ReAssure Reviews 

Great staff very easy to get on with and very helpful

staff very helpful and had no problems at all.

Customer service wise the person I dealt with was very good, helpful, professional and knowledgeable.

Have been waiting 43 minutes so far for the Company (a person) to answer its telephone.

Finally spoke to ***** for 10 minutes who was polite but couldn't make sense of the letter I have received either and the 'back office' will look into it.

Total call time 56 minutes 45 seconds.

I spoke to an agent from ReAssure aprox 3 weeks ago, asking them for a breakdown of my policy to see what my critical illness covers me for. They said they would post me full copy of my policy. Needless to say I didn't receive it. I have called today to ask again, to be told they will put a request in for it to be sent to me.
Although the agent said they had it on their computer in-front of them, they would have to request it to be sent from a different department.
It feels as though they do not want me to have the information for some reason? They have been happy to accept my premiums for years, but now they aren't being as forthcoming with information as I would expect of them. Very disappointed. At present, I could not recommend this financial company to anyone.
It looks like i will have to climb up into the loft to find my original policy documents. (With a severely painful back)

Helped me find a forgotten policy without any issues

Rollo was incredibly helpful and guided me through the process of filling out a form which I has previously done but had not been processed after approximately 2 weeks. He was very attentive and humorous which is different to so many call centre people.

Preet was Precise and professional
Pleasure

I was asked to send in my marriage and birth certificates and they lost both. They did not send them back by recorded delivery like they said. I’ve had to ring 3 times to be told the same thing each time then to be given a delivery number which doesn’t link to anything I’ve now had to order new ones

Excellent service

I received a note from ReAssure on 6th July to say that my last comment was acknowledged and that they would be in touch shortly. Needless to say, but I have heard nothing since. I registered a formal complaint to ReAssure on 2nd July and chased this up on 17th July, but I have still not heard from them.
I suspect that the complaints department have all been made redundant or gone on holiday, because they never do anything.
I now have another problem, because my regular monthly payment, due today, has not been paid. I am awaiting a resolution for this, as well.

OMG finally found the right person - Emily Dawson is the best - it has taken months to sort this out and she nailed it!

Nearly 4 minutes of recorded message until you can select your option, person |I spoke with gave me wrong information and I had to ring back. It is really waste of time for their customers.

Quick answer over the phone and weary helpful operator

What a lovely personable young man. So kind and thoughtful, he explained everything really well and gave me time to talk and understand the information I had requested. he was super speedy in finding my policy and just truly helpful. Promote him !

Charlotte was extremely helpful and very pleasant to speak with. I would also like to recognise Rollo Sheridan, who assisted me on a previous call. He was equally helpful and genuinely keen to help resolve my query. Both were a credit to your team.

Very helpful and resolved my query quickly and efficiently.

Follow ups on overdue surrender claims for our three (3) clients.

The consultant was able to give an up to date and resolve/confirmation that the claims should have been paid according to several calls/claim documents submission and did not see the reason why the payment team have not been able to pay out! However, with his confidence and reassurance & reference to your systems' records, he advised that he would escalate and reaffirmed that our mutual clients will receive their pay outs by end of next week (end of July).

Rollo Sheridan was so so helpful. He gets 5 stars. It's the company he works for that gets the 1 star. Shocking customer service. It takes them 10 working days to respond to each query. You can't ever speak to anyone who can actually help you, you can only speak to call handlers who make notes and then send them into the abyss. The call handlers themselves are unable to speak to the billing team directly (despite being in the same building). They can only send them a message, which then largely gets ignored. Even when things are escalated it still takes them 2/3 working days to answer, and when they do it's not with the information that I want, so the process starts again. It's just so frustrating, stressful and time consuming. Every year it takes me more than 3 months to get my policy increase sorted. If you're unlucky enough to have a legacy policy which is administered by ReAssure then you have my sympathy.

AVOID AVOID AVOID

TWO YEARS AND WE’RE NO FURTHER FORWARD IN GETTING TWO TRUST FUNDS RELEASED. SHAMBOLIC SERVICE. SCAMMERS