I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer ser... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not... See more
Company replied
We were searching for a better place to put our money than in our bank savings account where it was doing hardly any growing. But we wanted to be able to access it if we needed it for an emergency or... See more
Company replied
Joshua Tibian was SO AWESOME! He was VERY helpful, patient and courteous. Professional too. I LOVE what Raisin is doing with all of the banks. I do hope though we can get free instant transfers an... See more
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.5
Excellent
944 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Patient and helpful
The Raisin representative was extremely patient and helpful getting me through the online verification process and then explaining how to proceed with managing my CD afterwards. He encouraged me to call again if I have any problems, and I think he meant it!
29 June 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative was able to patiently guide you through the verification process and help you feel confident managing your CD. Providing supportive, genuine care is exactly what we strive for, and we'll be sure to pass your kind words along to the team. Please don't hesitate to reach back out if you ever need anything else!
I am so happy that I found "Raisin"…
I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer service. I am so grateful that I again received excellent customer service from Josh T! He was so polite, friendly and answered all my questions with a smile....so nice that I can see it over the telephone lol! Thank you so much "Raisin" for having such a great customer service team! Love it!
26 June 2026
Unprompted review
Reply from Raisin U.S.
Hi there, thank you so much for the wonderful five-star review! We are absolutely thrilled to hear how happy you are with the Raisin marketplace. We pride ourselves on offering quick, accessible phone support without the long hold times, so it’s fantastic to know we hit the mark for you. We will be sure to pass your incredibly kind words along to Josh T., he will be delighted to hear that his smile and friendly service made such a positive impression all the way through the phone! Thank you for being a part of the Raisin community, and we look forward to continuing to provide you with excellent service.
Reply from Raisin U.S.
We're so glad to hear about your positive experience with our team. Thank you for your kind words!
No issues making deposits
No issues making deposits. Transfers were completed overnight so. next day the deposit was in my chosen bank.
23 June 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your experience! We are glad to hear that your deposit and transfer process went smoothly and efficiently. Ensuring your funds move quickly and securely is a top priority for us. Thank you for choosing Raisin!
I spoke to one of the representatives…
I spoke to one of the representatives and the experience was excellent
Thank You thank you Raising for having
Such a good employee!!
24 June 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had such an excellent experience with our representative. We take great pride in our team, and we will be sure to pass your kind words along to them—it will truly make their day. Thank you for choosing Raisin!
My call was answered very quickly and…
My call was answered very quickly and the lady was very nice. I don’t care for the process of withdrawing funds. Having to put it in cash acct. then wait. Then move it to my bank and wait That cash acct is a waste of time
22 June 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your feedback regarding the withdrawal process. We understand your frustration with the steps involved and are always looking for ways to improve our services for our valued customers.
Im feel good with everything!!!
24 June 2026
Unprompted review
Reply from Raisin U.S.
We are so happy to hear you feel good about everything! We appreciate your kind words.
A Customer Focused Business
I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not change that! Today, Ola was so very helpful. He is a gem. He walked me through finding a new CD that matched my needs and finding a form to change my external bank change. Thank you for setting up a process that is customer friendly.
24 June 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about your consistently positive experiences and that our customer service has met your expectations. We truly value your feedback regarding our human-centric approach to support and are delighted that our team member was able to assist you so effectively today. We appreciate you recognizing our efforts to create a customer-friendly process.
I really like Raisin
I really like Raisin it is usually a very easy app to use. But today’s experience was a little frustrating. My bank was bought out by another bank and trying to change my external bank to the new one was extremely frustrating.
23 June 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you sharing your experience. We understand how frustrating it can be when changes to your bank make updating information difficult. We are reviewing our processes to improve this.
Great customer service
Every time I call Raisin for any reason, the people I speak to are helpful, knowledgeable, and pleasant. Dylanni was no exception, resolving my problem efficiently and cheerfully!
23 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear about your positive experience with our team! Your kind words truly mean a lot to us. Thank you for sharing your feedback.
Nice and helpful
23 June 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your five star experience with us!
Joshua Tibian was SO AWESOME
Joshua Tibian was SO AWESOME! He was VERY helpful, patient and courteous. Professional too. I LOVE what Raisin is doing with all of the banks. I do hope though we can get free instant transfers and I hope we can add more than one external bank account. I also hope if we see a bank or credit union with an even higher interest on savings accounts, we can add it with Raisin's blessing. THANK YOU for all that you do. P.S. Give Joshua a raise. He deserves it. THANK YOU Joshua! :-))
10 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear about your positive experience and appreciate you sharing your kind words about our team member, Joshua! Your suggestions regarding instant transfers, adding multiple external accounts, and expanding interest options are valuable. We are always working to enhance our services. Thank you for your feedback!
Web site excess was very difficult.
I had extremely hard time to reach Rasin bank website. the representative also was not very helpful.
22 June 2026
Unprompted review
Reply from Raisin U.S.
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustrating experience. We experienced an unexpected system outage during that time, which caused the difficulties you faced when trying to access our website. We want to assure you that this issue has since been fully resolved, and our platform is operating normally.
We also regret to hear that our representative did not provide the helpful service you deserved. We are addressing this feedback internally with our team to ensure we handle these situations better moving forward.
If you need any further assistance with your account, please don't hesitate to reach back out to us directly. We appreciate your patience and the opportunity to make this right.
Simply excellent and fabulous with…
Simply excellent and fabulous with highest quality of service & info. Thank you a ton, Wendy!
22 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad you enjoyed your experience with us and appreciate your kind words about our service and information. We will ensure Wendy receives the recognition she deserves. We truly appreciate you sharing your positive experience!
EASY TO WORK WITH
EASY TO WORK WITH, QUICK RESPONSE TIME AND VERY ACCOMODATING
16 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad you found us easy to work with and appreciated our quick responses. Thank you!
Ashley was kind, helpful, and patient…
Ashley was very helpful and patient assisting me with a change on my account. I asked her if she could walk me through each step, and she helped with a great attitude and kindness. She is an asset to your company!
18 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear our team provided such helpful and kind assistance. We will ensure Ashley receives the recognition she deserves. We truly appreciate you sharing your positive experience!
Simple request done in seconds!!!
I called Raisin today to do a simple change on my HYS account in reference to a small error regarding my "beneficiary" on the said acct. The lady I spoke to completed my request in about ten seconds! Try that with Chase Bank!!!
18 June 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear we could assist you quickly and efficiently with your beneficiary update. We appreciate your positive feedback!
Jack was absolutely wonderful
Jack was absolutely wonderful. First, I did not have to wait on hold. Then he was so kind and competent and patient.
17 June 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear about your positive experience! We appreciate you sharing your kind words about our team member.
First Experience
This is my first experience with Raisin and I am extremely impressed with the level of customer service you provide.
Thank you
15 June 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear about your positive first experience with us! We truly appreciate you sharing your kind words.
I was nervous to use this online…
I was nervous to use this online platform for my $ but it has been amazingly easy to work with and communication is great. What a relief. Thank you !!
17 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear we could provide such an easy and communicative experience for you. Thank you for your kind words!
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