Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
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I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Reply from Rail Europe
Hello Cen,
Thank you for taking the time to share your feedback.
We’re sorry to hear that our booking fee came as a surprise.
Our booking fee is a flat fee charged per booking and helps cover the cost of maintaining a seamless booking experience, including high-quality customer support and continuous improvements to our platform. It’s only charged once per booking, regardless of how many trips are included, so customers can add all the journeys they need using the "Add Another Journey" option before completing their purchase.
For more information on the booking fee we charge, you can also visit our dedicated guide - direct link is below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
We appreciate your feedback, as it helps us better understand our customers' expectations and improve the experience we provide.
The website is easy to navigate
The website is easy to navigate. The tickets and info sent to me by email are exactly what I wanted. I will be ordering more tickets from Rail Europe for our upcoming vacation to Europe.
28 June 2026
Reply from Rail Europe
Hello Bob,
Thank you for your feedback.
We're so pleased to hear you found our website easy to navigate and that the tickets and travel information you received were exactly what you were looking for.
It's wonderful to know you're planning to book more tickets with Rail Europe for your upcoming vacation. We truly appreciate your trust and look forward to helping make the rest of your travel planning just as smooth.
We wish you a fantastic trip across Europe!
Reply from Rail Europe
Hello Carol,
Thank you for your feedback.
We're so pleased to hear you found the purchase process easy and the information clear and concise. Making travel planning simple is something we work hard to achieve, so your feedback means a lot to us.
Thank you for choosing Rail Europe. We hope you have a fantastic journey.
Reply from Rail Europe
Hello Russell,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Rules & guidelines
Hello, the rules and guidelines say that the first journey is free to change but you charged me first the journey not quite sure what is free.
28 June 2026
Reply from Rail Europe
Hello Blanard,
Thank you for sharing your feedback. We appreciate the opportunity to clarify what happened with your booking.
After reviewing your case, we can confirm that you contacted our Support Team on 10 June requesting to change your Eurostar and SNCF passholder reservations to a later date.
Your Eurostar reservation was eligible for an exchange, and our Support Team requested your preferred new travel details so that the change could be arranged. For your SNCF passholder reservation, exchanges are not currently supported through our booking system, as this functionality has not been made available by the rail carrier. You were therefore advised to request a refund for that reservation and make a new booking for your preferred journey.
Our records show that both reservations were subsequently cancelled on 12 June. The SNCF reservation was refunded in full, while the Eurostar reservation incurred a cancellation fee in accordance with the applicable fare conditions.
We understand how this distinction may have been confusing. In your case, the free change applied to exchanging the eligible Eurostar reservation, whereas the fee was incurred because the reservation was cancelled instead of exchanged. The exchange and cancellation conditions for each journey were available to review throughout the booking process, from the journey search results through to the basket before payment.
We hope this helps clarify the difference between an exchange and a cancellation in your case, as each was subject to different fare conditions. Thank you again for taking the time to share your feedback.
Reply from Rail Europe
Hello Scott,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy to use
The web site is easy to use and the procedures are clear. Easy to find trains a nd book tickets.
28 June 2026
Reply from Rail Europe
Hello John,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
The booking site was clear and easy to…
The booking site was clear and easy to use. Being able to book ahead provides peace of mind for long-haul travel (we are coming from Australia).
28 June 2026
Reply from Rail Europe
Hello Pamela,
No matter where in the globe our customers are booking from, we have made every effort to keep our booking system as simple and intuitive as possible for them to utilize. Hope you will consider us for your future trips as well.
Clean train and on time
27 June 2026
Reply from Rail Europe
Hello Denise,
Thank you for your feedback. We're delighted to hear your journey was comfortable and that your train was clean and on time.
We appreciate you taking the time to share your experience and hope to help you with your future travels across Europe.
Reply from Rail Europe
Hello Martin,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Paul,
Thank you for your feedback. We're glad to hear you found the platform easy to use and that the prices displayed matched your booking.
We appreciate you choosing Rail Europe and wish you a great trip.
Schedule was on time both ways
26 June 2026
Reply from Rail Europe
Hello Gary,
Thank you for your kind feedback. We're delighted to hear your journey ran on schedule in both directions.
We hope to help you plan your next trip soon.
Booking process and website are super…
Booking process and website are super easy to navigate
27 June 2026
Reply from Rail Europe
Hello Kayla,
Thank you for your feedback. We're so pleased to hear you found both the website and booking process easy to navigate.
We appreciate you choosing Rail Europe and hope you have a wonderful journey.
It was very easy to do the booking as I…
It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I had was in paying - trying to use a card that was not accepted, and then panicking that the next card - in a different currency - would change the price substantially. It all worked out.
28 June 2026
Reply from Rail Europe
Hello Kathy,
Thank you for sharing your experience - we’re glad to hear the booking itself was easy and that you were able to reserve all three passengers together smoothly.
We’re sorry to hear about the payment stress. Card acceptance can vary depending on the payment provider, and currency settings may sometimes affect how a transaction is processed, so we understand why that felt a bit uncertain. We’re happy to know everything worked out in the end.
We appreciate your feedback and hope your journey goes just as smoothly.
Reply from Rail Europe
Hello Suzanne,
Thank you for sharing your experience. We're delighted to hear you enjoyed your journey and appreciated the clear information and helpful staff.
We hope to welcome you back for another trip soon.
Easy to use Successful booking
27 June 2026
Reply from Rail Europe
Hello Sonia,
Thank you for your kind feedback. We’re really glad to hear the booking process was easy and everything went smoothly for your trip.
We appreciate you taking the time to share your experience and hope to see you again for your future journeys.
Reply from Rail Europe
Hello Eric,
Thank you for your kind feedback. We're glad to hear Rail Europe made booking your train travel across Europe easy.
We appreciate you choosing us and wish you a fantastic journey.
Easy booking process and good prices.
27 June 2026
Reply from Rail Europe
Hello Ken,
Thank you for your feedback. We're happy to hear you found the booking process easy and were pleased with the prices available.
We appreciate you choosing Rail Europe.
Easy to use
The website was easy to use to book our trip from Avignon to Barcelona. We wanted to pick our own seats and we weren’t able to. It turned out we got the seats we would have chosen but that is the reason for 4 instead of 5 stars
27 June 2026
Reply from Rail Europe
Hello Karen,
Thank you for your feedback - we’re glad to hear you found the website easy to use for your trip from Avignon to Barcelona.
Regarding seating on Renfe trains, customers can choose seat preferences during booking, but specific seat selection isn’t available. Seats are then automatically assigned by the system based on availability and the preference selected. This is part of the rail operator’s booking process, which we follow as their ticket distributor.
If the assigned seats aren’t ideal, passengers can always check with onboard staff on the day of travel to see if a change or swap is possible, depending on availability.
We really appreciate you sharing your experience, and we’re happy the journey worked out well for you overall.
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