Casino Reviews 

2,165
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... See more

Rated 4 out of 5 stars

Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... See more

Company replied

Rated 5 out of 5 stars

This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... See more

Rated 5 out of 5 stars

Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... See more

Company details

  1. Watch Store

Written by the company

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3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(2,165)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought a watch as a Christmas…

I bought a watch as a Christmas present. Unfortunately it wasn't suitable, so it was returned. I've had no reply, no refund and no watch!! Ripped off!!

10 January 2025
Unprompted review
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Reply from Casino

Thank you for your honest feedback. We apologize for the frustration and would love to look into this for you.

Rated 1 out of 5 stars

Before buying please ensure you have…

Before buying please ensure you have contact details if there is an issue with the watch. We purchased an Armini watch the winder fell off, we cannot get an email adress to contact them to ask about warrenty.
If we had purchased this from a local company we could just take it back. TK

5 February 2025
Unprompted review
Rated 1 out of 5 stars

The company is a scam

The company is a scam. Not answering calls. My husband’s expensive watch has stopped working.

7 February 2025
Unprompted review
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Reply from Casino

Thank you for your honest feedback.

Rated 1 out of 5 stars

Purchased a watch Christmas as a gift…

Purchased a watch Christmas as a gift from my husband. Had the watch on my wrist for 1 day pins and brackets fell out. Contacted the company completed the return form and sent it back, over a week later watch was returned same watch no replacement!! But fixed. It’s now happened again, been sending emails for 2 days now still no reply. They were quick to respond at Christmas as to not refund any money not quick now with any response

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Delivery prior to x mas was great but the return and replace is still outstanding can’t get hold of anyone no reply to emails and no reply to calls
So now have no cash and no watch ???

5 February 2025
Unprompted review
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Reply from Casino

We're sorry to hear about your experience. Please reach out to our support team so we can make this right.

Rated 1 out of 5 stars

Disappointment

I bought my watch around September 2024. The watch had 2 years warranty and Disel Warranty. As a lot of people experienced below who rated them 1 star, I had the same issue… had back and forth communication on 11.01.25. I was advised to send back the watch and they will be in touch within 10 working days. Today is the 29th January. I had emailed asking for updates, but the email did not get through. So when I searched up the company, just to read the reviews, found out that the company got busted. Spent MOF £250 for the watch.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Companies house have no record of them and it seems they have gone so no ‘real watch co Lamb

Terrible and would give no star.
I have spoken to citizens advice consumer line who has no record of this company, companies house have no records of them, the insolvency services has no records and no ceased trading on The London gazette online.
I want to return a watch and don’t know what to do anymore .I’ve paid a quarter of it but still have £90 yo pay off but Clearpay said they cannot help me.
For a previous order that I returned my bank have issued me with a chargeback.
Thanks for ruining a Christmas gift, you should be totally ashamed

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Quick delivery and the item was exactly as described.

24 July 2024
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Reply from Casino

Thank you for your honest feedback.

Rated 1 out of 5 stars

Another scam company

Another scam company. bought watch which would not work, sent back to be replaced then informed company ceased trading on 16th January. They have now taken my watch and my money.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Received Armani watch as Xmas gift

Received Armani watch as Xmas gift, after 3 weeks, strap fell apart. My wife tried to return watch, but received email saying they had ceased trading, and would no longer be honouring guarantees or repairs.........CRAP!!!! DONT EVEN KNOW IF WATCH IS GENUINE!!!

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful

Sent a watch back and was told to wait 3-6 days for a refund, message received last week!
The have now gone under.
How could you do this to people who spent their Christmas money.
You are a total disgrace

17 January 2025
Unprompted review

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