Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... See more
Company replied
I have nothing but praise for the Raisin platform & their team of helpful professionals. I am fortunate to have learned about Raisin 3 1/2 years ago. I recently had a disturbing issue with entering a... See more
Company replied
Dylanni was so patient and clear in her instructions to guide me to the help I needed. As an older person, I appreciated the confidence she gave me and never did I feel belittled. Actually, over the y... See more
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The person that helped me was very kind…
The person that helped me was very kind and patient with me. I didn’t feel rushed or that I was a burden.
14 August 2026
Unprompted review
Great First Experience with Raisin
Great customer service! I called Raisin with a question, and the representative was friendly, helpful, and professional. Very satisfied with the service.
14 August 2026
Unprompted review
Great Customer Service
Although Raisin originally missed both bonus' (the referral party, and me) when it was brought to their attention, the matter was resolved and bonus' credited accordingly in 2 days. The resolution was quick and decisive which is always a good trait for a business handling your money. Great job clearing this up so quickly.
13 August 2026
Unprompted review
Very professional and knowledgeable.
Very professional and knowledgeable.
Highest quality service provided!
14 August 2026
Unprompted review
Jack was excellent
Jack was excellent, and a great help explaining what i needed to do. KUDOS to Jack.
Thanks Jim Costanzo
14 August 2026
Unprompted review
I made a transfer mistake but support…
I made a transfer mistake but support help me quickly and efficiently. Great job!
13 August 2026
Unprompted review
Ease of use of the website
12 August 2026
Unprompted review
Great experience
She was friendly and professional, and helped me resolve everything I called about. Thanks!
13 August 2026
Unprompted review
Jack O'C was knowledgeable
Jack O'C was knowledgeable, patient and very helpful.
13 August 2026
Unprompted review
The agent who helped me was very…
The agent who helped me was very professional and helped and guided me with patience.
13 August 2026
Unprompted review
Your great employee Raven did a…
Your great employee Raven did a fantastic job of helping me recover my information needed for a temporary suspension put on my RAISIN account by my own bank not releasing my funds until twelve days after they deposited my check.
Raven was calm, patient, and very pleasant to me during this stressful period and I appreciated her kindness and professionalism.
12 August 2026
Unprompted review
Customer service rep had the answer to…
Customer service rep had the answer to my question immediately and was very professional. It was an informational and quick interaction.
5 August 2026
Unprompted review
Tylan was Awesome
Tylan was Awesome! He was thoroughly knowledgable, polite and worked through my issue in a positive manner!
12 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First time help
Jack took my call this morning and was very helpful. I was a little nervous about my first time transaction. Jack listened to my questions and concerns then answered them to my satisfaction. Well done Jack, I appreciate you and your professionalism.
12 August 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that Jack provided such a positive experience for your first transaction. We always aim to ensure our customers feel comfortable and well-informed. Thank you for sharing your kind words!
I just was assisted by Corbin
I just was assisted by Corbin, What a delight he was. He helped me tremendously. Thank you.
Gail
12 August 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that Corbin provided such tremendous assistance. We appreciate you sharing your positive experience with us!
Routing number change
As I explained to Jack. You are the only bank i do business with that requires multiple steps to change a routing number. You have to remember that older account holders are not as savvy with a computers
Jack explained the reasoning and was very patient as he walked me through the steps that the bank requires.
12 August 2026
Unprompted review
Reply from Raisin U.S.
We appreciate your feedback regarding our routing number change process. We understand that navigating digital procedures can be challenging for some of our account holders, and we are always looking for ways to simplify our services. We are glad that Jack was able to assist you patiently. Your insights help us improve our customer experience.
Easy & fast communication to change our…
Easy & fast communication to change our home address
5 August 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear that changing your home address was an easy and fast process for you. Thank you for sharing your positive experience!
My experience x 3 conversations, maybe 4
Thought I already responded but will do, again..
Professional
Patient
Informative
Attentive
Do not remember the different dates so just slotted in July not sure of days
31 July 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear your positive feedback! We truly appreciate you taking the time to share your experience with us, highlighting our team's professionalism and attentiveness.
Great customer support—clear…
Great customer support—clear information, friendly and knowledgeable.
12 August 2026
Unprompted review
Reply from Raisin U.S.
We're glad to hear our team provided clear, friendly, and knowledgeable support. We appreciate your kind words!
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