I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality o... See more
I received the Radius connect 4 for my dad as he live alone and is very independent. He also was having a few falls and was only informing the family the next day.on one occasion it was more serious s... See more
Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so frie... See more
Company details
- Safety Equipment Supplier
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Written by the company
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contact info
3 Redburn Square , BT18 9HZ, Holywood, United Kingdom
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4.8
Excellent
679 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Personal Alarm
I was setting this up on behalf of my Mum and received the wrong alarm. My Mum hadn’t returned home from rehab at this stage so it wasn’t the end of the world but if she had have been, she’d have been left with no alarm for a few days. It was registered to someone else. This was quickly resolved however I was told the wrong one would be collected by DPD within a few days and that still hasn’t happened over a week ago. This meant another phone call to radius. The phone lines to Radius do not always have a clear connection for some reason. Everyone was lovely that I spoke too but not the best experience
22 March 2025
Reply from Radius CONNECT24
Hi Heather,
Thank you for taking the time to leave a review, and please accept our sincere apologies for the initial mix-up with the alarm. We completely understand how important it is for everything to be ready, especially when setting things up for a loved one returning home.
Please rest assured that we are putting new systems in place to prevent this kind of error from happening again in the future.
We’re really glad we were able to resolve the issue quickly, and we appreciate your patience throughout.
We’ve also taken note of your feedback regarding the phone line quality and will look into this to ensure it doesn’t impact others trying to reach us. We’re pleased to hear our team treated you kindly, but we’re sorry your experience wasn’t as smooth as it should have been from the start.
If there’s anything else we can do to support you or your mum going forward, please don’t hesitate to reach out.
Warm regards,
Radius Connect 24 Team
Patient in Hospital
Sorry we have not been able to review your product because we have not been able to use it . The patient has been in hospital a few days after we started to use it and he is now going to rehab which means he will not be at home to use it.?
21 February 2025
When I had difficulty setting up the…
When I had difficulty setting up the system technical team so supportive and as I am lacking in this department they explained all so simply
6 February 2025
I inadvertently set of the alarm and…
I inadvertently set of the alarm and all 3 contacts were contacted.
8 March 2025
Quick response
Quick response and understanding that Mum was testing the system. Its reassurance to the rest of the family that she can contact help so quickly if ever needed.
25 March 2025
Excellent communication with very…
Excellent communication with very friendly and helpful staff. Very impressed with the people and the product.
27 February 2025
Best customer service
Best customer service. Polite, patient, professional advisor. Quick serbice abd dispatch of goods.
24 February 2025
This is a great service which gives…
This is a great service which gives peace of mind to the families of vulnerable older people. The kit is very easy to set up and is up and going in minutes. My mother has accidentally hit the button a few times and there's someone calling back instantly. This is very reassuring. Great service, very happy with it
18 February 2025
It was prompt and the service was…
It was prompt and the service was explained clearly.
24 January 2025
Alarm unit easy to instal and test
18 January 2025
The whole process was very easy.
The whole process was very easy.
Ordering was straightforward, delivery was top notch and setting the system up was simple.
I can relax knowing my mum now has this in case she falls and she feels safe having it as well.
28 February 2025
Great service from very nice employees
Great service from very nice employees. Excellent.
4 December 2024
A Gentleman
A Gentleman, if I remember correctly, called Harry, who was most courteous, friendly, warm , kind and very helpful.
Most efficient and professional
Thankyou
David Jeffrey MBE
13 February 2025
Easy to set up
Easy to set up.
Great to have option of wearing alarm as a pendant or on wrist.
16 February 2025
From a very happy customer
I would highly recommend radius connect24 they are very helpful from the first phone call right though to the test call on the machine everything is so easy and straightforward and no hidden costs
15 February 2025
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