Raisin U.S. Reviews 884

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service team. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially with account setup, deposits, and withdrawals. However, some people were dissatisfied with certain aspects of the service and user experience, particularly concerning the transfer of funds and account changes. Some reviewers mentioned difficulties with moving money, slow processing times for withdrawals, and issues with changing external bank accounts. There were also occasional complaints about the platform's user interface, including login problems and the process for updating beneficiary details.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Payment

Consumers find payment to be ambiguous. Many reviewers report easy money transfers, deposits, and... See more

Staff

Clients share positive opinions on staff. Customers frequently praise the helpfulness, patience, and... See more

User experience

Customers consistently note ambiguous experiences with the user experience. Many reviewers praise the... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent customer service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm new to this site and I will give it a try. I find this site to be a great alternative to investing. The interest rates that this site offers are much higher. Below are just 2 of my person... See more

Company replied

Rated 4 out of 5 stars

After getting use to transferring funds from Cash Account to Bank accounts, it was easy handling everything online. Happy with APY….😊

Company replied

Rated 4 out of 5 stars

For the most part was good, not being able to do all transactions via the app is a problem because getting hold of a person can be difficult. Once you reach them, they’re very helpful.

Company replied

Rated 5 out of 5 stars

I love using Raisin for my investments. I could spend a lot of time in the stock market and perhaps make more money overall, but then I would have to deal with gains and losses and have a more complic... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

884 reviews

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Rated 5 out of 5 stars

Customer Service Chat

I chatted with a customer service representative on the Raisin platform. The agent was very helpful. She answered all of my questions regarding a bonus that Raisin was offering for a deposit of new money. Agents have always been very helpful, knowledgeable and polite when I have had questions or concerns.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Answered all my questions

Answered all my questions. They were patient with me and helped me understand what I needed to do.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that we answered all your questions and provided you with the support you needed. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Raisin is simple, consistent, and their staff are great!

I love using Raisin for my investments. I could spend a lot of time in the stock market and perhaps make more money overall, but then I would have to deal with gains and losses and have a more complicated tax return. Raisin lets me choose my high yield savings and/or CD account options and watch my money grow at a reasonable and guaranteed rate. No muss, no fuss. It is easy to transfer money in and out of accounts and there are no fees while you get top-tier earnings. This truly is a platform made for those who don't want to settle for meager bank interest, but also don't want the complication of the stock market. I could not be more pleased. At the end of the year you get a 1099-INT to add to your tax return. As simple as it gets!

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our platform a simple way to grow your money at a guaranteed rate, without stock market complexities. We appreciate your feedback.

Rated 5 out of 5 stars

Engaged and Insightful

My experience working with Venko was phenomenal! He had a professional demeanor and provided concise instructions to help resolve my issue. He was also able to explain in depth each part of the process. I couldn't speak higher about the quality of the service I received!

6 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you had a phenomenal experience! We appreciate your highlighting the professional demeanor and concise instructions that helped resolve your issue. Thank you for your positive feedback on the quality of service.

Rated 5 out of 5 stars

Security Concerns Taken Seriously

I needed to make a security change to my account, and it was handled promptly and professionally while ensuring that I felt protected.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that the security change to your account was handled promptly and professionally. We appreciate you feeling protected and thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent customer service

I received a quick response and resolution of my issue

5 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that your issue was resolved quickly. Thank you for sharing your positive experience with us; we appreciate it.

Rated 3 out of 5 stars

i am BIT CONCERNED THAT I GOT AN EMAIL…

i am BIT CONCERNED THAT I GOT AN EMAIL WITH THE AMOUNT OF INTEREST FOR MARCH in my april statement? and not my april interest amount.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you bringing this to our attention. We recognize your concern about receiving March's interest information in your April statement, and we will look into this matter.

Rated 5 out of 5 stars

Offering the highest interest on Savings and CDs

Offering the highest interest on savings accounts and CDs that I've found anywhere.
I prefer Raisin versus the market for a guaranteed return instead of the volatility of the stock market.
The app is very user friendly and convenient.

5 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our rates to be the highest and that our app is user-friendly and convenient. We appreciate you choosing us for guaranteed returns over market volatility and for sharing your positive experience.

Rated 5 out of 5 stars

Raisin is an easy way to put your cash to work.

The Raisin app and website are easy to use to find high yield savings products.

3 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our app and website easy to use for finding high-yield savings products. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

Happy Customer

After getting use to transferring funds from Cash Account to Bank accounts, it was easy handling everything online.
Happy with APY….😊

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

Thank you for sharing your positive experience with us! We're happy to hear that you found transferring funds easy and are pleased with the APY.

Rated 5 out of 5 stars

Excellent Clarification

The member of the support staff I dealt with provided crystal clear information in answering my question.

29 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that our support staff provided such helpful and clear information! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

All of my questions were answered and…

All of my questions were answered and problems were fixed while I was on the phone! Josh was extremely patient and helpful.

1 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that all your questions were answered and issues were resolved during the call. We appreciate your kind words and are grateful for your feedback!

Rated 5 out of 5 stars

Been a Raisin platform client since Jan…

Been a Raisin platform client since Jan 2023 so well into my 4th year now and have had truly a profitable experience! Customer service normally quite good and even when a lesser experienced rep seems unable to proceed there are supervisors or managers who step in and get the ball home. Good support by phone and email both and exceptions to policy were indeed made when I advocated for myself in a couple of instances too - always a good thing to see from any corporate entity⭐️. For fixed income investing I’d recommend Raisin for sure!

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you've had a profitable experience with our platform since 2023! It's great to know our customer service and support have met your expectations, and we appreciate your recommendation for fixed-income investing. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Raisin has competitive rates which I…

Raisin has competitive rates which I enjoy but what really impresses me most, is the ease of use of their website.
It is very easy to manuver and for me, that's one less thing to worry about. Also, I had to call their customer service once or twice, they were friendly and very helpful. Bravo Raisin for a job well done !!!

24 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our rates competitive and our website easy to use. We appreciate your positive feedback about our customer service team's friendliness and helpfulness. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

The interest rate being paid is higher…

The interest rate being paid is higher than anywhere else so that is a major plus. Website is easy to navigate. I have only been using a couple of months. I like that I can set up recurring monthly deposits. The only downside is the money is not insured so I only put in what I can afford to lose.

3 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find the interest rate appealing and our website easy to use. We appreciate your feedback about setting up recurring deposits. We acknowledge your concern about the deposit insurance. Thanks for sharing your experience!

Rated 5 out of 5 stars

Easy to use platform with a great…

Easy to use platform with a great selection of banks and terms. You establish your credentials once and are ready to go with options that include high yield savings accounts and CDs as well as no penalty CDs. Rates a very competitive and you avoid the hassle associated with investing with individual banks. I have recommended Raisin to many people who are very pleased as well.

29 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our platform easy to use, with a great selection of banks and terms. It's wonderful you appreciate the convenience and competitive rates. We appreciate you recommending us!

Rated 5 out of 5 stars

Great rates and an easy user interface…

Great rates and an easy user interface to check my balance and transfer money

1 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our rates great and our platform easy to use for checking your balance and transferring funds. Thank you for your feedback.

Rated 4 out of 5 stars

The experience was smooth

The experience was smooth. I did receive a bonus code in an email after I initiated my transfer, I sent an email request to ask whether I could still receive the bonus. I was advised that I will be placed on a list of accounts that we have to put the bonus code on the account to ensure that you can receive the bonus.

27 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you sharing your experience. We're glad the transfer process was smooth. We acknowledge your bonus code inquiry and have noted that you're on the list to receive it. Thank you for your patience.

Rated 5 out of 5 stars

Great rates. Great app. Great people.

Raisin sources competitive rates for CDs and HIgh-Yield Savings Accounts. Their app is easy to use and the one time I called Customer Service, the representative was personable and very helpful. I will be investing through Raisin for the foreseeable future.

29 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our rates competitive and our app easy to use. We're also glad that you had a positive experience with our customer service. Thank you for your feedback; we appreciate it.

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