I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agen... See more
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See what reviewers are saying
Worst platform ever! I don’t recommend Its a nightmare to deal with the customer service,especially if you need to update your banking information. What should be a simple process becomes unnecessar... See more
After several failed attempts at a phone call (my fault, I had two numbers transposed) I emailed and within an hour or so I got a very detailed response to my question from Rayvnn. She was the one tha... See more
Company replied
I have spoken with raisin employees 3 or 4 times in the past 4 months for clarification. They are always stellar: no wait time, personable, genuine, informed, intelligent. My question is clarified wit... See more
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Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.5
Excellent
995 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service
Every time I call Raisin for any reason, the people I speak to are helpful, knowledgeable, and pleasant. Dylanni was no exception, resolving my problem efficiently and cheerfully!
23 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear about your positive experience with our team! Your kind words truly mean a lot to us. Thank you for sharing your feedback.
Nice and helpful
23 June 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your five star experience with us!
Joshua Tibian was SO AWESOME
Joshua Tibian was SO AWESOME! He was VERY helpful, patient and courteous. Professional too. I LOVE what Raisin is doing with all of the banks. I do hope though we can get free instant transfers and I hope we can add more than one external bank account. I also hope if we see a bank or credit union with an even higher interest on savings accounts, we can add it with Raisin's blessing. THANK YOU for all that you do. P.S. Give Joshua a raise. He deserves it. THANK YOU Joshua! :-))
10 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear about your positive experience and appreciate you sharing your kind words about our team member, Joshua! Your suggestions regarding instant transfers, adding multiple external accounts, and expanding interest options are valuable. We are always working to enhance our services. Thank you for your feedback!
Web site excess was very difficult.
I had extremely hard time to reach Rasin bank website. the representative also was not very helpful.
22 June 2026
Unprompted review
Reply from Raisin U.S.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience. We experienced an unexpected system outage during that time, which caused the difficulties you faced when trying to access our website. We want to assure you that this issue has since been fully resolved, and our platform is operating normally.
We also regret to hear that our representative did not provide the helpful service you deserved. We are addressing this feedback internally with our team to ensure we handle these situations better moving forward.
If you need any further assistance with your account, please don't hesitate to reach back out to us directly. We appreciate your patience and the opportunity to make this right.
Simply excellent and fabulous with…
Simply excellent and fabulous with highest quality of service & info. Thank you a ton, Wendy!
22 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad you enjoyed your experience with us and appreciate your kind words about our service and information. We will ensure Wendy receives the recognition she deserves. We truly appreciate you sharing your positive experience!
EASY TO WORK WITH
EASY TO WORK WITH, QUICK RESPONSE TIME AND VERY ACCOMODATING
16 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad you found us easy to work with and appreciated our quick responses. Thank you!
Ashley was kind, helpful, and patient…
Ashley was very helpful and patient assisting me with a change on my account. I asked her if she could walk me through each step, and she helped with a great attitude and kindness. She is an asset to your company!
18 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear our team provided such helpful and kind assistance. We will ensure Ashley receives the recognition she deserves. We truly appreciate you sharing your positive experience!
Simple request done in seconds!!!
I called Raisin today to do a simple change on my HYS account in reference to a small error regarding my "beneficiary" on the said acct. The lady I spoke to completed my request in about ten seconds! Try that with Chase Bank!!!
18 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear we could assist you quickly and efficiently with your beneficiary update. We appreciate your positive feedback!
Jack was absolutely wonderful
Jack was absolutely wonderful. First, I did not have to wait on hold. Then he was so kind and competent and patient.
17 June 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear about your positive experience! We appreciate you sharing your kind words about our team member.
First Experience
This is my first experience with Raisin and I am extremely impressed with the level of customer service you provide.
Thank you
15 June 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear about your positive first experience with us! We truly appreciate you sharing your kind words.
I was nervous to use this online…
I was nervous to use this online platform for my $ but it has been amazingly easy to work with and communication is great. What a relief. Thank you !!
17 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear we could provide such an easy and communicative experience for you. Thank you for your kind words!
immediate corrective help
There was a very short wait time after making my selection from the automated menu for help. Astou was exceptionally helpful in immediately cancelling a transfer request that I had made in error! I'm very thankful for her compassionate response. I was then able to make the correct transfer request.
17 June 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear about your positive experience and that we could assist you efficiently with your transfer request. Your kind words are truly appreciated.
Accrued interest vs total balance
The accrued interest isn’t reflected in the total balance. Kinda confusing!
15 June 2026
Unprompted review
Reply from Raisin U.S.
We appreciate your feedback regarding the interest display. We are reviewing this to improve clarity for our customers.
The customer service was amazing and…
The customer service was amazing and how quick they were to resolve my issue was amazing!
17 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear our customer service was amazing and resolved your issue quickly. Thank you for your kind words.
Efficient telephone service
Dylanni Hawaks was helpful in confirming my online savings account information, including balances and interest rates.
16 June 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear we could assist with your online savings account details. Thank you for sharing your positive experience!
Joshua has explained everything to me.
Joshua has explained everything to me.
There was a temporary hold on my account but it was released.
Told me how to work with the ssytem for CD and nonrenewal
Told me how cash account works.
I now know how to use all the features of Raisin.
Thank you Joshua
11 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear that our team was able to provide such clear and helpful explanations regarding your account and all of our features. Thank you for your wonderful feedback!
Nate was excellent at explaining how…
Nate was excellent at explaining how the APR works in your high yield savings accounts. I love your company and have told many people about you.
Thank you,
Jody Helgerson
12 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear you had such a positive experience with us and appreciate you sharing it with others!
Wonderful experience!
My entire experience with Raisin has been very pleasant. It is wonderful to be able to easily move my funds around to take advantage of higher interest rates.
11 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear you're enjoying the ease of managing your funds to achieve higher interest rates with us! Thank you for your positive feedback.
Great Experience
It's always a pleasure working with the Raisin representatives. Very pleasant and friendly!!
12 June 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear you enjoy working with our representatives. We appreciate your kind words!
The representative understood exactly…
The representative understood exactly what I needed and was able to walk me through how to find it online. Very friendly and knowledgeable.
12 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad our representative could provide such clear and friendly assistance. We appreciate you sharing your positive experience with us!
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