Quintain Living Reviews 

1,009
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, supportive, and helpful, often going above and beyond to assist residents. The service is frequently highlighted as efficient and quick to resolve issues, making living experiences smooth and stress-free. Reviewers also appreciate the well-maintained buildings, excellent facilities, and the convenient, safe locations. However, some customers also noted a decline in treatment and communication during the moving-out process. A few other people also felt that communication was poor, describing experiences with dismissive replies and a lack of professionalism.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, highlighting the team's commitment, professionalism, and... See more

Location

Customers had positive experiences with location, describing it as amazing, convenient, and safe. Reviewers... See more

Facilities

Reviewers highlight positive aspects of facilities, with many praising the modern design, excellent... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's promptness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are been living in QUINTAIN living, Ferrum 2 from almost 4 years. The whole team is too supportive and helpful. The maintianence team is always on their toes for queries and response. They always m... See more

Company replied

Rated 5 out of 5 stars

What an amazing service these team have in Ferrum especially a big thanks for the maintenance team for being available 24/7 and taking care of the people living in the flat You can always conta... See more

Company replied

Rated 5 out of 5 stars

Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstair... See more

Company replied

Rated 5 out of 5 stars

Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day... See more

Company replied


Company details

  1. Apartment Building

Written by the company

Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,009)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great place to stay

We had an excellent stay at this apartment over the weekend.
The location is truly 5-star — incredibly convenient, safe, and perfect for exploring Wembley. The apartment itself was spotless, beautifully presented, and had absolutely everything we needed as a family of three.

From the fully equipped kitchen to the comfortable living space and thoughtful touches throughout, it made our stay feel effortless and relaxing. It’s clear that a lot of care goes into maintaining this property to a very high standard.

We wouldn’t hesitate to stay again and highly recommend it to anyone looking for quality accommodation in a fantastic location.

21 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi D Patel,

Thank you for leaving a review! We really appreciate the positive feedback about your stay at Ferrum and we hope to welcome you back once again in the future.

Kind regards

Faysal - Resident Manager

Rated 1 out of 5 stars

Strangers smoking week in staircase

Paying 2.5k for an 1 bedroom apartment only to be stuck in a house that smells like weed daily every winter.
Random people who don’t live here gather on the staircase and smoke weed. I have to keep calling security who will eventually come leisurely to escort the strangers out.

23 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello P G,

Thank you for your review. We’re sorry to hear about your experience.

We have security on site and an injunction in place that allows us to take action and prosecute individuals who are not authorised to be in the building. Please be assured that we take this matter very seriously and are committed to addressing it.

If you’d like to discuss this in further detail, please email residents@quintainliving.com, FAO Manager.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

The front desk team are always fast to…

The front desk team are always fast to assist with any issues regarding parking. Thank you team!

22 November 2025
Unprompted review
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Reply from Quintain Living

Hi Robert,

Thank you so much for your great feedback! We are happy to hear that you found the help and support needed!

If there is anything we can ever help with, do not hesitate to get in touch.

Kindest regards,
Karolina - Resident Manager

Rated 5 out of 5 stars

Mattress exchange

Mannie and Mani were very helpful and kind when changing our mattresses. They did an excellent job and were quick and efficient.

21 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Muqadas,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Mannie & Mani.

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Manie+manis come cocky to fixing my…

Manie+manis come cockle to fixing my tape and the done good job I have been levelling with the company for 5 years I always revive delay response this is the first time after 5 years to receive a cockle response from the company I wish this will stay like this! I ben 5 years pay for service that I’m not able to use it because of the bad service.

21 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Sherry,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Mannie & Mani.

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Mani and Matt

Mani and Matt from the maintenance team have helped with many of the issues in the apartment. They are here to help resolve and fix the issues in most suitable manner. Very professional and reliable.

20 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Dipa,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Mani & Mani.

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

The job was done quickly by both Mannie…

The job was done quickly by both Mannie and Mani and they were polite.

20 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Milind,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Mannie & Mani.

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Just a quick feedback and a thank you.

Just a quick feedback and a thank you.
Overall, really enjoyed my time living in Ferrum.
The building has great facilities, the location is ideal, and my flat was comfortable. The team were always quick to help if I needed anything, which made living here a really good experience.
Special thanks to Maintenance Team, Mani, Karol, Andrea and Joanna who whenever we encounter has always been a pleasure and quick, practical solutions.
I’d definitely recommend Ferrum to anyone looking for a place in Wembley Park.
Special thanks to Maintenance Team.

19 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Alis,

Thank you for leaving a review! We really appreciate the feedback and kind words about your overall experience and the Maintenance team. I will be sure to pass this onto them all.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

it’s genuinely been a wonderful…

it’s genuinely been a wonderful experience. The building and apartments are beautifully designed, well maintained, and truly feel like home.

While communication with the Resident Team can occasionally be a little challenging — which is understandable given the size and structure of the company — the overall living experience has been fantastic.

The real stars of Ferrum are the Maintenance Team. Ferrum Maintenance Team
Liana, Emma, Joanna, Mani, Karol and Andrea. They are consistently professional, approachable, and incredibly dependable. You’ll see them around the building every day, always working diligently and ready to assist with anything that needs attention. Their presence and responsiveness really set Ferrum apart.

20 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Harshita,

Thank you for leaving a review! We really appreciate the feedback and kind words about the entire Maintenance team, they truly are amazing and I will be sure to pass this onto them all.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

Matt and Mani

Matt and Mani!

"Great job by Moni and Mat! They're very professional, responsive, and did a fantastic job. Highly recommend!"
Great maintenance team!

19 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Amit,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Mani, Matt and the maintenance team

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Thank you team

I’d like to give a huge shoutout and heartfelt thanks to the amazing maintenance team in my building. Especially Lucian, who has been absolutely incredible — always responsive, solution-oriented, and ready to help no matter the time of day or night. His dedication truly goes above and beyond.

Also, a big thank you to Andrea, Johanna, Karol, Emma, and Mani — they’re always kind, professional, and super efficient. Every time there’s been an issue, they’ve handled it quickly and made sure everything was perfect.

Thanks to this wonderful team, our building feels like a real home — comfortable, well-maintained, and cared for. You’re all absolute stars, and we’re so grateful for everything you do! 🌟👏🏻

18 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Ozgur,

Thank you for leaving a review! We really appreciate the feedback and kind words about Lucian and the entire Maintenance team. I will be sure to pass this onto them all.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

Mani and Toni were friendly

Mani and Toni were friendly, efficient, and identified a non reported issue and are currently working on fixing it, great experience.

18 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Ryan,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Mani & Tony. So happy to hear it was a good experience for you.

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Mani and tony were amazing and have…

Mani and tony were amazing and have done a amazing job and were very quick in fixing the stuff in the apartment.

18 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Alhussein,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Mani & Tony.

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Very perfect repairing experience

Very perfect repairing experience. Thank you so much for Mani, he’s very kind and helpful.

17 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Jill,

Thank you so much for leaving such a wonderful review.

We will be sure to pass on your kind words to Mani.

Hope you have an amazing day.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Great Maintenance Team

I had a issue with my flat and Mani from maintenance team sorted it out professionally and quickly. He’s been respectful and helpful to me every time I met him.

17 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Pourya,

Hope you are well and thank you so much for leaving a review!

Mani is definitely an asset to the team and we will be sure to pass on your kind words.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Recently needed some help with broken…

Recently needed some help with broken shelves and Mannie U and was fantastic. They fixed the shelves swiftly and without hassle. Brilliant service and would 10/10 recommend!

16 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Ayushi,

Thank you so much for leaving a review.

So glad to hear to were able to get this resolved as quick as we did. Will be sure to pass on your kind words to Mannie.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Love the building

Love the building. Close to Wembley stadium and plenty of shops for convenience

13 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Dan,

Thank you for your lovely review! We are happy to hear that you like our building and facilities.

Best regards,
Karolina

Rated 5 out of 5 stars

Nice flats fun Events

Nice flats. Events team putting on more events. Halloween event was fun. Great setup lots of drinks food. Friendly staff. Could increase number of residents to events space can accommodate more.

1 November 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Conor,

Thank you for your lovely review! We’re so glad you enjoyed the Halloween event and our team’s efforts. We appreciate your feedback about event capacity and will keep it in mind for future events.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Massive shoutout to Jonathan

Massive shoutout to Jonathan - he always goes above and beyond for me and all residents! Thank you!

31 October 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Callum,

Thank you so much for the wonderful feedback! We’ll be sure to pass your kind words on to Jonathan.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Incredible Service - Patricia of Canada Gardens

Absolutely incredible service from Patricia - she really did go above and beyond to ensure our move in was as smooth as possible!

25 October 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Morgan,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Patricia.

If there is ever anything we can to do to help you settle in, please feel free to reach out to the us.

Kind regards

Greg - Resident Manager

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