Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had my seedbox for several years now and wouldn't trade it for anything. The team at Rapid are amazing. They response quickly when issues arise and are super helpful!
Company replied
Ronal was excellent and assisted me with my issue and got me a conclusion very quickly. I appreciate that RS has more than just the AI service as the human side resolved my issue easily. I still appre... See more
Company replied
I used this service with great pleasure. due to personal reasons I wanted to cancel but I ended up changing my mind and my support guy sergey got back to me within a day and got me back into my sub... See more
Company replied
Company details
Written by the company
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
Contact info
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- support@rapidseedbox.com
- rapidseedbox.com
4.2
Great
372 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and Customer Service
Great product and Customer Service.
When I had to contact the team I received a quick response and turnaround in addressing my issues. As a customer for years, they have been amazing! I would recommend.
2 October 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for your stellar review! 🚀 We're thrilled to hear that you find our product great and our customer service even greater! It's been a pleasure having you as a valued customer, and we're committed to continuing to provide you with amazing service.
10/10 customer service
10/10 customer service, would come back again in the future if needing a seedbox
27 September 2023
Unprompted review
Reply from RapidSeedbox
Dear Jonathan,
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you had a 10/10 experience with our customer service. Your satisfaction is our top priority, and it's always wonderful to know that we've met your expectations.
We look forward to welcoming you back in the future if you ever need a Seedbox again. Remember, we're just a message away whenever you need assistance or have questions.
Happy Seedboxing! 🌱
Best regards,
The Rapidseedbox Team
RapidSeedbox was rapid for sure
RapidSeedbox was rapid for sure, quick provisioning and a great plan. The support team were super helpful. Thank you and
25 September 2023
Unprompted review
Reply from RapidSeedbox
We're thrilled to hear that you had a rapid and positive experience with us! 🚀 Our team is dedicated to providing quick and helpful support, and we're delighted that you found our services up to your expectations. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing RapidSeedbox, and here's to many more smooth and rapid experiences ahead! 🌱😊
The support is excellent
The support is excellent and the performance of the seeboxes is impressive
22 September 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for taking the time to leave us this wonderful review! 🌟 We're thrilled to hear that you're enjoying both our excellent support and the impressive performance of our Seedboxes. At Rapidseedbox, we're dedicated to providing top-notch services, and it's fantastic to know that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! 🚀🌱
I asked probably a stupid question to…
I asked probably a stupid question to some, but got treated with dignity and respect. Took time to explain things as I am new to seedboxes. Perfect service. Thankyou again.
21 September 2023
Unprompted review
Reply from RapidSeedbox
We greatly appreciate your kind words and positive feedback! At Rapidseedbox, our mission is to provide top-notch service to all our customers, whether seasoned experts or newcomers to Seedboxes. We're thrilled to hear that you had a positive experience, and we'll always be here to assist you with any questions you may have. Thank you again for choosing Rapidseedbox!
Tech support chat fixed my screw up FAST...
Ronal in tech support gave me all the time needed and answered every question I had. Fixed my screw up and walked me through process. I have been a customer for over 7 years now, all because of the rock solid service year after year. I am trusting I'll be with RapidSeedBox for another 7 years and more.
16 September 2023
Unprompted review
Reply from RapidSeedbox
We all make mistakes sometimes. But don't worry, just contact our support team. And we are delighted to have you as a customer. Enjoy your stay.
Very good service
Very good service.
Helpful staff.
Poisitive attitude
15 September 2023
Unprompted review
Reply from RapidSeedbox
Thank you, as always, feel free to contact our support team for any inquiry.
These guys know there stuff
These guys know there stuff and are very helpfull. i am super impressed with this and their service.
15 September 2023
Unprompted review
Reply from RapidSeedbox
Thank you. Simply because we only hire competent people.
Amazing experience every time
Amazing experience every time. Would highly recommend this service. The customer support team is top notch!
13 September 2023
Unprompted review
Reply from RapidSeedbox
And we're happy to hear that. Please do inform others when they need our services.
Slow seedboxes but excellent service
Really nicely laid out site, easy to navigate and excellent customer service with fast response. They do tick most of the boxes, the problem lies in the service itself, if you plan to use them to boost your ratio you'll be better off going elsewhere, after using them for a day I contacted their support team to ask them why their service is so slow, the technician looked into it and came back and said it might be a disk issue they'll get it resolved, a couple days later and nothing changed, everything works just really really slowly. I decided to make use of their excellent 14 days guarentee, which states if you cancel within 14 days they'll fully refund you. Again this was really simple, they do offer excellent customer service, the refund occurs automatically and you can move on. Went to a different supplier and got the same amount of upload credit in 4 hours that I received from rapidseedbox in 4 days. No idea why they seem to throttle you, really wish they wouldn't because I would love to use their site.
11 September 2023
Unprompted review
Reply from RapidSeedbox
Hi Theunis, we really appreciate your feedback. Just a note though, we did not throttle your seedbox. We found out that It's a technical issue that requires fixing. Thank you for your fair and unbiased review.
Dragan, the Dragon
Was helped by a man called Dragan. Response under 4 minutes. Very quick to fix my issue as well. Funny he also thought i was Gabriel AKA Fluffy
9 September 2023
Unprompted review
Reply from RapidSeedbox
Hi Fluffy, We do try to respond as fast as we can. And Dragan has been with us for so long so naturally he can identify and solve customer issues quickly.
Easy to use and good support team
9 September 2023
Unprompted review
Reply from RapidSeedbox
We try to make our services as easy to use as possible. But still, feel free to contact our support team if you need more help.
Great experience
Great experience, support answered my question and helped resolve my issue quickly, I recommend!
8 September 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for taking the time to leave us such a positive review. We're delighted to hear about your wonderful experience with our Company, and your kind words have truly made our day!
Best support and super fast so much to…
Best support and super fast so much to do with there services
8 September 2023
Unprompted review
Reply from RapidSeedbox
We're thrilled to hear that you find our support top-notch and our services super fast. Your kind words motivate our team to continue providing the best service possible. We're here to help with anything you need, so if you ever have more to do or any questions, feel free to reach out. Thanks for choosing us!
Just purchased the wrong product an…
Just purchased the wrong product an hour ago and immediately went to chat for support. Still waiting for somebody to reply.
Says <15mins to reply but definitely not true.
Gonna leave it for a few hours but want this review up in case of issues later on.
Will update if I ever hear back from them
*UPDATE - got a response 3 hours later. There was a shift change - completely understandable tbh. Was fully refunded. 4 stars
*UPDATE 2 - Guys just spent well over an hour explaining info to me and was super patient with my endless questions - big thank you to Ronal. 5 stars
*UPDATE 3 - Product: ipv6 proxy. Unfortunately after a few days of testing the product isn't performing as well as I would have liked. Many failing to work and causing problems later on. 3stars only for ipv6.
Invoice: 369644
5 September 2023
Unprompted review
Reply from RapidSeedbox
Sure, accidental wrong orders happen from time to time. We refund those. We're trying to cover all time zones, but currently, there are still gaps.
Reply from RapidSeedbox
Thank you for your praise. Drop us a line if you need any help regarding our services.
Incredible Service
I've been using seedbox for months and I've confirmed that this service is extremely reliable, stable and fast. And customer service is very very friendly. I converted my monthly contract into an annual contract, and I signed one additional seedbox.
3 September 2023
Unprompted review
Reply from RapidSeedbox
Thank You for trusting us for your seedbox needs. As always, our CS team is ready for your inquiries.
Reply from RapidSeedbox
We apologize for the downtime. We try our best to avoid it, but as we all know this kind of kinds of stuff happens. And we do try to bring it back online ASAP.
He was friendly and helped me work…
He was friendly and helped me work through my issues. Very attentive.
31 August 2023
Unprompted review
Reply from RapidSeedbox
Thank you for the praise. Actually, it's not just 'He', our whole CS team is like that.
Six Years and Still Loving RapidSeedbox!
I've been with RapidSeedbox for 6 years and I can't say enough good things about them. The service is rock solid and super fast.
But what really stands out is their support. These guys get back to you so fast. Anytime I've had an issue or question, they've sorted it out in no time.
If you're looking for a seedbox, don't hesitate. I can't recommend RapidSeedbox enough. I'm a super happy customer and plan to stay one for years to come!
31 August 2023
Unprompted review
Reply from RapidSeedbox
Wonderful, We hope to be your first choice for seedbox needs for more years to come.
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