Casino Reviews 

2,165
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... See more

Rated 4 out of 5 stars

Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... See more

Company replied

Rated 5 out of 5 stars

This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... See more

Rated 5 out of 5 stars

Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... See more

Company details

  1. Watch Store

Written by the company

Welcome


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(2,165)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake watches

Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who examined it and declared it to be counterfeit. Please avoid being sucked in with cheaper prices.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy brought a Gucci watch sent…

Do not buy brought a Gucci watch sent for repair and it’s fake !!!! Company don’t exist now no surprise

11 November 2025
Unprompted review
Casino logo

Reply from Casino

We appreciate your feedback and are very sorry for the trouble. Let's get this sorted out together.

Rated 1 out of 5 stars

FAKE GUCCI WATCH

PLEASE BE AWARE IF YOU HAVE BOUGHT A WATCH FROM HERE! I sent my husbands watch to be repaired to Gucci as it was still under the GUCCI WARRANTY. Only to be told it is counterfeit a year late. I paid nearly £600. Their website has gone down, emails have bounced back and phone lines are not going through. Make sure you check your watch as you can be covered by your bank etc. if paid by credit/debit card.

6 January 2025
Unprompted review
Casino logo

Reply from Casino

Thank you for letting us know. We’re sorry for the poor experience and would appreciate the chance to make it up to you.

Rated 1 out of 5 stars

Impossible to contact this company returned this watch the day after I…

I returned this watch the day after I received it with a post office receipt.I have never received a refund. I have tried repeatedly to contact company without any success. All numbers no longer in use gave up in the end.

3 January 2025
Casino logo

Reply from Casino

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and are here to help.

Rated 4 out of 5 stars

Armani watch

Wife loved it ,but only gets 4 stars as I had to get a new battery fitted at the end of January ,when sold they should have new batteries fitted

5 December 2024
Casino logo

Reply from Casino

Appreciate the comment! Let us know if you ever need anything.

Rated 4 out of 5 stars

Watch is good

Watch is good , only reason for not 5 stars is the battery went flat after 4 wks

3 December 2024
Casino logo

Reply from Casino

Thanks so much for your comment.

Rated 1 out of 5 stars

Sent the watch back to change it as it…

Sent the watch back to change it as it was the wrong watch ,you then said the company went out if business and couldn't change it ,so why did I not get the watch I returned or my money back ,I'm £100 pound out of pocket and no watch ,so what do I really think of the company, REALLY

3 December 2024
Rated 1 out of 5 stars

The real watch company has stop trading…

The real watch company has stop trading since January 2025 so anyone saying they brought a watch from then in 2025 is lying and a fake review they got shut down due to fake watches being sold and have a massive legal case against them

1 January 2025
Unprompted review
Rated 1 out of 5 stars

I had a seiko Pepsi mens

I had a seiko Pepsi mens
watch for a Christmas present from my son which has now stopped running after four months on checking the serial number the watch seems to have been manufactured in 2018 that makes it seven year old before I received it ,being a mechanical watch surely the lubricants would have dried up making it never going to run properly in the first place I now feel we’ve been ripped off not even sure if it’s a genuine Seiko it has Chinese writing on the box and the guarantee card relating to America not the UK and now the company seem to have stopped trading so no chance of getting our money back feeling very disappointed

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Rose gold armani watch

I purchased a emporio armani rose gold watch for my husband as a Christmas gift.
The watch is beautiful. The presentation box it came with was beautiful too. It looked like a luxury gift.
The delivery service was brilliant and I received updates from sent to received
5* I would definitely recommend purchasing from this company.

9 October 2024
Rated 1 out of 5 stars

Bought the vivienne westwood watch

Bought the vivienne westwood watch, stopped working after a short time tried to contact the real watch company but they have ceased trading. Sent the watch to the team that supply the watches and where the warranty is and they have confirmed they are in fact fake watches.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great value

Great value
Great selection of watches
Easy to order

13 September 2024
Casino logo

Reply from Casino

We really appreciate you leaving a comment. Thanks for the support!

Rated 1 out of 5 stars

Watch poor

Watch poor , didn't fit when I phoned you you told me I had to sort this out myself,I phoned lots of jewellers no one could get a strap to fit even online,so I'm left with a watch I can't wear many thanks

16 September 2024
Rated 5 out of 5 stars

Can't Say anything but great service…

Can't Say anything but great service and delivery update on delivery wad fantastic . Would definitely recommend and order from this company again .

9 September 2024
Casino logo

Reply from Casino

We really appreciate you leaving a comment. Thanks for the support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look