ReAssure Reviews 

The operators were polite and efficient

Very helpful and reliable and answered all my requirements

Printed and completed paperwork for a deed assignment and sent in April but twice now the forms have been sent back as being incorrectly completed. The forms give no examples of exactly what needs to be entered into the respective field and on speaking with members of the contact centre I've been told different things each time. Complaints Team picked up the query and said they'd progress and that they had all they needed and sent a cheque for compensation. However, the deed assignment is still unresolved and I was told to add the information required in another part of the form and send them back in. Nobody is taking ownership or seem to know what is actually required. Avoid ReAssure at all costs.

Easy communication well spoken , very friendly and all that was ascribed was handle with ease.

Excellent service, patience, knowledgeable, really couldn’t have asked for anymore

Very informative and carried out everything I asked

I’ve been speaking to reassure since around may this year. I have a SERPs policy from Barclays life and has been taken over by reassure. I have to many people and eventually it was confirmed to start the application to release 25%. Tax free allowance. I would have to wait until I’m 55. This I have done and it’s now near on impossible to speak to someone and I got through eventually they explained I needed to speak to a specialist. A call back was arranged but they called me a day early and I could not answer the phone at work. I have waited and tried all day to speak to someone and then explained they are really busy. This get I get but really all day????? And why did they call me , not on the agreed day and time and now more waiting. Since trying again faith restored by a lady called Jordan. She listened, understood and assisted with my request
Let’s see how things progress. So
Scoring changed because of Jordan

Poorly! Very complicated issues regarding payment.
For the rest, I can’t say. Haven’t died yet to see if they’ll pay my family or not.

Fast and efficient service. Very personable and helpful staff member.

As a Spanish tax resident, I had to contact all of my UK pension providers. Jamie made the whole experience an absolute pleasure. The call was easy, straightforward and quick, and everything was explained clearly.

After dealing with several other providers, this level of service really stood out. Professional, efficient and genuinely helpful. Thank you, Jamie!

zakari acted in a very professional manner making sure I had all the information I needed to carry out my transaction and everything was read back to me so that I could confirm.
Amazing service.

The person I spoke to she was very nice and professional.sge answered all my questions and explained the process of how I'd get my money .
She was exceptionally good

I don’t normally leave reviews, but after speaking with Tom Lovatt at ReAssure I know he deserved some recognition.

I'm hard of hearing and Tom picked that up almost straight away. Without me having to explain myself, he immediately said that if I needed him to repeat anything, just let him know. It might sound like a small thing, but it made a huge difference and put me at ease from the start.

Throughout the call he was patient, supportive and genuinely interested in helping. He spoke clearly, and when he needed to read from what was obviously a standard script, he slowed down and made sure I could follow everything he was saying. That's very different from some companies I've dealt with, where they seem determined to race through the script as quickly as possible.

He also used the phonetic alphabet when reading important details back to me, which was incredibly helpful. Nothing felt rushed and I never felt like I was a nuisance for asking questions.

What really stood out was that he actually listened. During the conversation I mentioned that my mum had gone into a care home in September 2024. At the end of the call, Tom remembered this and wished her well. It was such a simple gesture, but it showed he was paying attention and treating me like a person, not just another customer.

Tom took the time to explain all of my pension options, pointed me towards organisations that could provide further help and made sure I understood every option available to me before ending the call.

People often complain when they get poor service, but great service deserves recognition too. Tom is a real asset to ReAssure. He understands that people have different needs, disabilities and personal circumstances, and he treats them with patience, dignity and respect. ReAssure should be very proud to have someone like him on their team.

Thank you, Tom. Outstanding service from start to finish. ⭐⭐⭐⭐⭐

Polite and Helpful. Explained matter fully.Provided Info by E mail and will send forms in post.

The lady i spoke to was so helpful & went through everything with me online she was brilliant.

If you can speak to a customer service agent, then 10/10 - they are great, polite and helpful.

However, it is near impossible to speak to an Agent - and you will end up crying with the pain. This review comes after nearly 2 weeks of spending HOURS trying to get through.

They have a new telephone system that is painful and extremely long to negotiate - and full of bugs - it loops back to previous menu selections automatically, and after a long wait, it automatically cuts you off. Even calling the complaints dept resulting in me being cut off!

I submitted an online request and received nothing after 2 weeks. For former Barclays customers (like myself) the online features are not available.

The couple of members if the team who I spoke to them enquiring about the address. They both ensured there was another easier way to send back papers electronically. Lovely people.