Rave Coffee Reviews 

351
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the coffee, often describing it as fresh, flavourful, and a significant improvement over other options. Many appreciate the wide selection of blends and single-origin beans, finding them to be excellent value. People frequently highlight the efficient ordering process and very fast delivery, with many receiving their coffee the next day or within 48 hours. However, some customers also noted issues with certain products, describing them as having a bitter or stale taste and lacking the expected aroma. A few other people also felt that customer service was unsatisfactory, citing poor communication, difficulties with returns, and problems with delivery reliability.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the great taste and high... See more

Quality

People report positive experiences with quality, consistently praising the great taste and freshness of the... See more

Order

Customers report positive experiences with ordering, frequently mentioning their satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers praising the brilliant,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and reliable delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more

Company replied

Rated 4 out of 5 stars

I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the... See more

Company replied

Rated 4 out of 5 stars

Consistent high quality for the past 12 months. Rave Coffee is always fresh, roasted to order, and excellent value. The packaging is secure and the aroma upon delivery is incredible. However, I do fe... See more

Company replied

Rated 4 out of 5 stars

I got my order on time. Went for the most popular batch. I usually love medium roast colombian coffee, its aroma and acidity, and had really high expectations. Unfortunately, it was missing the aroma... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Wholesaler

Written by the company

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contact info

4.1

Great

TrustScore 4 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(351)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices, fast delivery

Their prices are really amazing and they also ship really fast.

16 January 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

We're thrilled to receive your positive feedback about Rave and are happy to hear that you're enjoying our products.

Rated 5 out of 5 stars

Great coffee!

Great coffee!
Delicious range of freshly roasted coffee.
Delivery also excellent.

16 January 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

We're delighted to receive your positive review of Rave! Our team takes great pride in crafting delicious, high-quality coffee, and we're glad that you're enjoying it. Thank you for being a Rave Coffee customer!

Rated 5 out of 5 stars

Great coffee, excellent customer service

I've had nothing but positive experiences with Rave. The quality and selection of coffees are great, the subscription is easily flexible with handy emails going out several days ahead of the delivery which offer to reschedule/skip your order with literally 2 clicks, the beans are well-priced but best of all is their customer service. I've had a few issues now with my delivery disappearing after being delivered to the wrong address due to the postman reading the address incorrectly and each time I've contacted Rave they've sorted it out by resending the order (sometimes within minutes of my email).

Great coffee, top quality customer service.

15 January 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey James, thank you so much for your positive review it means a lot to us! Here at Rave, we take pride in crafting top-quality coffee and always strive to give our customers top-quality service to match. We really appreciate your patience and understanding with delivery issues. Thank you for your continued support as a Rave customer!

Rated 5 out of 5 stars

Highly recommend gorgeous coffee

I found this website after a recommend and we are really pleased we did, the coffee is amazing great choice to choose from, we are enjoying trying them all as we go,
Delivery is quick and painless,
And their customer service is 10/10 shout out to Hayley who a credit to them,

My only recommendation would be to have plain boxes at Christmas or as an option so partners etc don't know what your ordering :)

3 January 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for taking the time to share your positive experience with Rave Coffee! We're thrilled to hear that you're enjoying our products and appreciate your support. Thank you for your suggestion on our Christmas packaging, I will pass this on to our marketing team for them to discuss further!

Rated 4 out of 5 stars

Recurring order was set by default, beware!

Rave Coffee Beans bought as gift for Christmas as a one of, I never wilfully agreed to any recurring order but one was set up so instead of spending £17 on a gift I have now had £51 taken out of my PayPal account for coffee I didn't want. I ordered with out a Rave website account so the only way to disable this set up was via PayPal itself. This to me is divisive and a successful greedy attempt to sell more beans than customers actually want/need, don't buy from Rave until their default order settings have "recurring order" set to disabled!!! They need to refund me and come and collect there coffee beans from my work which is my delivery address so over Christmas I've been unaware they've been delivered.

Since my review Rave have corrected there ordering system so it no longer defaults to recurring order and they have apologised and refunded me for some of the coffee they've sent me so they've been very responsive to my comments and have sorted the issue out.

1 January 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Dear Anthony,

Thank you for your feedback. We're genuinely sorry to hear about your experience and any confusion regarding your order.

We'd like to clarify that our website defaults to a 'One Time Purchase' option. Customers can choose to opt into our 'Subscribe and Save 10%' program, but this is never done automatically. We prioritize transparency and customer autonomy in all our transactions.

Additionally, for our subscribers, we send reminder emails 3 days before any subscription order is dispatched. This is to ensure our customers have the opportunity to amend, delay, or cancel their upcoming shipments. We've checked our records and found no requests or attempts to modify your order since your initial purchase at the start of November.

We addressed these details in our recent email to you, explaining the specifics of your transaction and our website's default settings. We have also confirmed we have cancelled this subscription for you. Our goal is to provide clear and comprehensive information to all our customers.

We take your concerns seriously and would like to resolve this matter to your satisfaction. We await your response so we can assist you further, including discussing a refund and the return of the unwanted coffee beans.

Your feedback is invaluable, and we are here to ensure a positive experience with our products and services.

Warm regards,
Grace

Rated 5 out of 5 stars

Decaffalissimo!! ♥️♥️

I've moved over to decaf as I was getting a bit jittery. They do lovely Colombian and Swiss Water numbers that mostly hit the spot as long as you get the brew right. When you do the coffee really sings. For me toffee, malt and some subtle dark chocolate notes. Just divine.

From a logistical perspective quick dispatch and good comms.

Highly recommended!

21 December 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

We're delighted to receive your positive review of Rave Coffee! Our team takes great pride in crafting delicious, high-quality coffee, and we're glad that you're enjoying it.

Rated 5 out of 5 stars

Great coffee!!!

Great coffee - freshly roasted and shipped next day. I recommend the Signature Blend!

20 December 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

We're thrilled to receive your positive feedback about Rave Coffee and are happy to hear that you're enjoying our products, especially our Signature Blend! Thank you for being a Rave Coffee customer!

Rated 5 out of 5 stars

Delicious coffee

Delicious coffee! Been using them for years and always tastes amazing. Fair prices and fast delivery.

18 December 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Your review of Rave Coffee made our day! We're grateful for your support and happy to hear that our coffee is hitting the spot for you. Thanks for choosing us as your go-to coffee provider!

Rated 3 out of 5 stars

Poor customer service.

I have been with Rave for a few years and there coffee is pretty good. Unfortunately the customer service is not. They keep say that my payment car needs to be updated ,even though it's the same card I have had all year and never been a problem. Tried contacting them but to no avail, never answer my questions. Spoke to my bank they say there is no problem with my payment. Tried to update my card , but there site will not allow to put all my details in Once again tried to contact them and no reply. Now cancelled my subscription. There are other coffee sites out there

15 December 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Dear Colin,
Thank you for your review, we really value your feedback. I’m very sorry that your experience was not a positive one. We understand the importance of transparency and would like the opportunity to address the issues you have highlighted.
We were having some unexpected issues with card payments however I can now happily say that these have now been fully resolved.
Our team aims to respond to all our customers within 24 hours (Monday – Friday) however this can be difficult during busy periods and we have since improved this.
I can see you've since ordered again which we're so pleased to see. We really do appreciate your patience and for sticking with us.
Warm Regards,
Sarah

Rated 3 out of 5 stars

Great coffee but gift subscription glitchy

Rave came recommended and their coffee is delicious, but my experience has been patchy. They have some big glitches in their gift subscription set up. Firstly, any other items you or purchase at the same time as the gift subscription get delivered when the subscription starts. E.g. order someone some items (emg. Xmas day coffee pack and a airscape container) to open on Christmas day plus a subscription booked to start first week of January, and all the items will be delivered first week of January at the same time the subscription starts, rather than being sent straight away. Secondly, the gift subscription comes with no voucher or anything for you to give on Christmas Day/birthday etc. The best I can do is make my own or print out an email (and I don't have a printer so this is a pain). Customer services are very good when they reply but they are slow to do so. I'm still waiting for a reply 6 days later. Shame because I've had their coffee before and it's amazing, but the sales infrastructure around it seems to still need work. I am unlikely to buy a gift coffee subscription from Rave again.

15 December 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for your valued feedback and sorry to see that your experience was not a positive one. We will be sure to pass on your comments regarding ordering gift subscriptions to make this an easier process.
We are currently working on setting delivery dates for gift subscriptions and this should be on the website shortly.
We are truly sorry for the delay in our response and are working on this before our next busy period.

Rated 5 out of 5 stars

Top rate service

Fantastic service and great quality. Their customer service too is second to none. A great company!!!

13 December 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey Janice, Thank you for your positive review! We really appreciate your kind words and for being a continued Rave customer.

Rated 1 out of 5 stars

Not impressed

Ordered Nespresso pods to try the coffee and none of them worked….. shame as I heard it was great coffee. To add insult to injury I have to pay to return the pods that they have changed and don’t work! Really? Not impressed.

19 November 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

We’re really sorry to see you had a bad experience with our products. Customer satisfaction is extremely important to us here at RAVE so we would love to investigate this. If you could give us some more information we would be very happy to talk about this further and understand the problem.

Rated 5 out of 5 stars

The Best Coffee in Cirencester!

Rave Coffee is undoubtedly the best coffee in cirencester, not only the coffee but the atmosphere and the kind staff when you walk in is amazing.
Cannot thank the team enough for being so kind.

1 December 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey Alice, Thank you so much for taking the time to leave a positive review it means a lot to us!

Rated 5 out of 5 stars

First of all I’m a Moaner

First of all I’m a Moaner ! 😊I couldn’t log on to my account but they sorted very quickly , great choice of coffees at reasonable price , great service if I had to say one thing I’d like changed is that to subscribe you have to order over 1 kg to get postage free

14 November 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hi Darren, thank you for sharing your positive experience with our team and our coffees! Thank you for your suggestion and we'd love to talk to you more about this if you could drop us an email 😊

Rated 3 out of 5 stars

They say dispatches are next working…

They say dispatches are next working day but I ordered on Sunday and it got sent on Tuesday so please be more accurate that it will be 1-2 working days. Also please use another courier since Royal Mail are crap and always make a mistake with their logistics and everything comes late.

1 November 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hi Jordan, Thank you for your feedback, I’m really sorry that your order was delayed on this occasion, we always aim for next working day dispatch. We would appreciate the opportunity to investigate this if you would be so kind as to send us your order number.

Rated 5 out of 5 stars

great experiences

I've always had great experiences with Rave. The quality has been great and the range of choice is equally good.

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Bad Swiss Water Decaf from Rave…

Ordered the Swiss Water Decaf from Rave which arrived last week. Coffee tasted bitter and over-roasted. I had a way better Swiss Water decaf from Union 2 weeks back. Also the plastic seal on the bag peeled off and was stuck on one side of the bag, which wasn't great either so I transferred to a zip lock plastic bag. The taste deteriorated significantly faster than I expected - after day 3 it was terrible.
First time I've ordered from Rave and I would not recommend if you're looking for a good Swiss Water decaf.

26 September 2023
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for leaving a review we really appreciate your feedback. We're sorry to hear that you didn't have a positive experience with our coffee. There's a few reasons you could be getting a bitter taste such as resting periods and brewing methods. We’d love the opportunity to share some tips and tricks to make the most our of your coffee. If you'd be so kind as to share your order number with us and we'll be sure to investigate this fully.

Rated 5 out of 5 stars

Very impressed

Initially I signed up for a discount, I was very impressed. I'm not a connoisseur by all means but I enjoyed the few types I tried from rave over the past few months. The subscription is easy to cancel/edit online via your account, none of this having to ring up rubbish some subscription services need.

Unfortunately I've had to cancel my subscription as I'm feeling the squeeze of "cost of living" but recommend this to someone looking for a high quality coffee subscription service that doesn't have your eyeballs out.

24 September 2023
Unprompted review

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