Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
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I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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First Time Booking with Rail Europe
This was my first time booking train tickets through Rail Europe. I originally planned to travel with a Eurail Global Pass, but I couldn’t reserve seats anymore because they were sold out. To secure my seat, I decided to purchase single tickets through Rail Europe instead.
The booking process was easy, and I received my confirmation quickly. However, after comparing prices, I found that booking directly with Eurostar was cheaper than booking through Rail Europe for the same journey.
Overall, I’m happy that I was able to secure my seat for my trip. I would use Rail Europe again if I needed a convenient way to book multiple European train routes, but I would also compare prices with the train operator’s official website before purchasing.
27 June 2026
Reply from Rail Europe
Hello May,
Thank you for sharing such a detailed review - we really appreciate it.
We’re glad to hear the booking process was smooth and that you were able to secure your Eurostar seat in time for your trip.
Just to clarify, our website is connected with the rail operator's ticketing system. Hence, the ticket prices shown on our website are the same fares provided by the rail operators, based on availability at the time of booking. The difference you noticed usually comes from our booking fee, which is a small service fee per booking made on our website. This helps us maintain a seamless booking experience, provide customer support, and continuously improve our platform.
The good part is that this fee is charged only once per booking, no matter how many journeys you include under the same booking - so it’s often more efficient when booking multiple routes together.
We also appreciate your point about comparing prices. That’s always a good approach, and we’re happy to hear you would consider using Rail Europe again for multi-route travel.
If helpful, you can find more details about our booking fee here: https://help.raileurope.com/article/41690-raileurope-booking-fee
Thanks again for your thoughtful feedback and for choosing Rail Europe for your journey.
Only offered a limited choice of…
Only offered a limited choice of options for getting to my destination. Brussels-Luxembourg followed by Luxembourg-Bullay was not mentioned.
25 June 2026
Reply from Rail Europe
Hello James,
Thank you for your feedback.
We’re sorry that you didn’t see the full set of travel options for your journey. In some cases, especially with regional connections like Brussels–Luxembourg and Luxembourg–Bullay, certain combinations may not always appear as a single suggested itinerary depending on availability and how routes are distributed between operators.
As an authorised distributor of European rail tickets, our website displays the options available through the rail operators’ ticketing systems. Because of this, some combinations may not always be shown as one through-journey.
You can still absolutely travel this way by booking the legs separately, and our platform typically highlights the most direct or commonly available routes first.
We appreciate you flagging this, as it helps us improve how we present travel options.
Efficient in some ways, but very deficient in others
Overall the system is good and readily navigable. The major issue with the site is it ridiculously short "time-out" period prior to cancelling your bookings. If you are seaching for times in a multi-city trip, you cannot book unless you have determined all the times and trains and classes of service in advance.
Also, there is woefully inadequate description of the differences between fares, and train companies. This is needed for anyone who is not an Italian
27 June 2026
Reply from Rail Europe
Hello Bruce,
Thank you for your detailed feedback and for taking the time to share your experience.
We’re glad to hear you found the system easy to navigate overall, and we’re sorry for the frustration caused by the time-out during booking. The holding time for a booking (how long a trip stays in your cart) is set by the rail operators themselves, so it can vary depending on the rail operator and route. As we work directly with these operators, we’re required to follow their rules and time limits.
We understand how this can be challenging when planning multi-city trips. A helpful approach is to complete the trip research first, and then proceed with booking once your itinerary is ready, to avoid any expiry during the process.
We also appreciate your feedback regarding fare and operator descriptions. This is very helpful and will be shared with our internal team for review and improvement.
Thanks again for your insights - they genuinely help us improve the experience for all travellers.
Simple and efficient.
27 June 2026
Reply from Rail Europe
Hello Bruce,
Thank you for your kind words. We're delighted to hear you found the booking process simple and efficient.
We appreciate your feedback and hope you enjoy your travels.
Reply from Rail Europe
Hello Michael,
Thank you for your feedback. We're glad you found the website easy to navigate and were happy with the value of your booking.
We appreciate you choosing Rail Europe and wish you a great trip.
So easy to use the Rail Europe app
26 June 2026
Reply from Rail Europe
Hello Carolyn,
Thank you for your kind feedback. We're so pleased to hear you found the Rail Europe app easy to use.
We appreciate you taking the time to share your experience and hope you have a wonderful journey.
Wrong platform, no AC
One of my transfers was 6 minutes long and it gave me the wrong platform, by the time I got to the right one I'd missed the train and had a 2 hour wait for the next one. That one had 3 of 4 bathrooms out of service and no AC.
26 June 2026
Reply from Rail Europe
Hello Joe,
Thank you for sharing your experience, and we’re sorry to hear about the difficulties during your journey.
The transfer time, platform information, and onboard details shown on your ticket are provided directly by the rail operator. We don’t manage or change this information ourselves - we simply pass on the data we receive from them.
Similarly, onboard conditions such as air conditioning and restroom availability are handled by the train operator team and can vary during the journey.
As an authorised distributor of European rail tickets, we help customers with booking their train trips online and providing related after-sales support, but the actual travel operations are managed by the rail operators.
We appreciate you taking the time to share this, and we’re sorry the journey didn’t go as smoothly as expected.
Reply from Rail Europe
Hello Donna,
Thank you for your feedback. We're glad you found it easy to book and that the range of train times helped you plan your journey.
We appreciate you choosing Rail Europe.
Easy to gather information and purchase…
Easy to gather information and purchase tickets.
26 June 2026
Reply from Rail Europe
Hello Kevin,
Thank you for your feedback. We're happy to hear it was easy to find the information you needed and purchase your tickets.
We appreciate you sharing your experience and wish you a great trip.
Please refund small change
Mr. Sheikh is completely not understanding that I simply replaced a ticket station and he will not refund my $153. We upgraded to deluxe as good customers for you as well. I also noted that I had cancer and could not walk to the other station. You guys are heartless if you cannot reimburse this tiny little change with excellent reason to do so. -Jared Rein
26 June 2026
Reply from Rail Europe
Hello Jared,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the situation and the difficulties you’ve been facing.
Our team member, Mr. Sheikh, reviewed your request carefully and responded with empathy and clarity based on the fare conditions of your booking. Your tickets were booked under a Super Economy fare, which is set by the railway operator (Trenitalia) and is strictly non-refundable and non-changeable. Because of this, we’re unable to process a refund for the main ticket fare, even in exceptional circumstances, as we must follow the railway’s rules.
We completely understand that your situation, including your medical condition and the last-minute change in arrangements, has made this experience especially difficult. While we genuinely wish we could offer more flexibility, fare rules are applied consistently by the railway and cannot be overridden on our side.
We also want to assure you that your concern was taken seriously and handled with care by our support team. Any available refund in your case was only related to the unused seat reservation portion, as per the fare structure.
Note that we're the authorised train tickets distributor for European Rail operators, and we have to abide by the conditions set by them. We always do our best to help all our customers, but within the limitations set by the rail operators. Hope this helps clarify things
We’re sorry this wasn’t the outcome you were hoping for, and we appreciate you sharing your feedback with us.
Very easy to use
Very easy to use - I had never used Rail Europe before - it was recommended to me, and I will definitely be using again.
26 June 2026
Reply from Rail Europe
Hello Graham,
Thank you for your wonderful feedback. We're especially pleased to hear your first experience with Rail Europe was such a positive one.
We truly appreciate the recommendation and look forward to helping you plan many more journeys in the future.
High marks for convenience
High marks for convenience! Ease of use is good...had some difficulty with seating and being able to change seating. I am travelling with a large party (8) so seating is important.
26 June 2026
Reply from Rail Europe
Hello James,
Thank you for your feedback - we’re glad to hear you found the booking process convenient and easy to use, especially for your group trip.
Regarding seating on Eurostar, customers can select seat preferences during booking, but seats are then assigned automatically by the system based on availability and the preference chosen. This is the standard process set by the rail operator, so specific seat selection isn’t available for Eurostar bookings.
If the assigned seats don’t work well for your group, you can check with the onboard staff on the day of travel to see if a seat change or swap is possible, depending on availability. Our Customer Support team can also help you look into any seat change options before departure.
To reach out to our support team, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate your understanding and hope you have a great journey from Amsterdam to Paris.
Excellent! Very clear website - easy to book trains
Excellent! Your website service is very clear and easy to navigate. I appreciate the way you lay out all the information in such an accessible way. My journey involves three separate tickets, across three countries, and it is very reassuring to have all the relevant details explained with such clarity. Thank you.
26 June 2026
Reply from Rail Europe
Hello Ann,
Thank you for your thoughtful feedback. We're delighted to hear you found the website clear and easy to navigate, especially while planning a journey across multiple countries.
It's great to know the information provided gave you confidence in planning your trip. We truly appreciate your kind words and wish you a fantastic journey.
Reply from Rail Europe
Hello Dennis,
Thank you for your feedback.
We’re sorry to hear that you found the experience a bit complicated. If you’re open to it, we’d really appreciate knowing more about what felt unclear or difficult for you - it helps us improve the experience for everyone.
You can also reach out to our Customer Support team anytime if you’d like help with your booking or have any questions.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thanks again for sharing your thoughts.
Booking with Rail Europe is always easy…
Booking with Rail Europe is always easy and efficient. The website is clear and easy to use.
26 June 2026
Reply from Rail Europe
Hello Elizabeth,
Thank you for your continued support. We're so pleased to hear you consistently find Rail Europe easy and efficient to use.
We truly appreciate your feedback and look forward to helping you with many more journeys.
Reply from Rail Europe
Hello Robin,
Thank you for your kind feedback. We’re glad to hear the website was easy to use and that our responses were prompt.
We appreciate you taking the time to share this.
Great customer service
Great customer service. Sent an email quickly to explain how I go about fixing a double booking.
25 June 2026
Reply from Rail Europe
Hello David,
Thank you for your feedback. We’re glad our team could quickly help you sort out the double booking.
We appreciate you choosing Rail Europe.
SCAM SCAM SCAM
You pay insurance for free cancellation and then they charge you 20% cancellation fee plus another service fee!!! There is no costumer service they just forward you in a chat or!! Scam scam scam
25 June 2026
Reply from Rail Europe
Hello Martha,
Thank you for sharing your feedback. We're sorry to hear that the cancellation process was frustrating.
After reviewing your booking, we can see that your ticket's standard fare conditions allowed a refund with a 20% cancellation fee, which is the refund processed through our website.
The Cancel For Any Reason (CFAR) Protection works differently. It is an independent rail trip protection service, and cancellations under this protection cannot be processed through the Rail Europe website. Instead, a claim must be submitted directly to the CFAR provider, who reviews and handles claims according to their own terms and conditions.
The steps for submitting a CFAR claim, along with our dedicated guide explaining how the protection works, are included in the booking confirmation email sent after purchase. We understand this may not have been clear at the time, and we appreciate your feedback as it helps highlight where we can improve communication.
Trip protection guide, direct link:
https://help.raileurope.com/article/43750-rail-europe-trip-protection
We hope this explanation is helpful for any future bookings where you choose to add CFAR Protection.
If you have any questions or doubts on the trip protection, please do not hesitate to reach out to our customer support team. To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Excellent site to book train travel
Excellent site to book train travel. Very easy to navigate and make comparisons. Very quick and I was able to make my selection and payment simply. Would definitely recommend to anyone wanting train travels through Europe.
26 June 2026
Reply from Rail Europe
Hello Penelope,
Thank you for your lovely feedback. We’re happy to hear you found the website easy to navigate and that booking your journey across Europe was smooth and simple.
We appreciate your recommendation.
Reply from Rail Europe
Hello Edwina,
Thank you for your kind feedback. We’re glad to hear you found good value and that the booking experience worked well for your direct train journey.
We appreciate you taking the time to share your experience and hope to see you again for your future trips.
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