ReAssure Reviews 

Request for projection handled effieciently.

The staff on the other end of the phone are very friendly and courteous. Very well informed and knowledgeable it made my enquiry very easy and relaxed. It was like talking to people you already know and made me feel at ease

I do not rate reassure at all, lots of delays, i have been waiting since March for them do a simple task and standard life are just the same. Standard life will be taking over my account, but will be moving it as soon as I can!

On ringing reasured i was talking to Andre Schster , a very informative and pleasant person ,i was talked through all the options available to me and he made sure the cover and payments were the very best for my needs . Olwen Askwith

Helpful, friendly staff over the telephone.

Excellent. Explantations ever step of the way

So far so good!!
Quick service and pick up time.
Clear and concise.

Make it easier to access your money when you need to.have a better understanding of customers individual circumstances

Answered my phone call straight away, had to refer to a colleague, to anwer my question, but very pleased with the way my enquiry was answered, very polite and not condescending like some call handlers, who make you feel silly even when your elderly and can't always understand technology and finance, thank you

Excellent service.

Advisor was very helpful and explained everything well. Listened to and answered my questions and was very friendly

Friendly, knowledgeable and very helpful. Hopefully, he was able to help with some of our queries.

When I have spoken to ReAssure in the past I have not always been satisfied that they have answered my questions to a standard I expected. In fact leaving me, UnReAssured. However, today I phoned them again with some trepidation and spoke to Madison in Customer Services. She was beautifully spoken, very clear with her answers to my questions and left me clear in my mind what my options are. Thank you very much Madison

The man made me feel very comfortable and explained things in terms i understood. Thank you Rollo.

Gail was brilliant, spoke to her asked her for the questionnaire and within minutes she provided it, she stuck to her word :)

After reading some of the reviews on here I was quite worried about how long my late sister’s pension may take to process and what difficulties I might face. However, I am pleased to say that Reassure, apart from one hiccup with some paperwork were very quick(two months) to pay out on the policies. When I did speak to them on a couple of occasions they were polite and helpful, so fair play to them.

Your customer services agent was professional, friendly and answered all my questions with the information I needed to make future decisions regarding my pension.

James helped me source a 26 year old work pension which has outperformed the market. He said it had made his day too which was gracious and thoughtful.

Monica was very helpful and dealt with my query quickly and explained the next steps in the process and timeliness.