Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more
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Review summary
Created with AI, based on recent reviews
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My experience with Raisin support staff has always been excellent, and today’s experience with Eric was no exception. He was able to answer all of my questions and address all of my concerns. His pa... See more
Company replied
Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... See more
Company replied
Service has been great. Dylanni was very helpful in helping me close my account right away. Raisin has been a great resource. Highly recommend for shopping high yield savings accounts.
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.6
Excellent
1K reviews
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Incredibly helpful person.
What an incredibly helpful person Wendy was. She answered all my questions.
3 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We are thrilled to hear that Wendy was so helpful and took the time to answer all of your questions. We'll be sure to pass along your kind words to her!
Great service and communication
Great service and communication. Researched my problem and solved it. Patient, also!
3 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We truly appreciate your positive feedback regarding our service, communication, and patience. We're glad we could thoroughly research and resolve your issue!
Reply from Raisin U.S.
Thank you so much for the 5-star review! We truly appreciate your feedback and are so glad to hear you had a pleasant and professional experience with us.
Great experience
Customer representatives are easy to reach, courteous and professional.
3 September 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear that! Providing accessible, polite, and professional service is always our top priority, and we truly appreciate you taking the time to share your positive experience.
Great customer service from Dylanni
Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleasant in helping me. I also asked her a few additional questions not pertaining directly to my issue and she gladly answered them as well. I'd certainly hire her if I was looking for a CSR.
3 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We are thrilled to hear about your experience with Dylanni. It is wonderful to know how dedicated, knowledgeable, and patient she was in resolving your issue and answering your extra questions. We'll be sure to pass along your high praise to her!
Ms Hawks
Ms. Hawks was very helpful. She redirected me to chrome and assisted me with the correct but similar email. At that point I was able to sign in … no problem.
Thank you.
AL
2 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We are delighted to hear that Dylanni was able to guide you in getting signed into your account quickly and easily. We truly appreciate your feedback and will be sure to share your kind words with her!
Easy to call for assistance
I was able to call Raisin and communicate with a human who was helpful and who spoke very clearly.
28 August 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We're glad to hear that you had a great experience reaching a clear, helpful member of our team. We truly appreciate your feedback and for choosing Raisin!
Trevor
Trevor, was efficient and fast. I felt very secure for him to be handling my issue.
2 September 2026
Unprompted review
Reply from Raisin U.S.
We love hearing this! It’s wonderful to know that Trevor provided such fast, efficient support and made you feel completely confident and secure throughout the process. Thank you so much for taking the time to share your feedback, and we’ll be sure to pass along your compliments to Trevor!
The last agent I was forced to call was…
The last agent I was forced to call was very helpful and resolved my issue. Your Virtual Assistant failed by sending me a nonworking link to address the issue. The live agent failed too. He said my ssn was incorrect. I verified it on my account. His response was for me to call the main office #.
2 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review! We are glad that our final agent was able to step in and successfully resolve your issue. We sincerely apologize for the frustration caused by the original link and the initial live agent's error. We are actively reviewing this feedback to improve our automated systems and agent training. We appreciate your patience and for sticking with us to get things sorted out!
Corbin the gentleman I spoke with was…
Corbin the gentleman I spoke with was very helpful and walk me right through what I needed to do. Made it very easy. Thank you Corbin.
2 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We're thrilled to hear that Corbin was able to walk you through the process step-by-step and make everything so simple for you. We truly appreciate your feedback and will be sure to pass along your thanks to Corbin!
Eric was most helpful in assisting with…
Eric was most helpful in assisting with my questions today. The wait time on the phone wasn’t too long, and once we connected, I was able to accomplish everything I needed.
One suggestion I would make is to expand the FAQ’s on the website. My question was pretty straightforward, and could easily have been found there.
2 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We're glad to hear that Eric was able to assist you efficiently and that your wait time was short. We also really appreciate your constructive feedback regarding our website's FAQs. We'll be sure to pass that suggestion along to our team as we work to expand and improve our online resources!
Great customer service
Jack was so helpful and answered every question I had. He really made it one of the best Customer Service calls I've had in a long time.
2 September 2026
Unprompted review
Reply from Raisin U.S.
We're thrilled to hear that! Knowing Jack made this one of the best customer service calls you've had in a long time means the world to us. Thank you for the wonderful 5-star review, and we'll be sure to pass along your praise to Jack!
My customer service operator was great!
1 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to share your feedback! We are delighted to hear that you had a great experience with our customer service team. Providing excellent support is always our goal, and we truly appreciate your review!
Great Customer Service
Dylanni was a fantastic representative who helped rectify an issue with my account, as well as setting up a new account belonging to my son. I had gotten some conflicting information which affected the promotions but she was able to get it all fixed by escalating the matter. She also called me back directly to assure me that the problems were resolved. Thank you, Dylanni.
1 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We are thrilled to hear how helpful Dylanni was in getting your account issue resolved and setting up your son's new account. Going above and beyond with that follow-up call is what great service is all about. We'll be sure to pass along your wonderful feedback to her!
Eric was very easy to understand
Eric was very easy to understand, calm, and professional. He put me at ease even though we didn't always see the same things on screen(s), he never lost patience. He had the best voice I've heard in a long time doing this type of work. (Actually, I am a voice teacher!)
1 September 2026
Unprompted review
Reply from Raisin U.S.
What high praise, especially coming from a voice teacher! We're thrilled to hear that Eric was so calm, clear, and patient while guiding you through everything on screen. Thank you so much for the 5-star review, and we'll be sure to pass along your wonderful feedback to Eric!
Excellent customer service
Dylanni was polite, friendly, helpful and easy to understand. She answered my question quickly and provided information that I needed. I wish all my customer service calls could be so good. Keep up the great work.
1 September 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We're delighted to hear that Dylanni provided such polite, friendly, and efficient assistance. Hearing that this was one of your best customer service calls means so much to us, and we'll be sure to pass your kind words along to her!
customer service is very good
customer service is very good, and resolved my issue.
27 August 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We're thrilled to hear that you had a great experience with our team and that we were able to get your issue fully resolved. We truly appreciate your support and feedback!
Dylanni was very helpful and patient as…
Dylanni was very helpful and patient as she walked me through the process I was asking about.
1 September 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that Dylanni was able to patiently guide you through the process. Thank you for sharing your positive experience!
I called to learn how to deposit money…
I called to learn how to deposit money from my cash account to a new savings account. Ethan clearly explained how I could do it. Very positive experience,
Thank you Ethan.
31 August 2026
Unprompted review
Reply from Raisin U.S.
We're delighted to hear about your positive experience with Ethan. We always aim to provide clear and helpful assistance, and we appreciate you sharing your feedback.
Outstanding customer service
Outstanding customer service. She was knowledgeable, attentive, and incredibly helpful. she made the entire process smooth and stress‑free. I left feeling confident and well taken care of.
thank you
18 August 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear about your outstanding experience! It's wonderful to know that our team was knowledgeable, attentive, and incredibly helpful, making the process smooth and stress-free for you. We appreciate your kind words.
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