I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality o... See more
I received the Radius connect 4 for my dad as he live alone and is very independent. He also was having a few falls and was only informing the family the next day.on one occasion it was more serious s... See more
Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so frie... See more
Company details
- Safety Equipment Supplier
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Written by the company
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contact info
3 Redburn Square , BT18 9HZ, Holywood, United Kingdom
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4.8
Excellent
679 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady I spoke to was lovely and…
The lady I spoke to was lovely and answered all my questions. She advised me of the process and the cost etc and made everything straightforward.
8 July 2025
Staff very helpful
Staff very helpful. Watch alarm gives great peace of mind. Very easy to use
12 June 2025
Excellent Service from Radius
This was an extremely easy process when purchasing the watch monitor for my mother. I had looked at numerous companies, but in the end decided to go with Radius as they were a local NI company which I felt was important should my mother ever need to have the support of the team in the event of a fall or accident. It was a simple order online, and then good email support from David in the team, providing me timely advise as to when I would receive the watch. Item was dispatched the day after ordering, fully loaded with all our personal email and phone numbers (for 4 people), and received with 3 days of ordering. The verification process on receipt was also extremely easy. Gives both my mum and ourselves peace of mind that she has the support 24/7 if she needs it.
24 June 2025
Immediate answer and assustance
19 May 2025
Ease of set up
9 June 2025
Peace of mind
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality of fitbit or galaxy smartwatches. Offers security for wearer and family but smartwatch is missed.
16 April 2025
Nice watch, poor courier.
Please use Royal Mail tracked delivery for something as important as this. The Courier simply threw the package over the garden gate where it lay in the grass until spotted. No attempt to deliver to the door.
20 May 2025
Reply from Radius CONNECT24
Hi Mr Lyttle,
Thank you for your feedback, and we're very sorry to hear about the poor delivery experience. This is certainly not the level of service we expect from our courier partners. We will be passing your comments on to the DPD local depot to ensure they handle future deliveries with greater care.
That said, we’re pleased to hear that you like the watch. We can see it’s connected—please could you press the button on the watch to test its functionality? If you have any issues or further questions, don’t hesitate to get in touch. We're here to help and ensure you're fully satisfied.
Best regards,
Roma @Radius Connect24
That there's always someone on the other end to help you get the help you nee
Right from the very start when I enquired about purchasing this item I was told exactly what to do to obtain the bleeper, what the payments would be and how to use it. I ordered one and it arrived within 2/3 days of ordering. I am extremely happy with it and it gives peace of mind and if anything happens to me I just have to press the button, which I wear round my neck, and I'm in touch with someone who can help me, especially if you live on your own like I do.you
15 May 2025
Would Recommend…
Arrived quickly with comprehensive instructions to set up. With help from younger generation swapped necklace for wrist strap. Easy to wear and speaker loud enough to hear in most locations of our home.
19 April 2025
Seamless set up and installation
29 April 2025
Ordered item on 6/5/25 with 2 to 3 day…
Ordered item on 6/5/25 with 2 to 3 day delivery. Not only no delivery or updates as to progress of delivery when I contacted radius connector to confirm order was with courier they were unable to verify
4 May 2025
Reply from Radius CONNECT24
Dear Mr Mitchell,
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.
We're sorry that you did not receive tracking information as expected. Once your order was dispatched, you should have received both an email from DPD and a text message with delivery details. We understand how frustrating it can be to wait without updates, and we truly regret the confusion this caused.
We can confirm that your order was dispatched on Friday and successfully delivered on Monday morning, 12/05/2025 at 10:33:49. We apologise for the delay and any uncertainty it created.
Please ensure your system is plugged in and run a test call to confirm everything is working as it should. If you have any questions or need further assistance, don’t hesitate to reach out — we’re here to help.
Kind regards,
Roma @ Radius Connect 24
Unit arrived as planned
Unit arrived as planned. Easy self installation with prompts from the unit. Great response from Julie-Ann when I did first test. All very reassuring. So glad I have got this installed.
7 May 2025
Unprompted review
Felt very reassured first time I…
Felt very reassured first time I accidentally used it and it was answered straight away
8 April 2025
Very good service and vey helpful
9 April 2025
Easy to use app to apply for my item
Easy to use app to apply for my item. Great communication by email.
16 April 2025
I would love to give it more stars but…
I would love to give it more stars but it has nt arrived yet, ordered in tues morning, now sunday and still no sign , but i m sure it ll be worth the wait
8 April 2025
Reply from Radius CONNECT24
Hi Patrick,
Thank you for taking the time to leave us a review. We're really sorry to hear your order hasn’t arrived yet — that’s certainly not the experience we aim to provide.
We’re grateful for your patience and kind words, and we’re confident that once it arrives, you’ll love it.
Please let us now if you have any questions or we can be of any help.
Thanks again for your understanding, and we hope you will love your Mobile Wristwatch.
Warm regards,
Radius Connect 24
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