantastic Timepiece.
I look forward to wearing it regularly.
Steve Noble

5 March 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Steve,
Well, that is an epic review... thank you for this 5 stars sent after a cyclone!
We hope that everything is back to normal for you and your family.
We are very glad to hear that you appreciate the X4009 after an eventful journey to you.
Thank you for your support,
Team REC

Rated 5 out of 5 stars

Australian Battle of Britain Spitfire Pilot Pat Hughes and his Spitfire Mk1 No.X4009

I have been out of Australia since November 2024. I will be returning at the beginning of April. I bought the X4009 watch in December and I am very much looking forward to seeing it because Pat Hughes was an Australian Spitfire Ace flying with the RAF during the Battle of Britain with 17 confirmed victories over the Luftwaffe. He only flew in combat for 2 months before he was killed. His Spitfire was only flown by him and the REC watch contains a piece of that aircraft. His Spitfire is currently being rebuilt back to flying and it is heart moving to know on my wrist is a part X4009 and it will be staying in Australia

14 March 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear David,
Thank you very much for your 5 Stars review.
We are looking forward to hearing from you when you see your timepiece!
Best regards, Team REC

Rated 5 out of 5 stars

Great people - great product!

The turnaround time between placing and receiving the order was much shorter than expected. I later had a question concerning the watch, contacted REC and they responded quickly. The customer service representative was professional, friendly, and knowledgeable. The watch is beautiful! I have nothing but good things to say about this company and their product.

12 February 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Dana,
Thank you very much for your 5 stars review.
It looks like we have succeeded in our mission. That is our highest satisfaction.
Thank you once again for your trust and support.
Best regards,
Team REC

Rated 3 out of 5 stars

We liked the ease of ordering the watch…

We liked the ease of ordering the watch and having 10% off our order. However did not realise that it would cost over 400 Australian dollars to have it delivered via DHL. To Australia.

15 January 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Caroline,
Thank you for your order and review!
These fees are inevitable when importing a good.
We notify, in our Terms and Conditions, our customers about the probability to be charged for it.
Should you have any further questions or concerns, please do not hesitate to contact us at info@recwatches.com.
Best regards,
Yann

Rated 5 out of 5 stars

exceeds expectations

A few years ago, I saw an advertisement for REC Watches' RJM series. As someone deeply interested in World War II, especially the planes and tanks, and looking for a quality watch, it caught my attention. I bought one and have worn it daily over the past few years; it still works perfectly. Last year, I purchased the X4009 model, which was delivered recently. This watch also exceeds my expectations. It's wonderful to own a piece of history, and these timepieces are excellent additions to any collection. Additionally, their customer service is outstanding; they respond promptly and provide thorough assistance. I eagerly look forward to the next plane or tank-inspired watch. Keep up the excellent work :).

25 January 2025
Unprompted review
REC Watches logo

Reply from REC Watches

Dear sir,
Thank you very much for this 5stars review and this VERY satisfying message. That is the best reward we can receive.
Also, thank you for your loyalty for our Spitfire models! Maybe one day a tank model comes up!
Best regards,
Team REC

Rated 5 out of 5 stars

Unique and handsome Spitfire watch

A unique opportunity to own a piece af history, to honour a brave pilot, and to help restore the Spitfire X0009. It is well made, handsome watch, quite worth the wait. It came elegantly packaged. REC kept me informed and I knew it would take time for the special order. It is a great conversation piece. I have ordered a second REC watch as well

12 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear A. Ham Pong,

Thank you for your very kind words and for the 5 star review. We thank you for your purchase and support as well as for helping getting X4009 back on its wings and into the skies.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

Love this watch - X4009

Love this watch - a really unique timepiece and wonderful concept supporting the restoration of the BoB spitfire. Great finish and appearance. Communication from the REC team has been first class.

20 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear DW,

Thank you for your kind 5 star review, we are happy to hear you are pleased with the timepiece and our service. Thank you for your purchase and supporting REC Watches and the Hunter Fighter collection.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

The watch itself is amazing but the…

The watch itself is amazing but the band has some of the cordage coming apart. The clasp is really nice, I didn’t like it at first but I love it now.

26 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Ender,
Thank you for your 5 star review, if you have any issues for your strap do kindly send us an email with a picture of the strap then we will find a solution.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

I still have not received the watch I…

I still have not received the watch I ordered in September.

Update: We received the watch and my husband truly loves it. There was a problem with FedEx but customer service at REC handled it very professionally. Thank you!

24 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Susan,

Thank you for your updated review, I hope you will consider updating the rating too. That said I apologise for the challenges caused by FedEx, we are glad to hear your husband is pleased with the watch and our customer service!

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

The time piece is incredible

The time piece is incredible! The idea behind the restoration of historic artefacts is genius and executed exceptionally. Their communication was very prompt and helpful when experiencing delays beyond their control. The team worked tirelessly to achieve their christmas orders. Thank you team REC!

26 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Thank you for your kind 5 star review and for the kind words - we try our best both for our timepieces and customer service. If there ever is anything do reach out to us.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

Beautiful watch

Beautiful watch , finished to a an exceptional High standard, I will wear on special occasions as far to good to sit in my collection, One word, AWSOME!

26 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Mark,
Thank you for your awesome 5 star review, we are thrilled you are satisfied with your new timepiece!

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

X4009 Hunter - the difference between a watch and a "timepiece"

Someone asked me the difference between a watch and a timepiece - the answer? This watch, the X4009 Hunter Green, absolute work of art! Looks and feels stunning, a real talking point! Thanks REC superb quality and service

11 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Kurt,

The pleasure is all ours, thank you for the kind 5 star review and for your support and purchase, do let us know any time if you have any comments or questions.

All the best,
Christian, REC Watches

Rated 5 out of 5 stars

X4009

Well worth the wait. X4009 watch is a beautiful time piece. Excellent quality and detailed to perfection. Couldn't be happier

12 December 2024
Unprompted review
REC Watches logo

Reply from REC Watches

Dear Mike,

We are glad to hear it was worth the wait and thank you for your kind review. If there ever is anything do reach out to us.

All the best,
Christian, REC Watches

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