Uncle Reviews 626

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often describing them as going above and beyond to create a welcoming and comfortable environment. People appreciate the excellent service, with many highlighting the efficiency and effectiveness of the team in addressing queries and maintenance issues promptly. The facilities are frequently mentioned as modern, clean, and well-maintained, contributing to a positive living experience. Reviewers also value the convenient and desirable locations of the properties. However, some people were dissatisfied with certain aspects, such as occasional issues with amenities like lifts or hot water outages. A few customers also noted that the level of support seemed to decrease after moving in, with some experiencing delays in maintenance requests. Additionally, some reviewers expressed concerns about noise levels in specific locations and the surrounding area's lack of amenities or safety.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being kind,... See more

Location

Users describe positive interactions with location. Many customers praise the convenient and excellent... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Facilities

Reviewers mention positive feedback about facilities. Customers are impressed with the modern, clean... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Just to say a very special thank you to one of the service team staff called Ben. Who does his upmost to support the residents at Uncle. Have called on him several times whilst super busy he was alway... See more

Rated 5 out of 5 stars

Hey I'm writing to shout out Ahad and Harry. Both guys were very helpful in setting up my tenancy and making sure that everything got sorted especially in meeting all the deliverables of the contra... See more

Rated 5 out of 5 stars

(Colindale) Great place to live. The staff here are incredible. Amazing residential setup, no toxic paint, great facility, residents are generally v well behaved. It's not problem-free but when there... See more

Rated 5 out of 5 stars

London can be daunting but Uncle Elephant and Castle made it easy to feel home and comfortable. Great reception and staff (Farid Adlani and Paul with their manager Gabriela) always welcoming you, maki... See more


Company details

  1. Real Estate Agency
  2. Furnished Apartment Building

Information provided by various external sources

The rental market is broken. Renters get a bad deal and there’s little trust between participants – everyone suspecting each other of self-interest and misinformation. Uncle is here to fix it, offering a name you can trust, genuinely good quality homes and managed buildings with on-site managers. Consistent, professional and straight-dealing, Uncle is the solution for a market that’s characterised by misrepresentation and shoddy practices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

626 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Uncle Wembley team is amazing

The team at Wembley Uncle was absolutely amazing. Everyone is super kind, friendly and they truly try to make your life easier. I’ve spent an amazing 2 years in my flat! Special thanks to Nicole who was an absolute star ⭐️
The new gym is honestly great, just wished people were a bit bore well behaved.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Application process was quick and efficient!

Not physically moved in yet so can’t comment on that, but the whole viewing and application process with Liv and the team couldn’t have gone more smoothly!! From our initial viewing less than one week ago at Leeds UNCLE Whitehall block B, to finishing all reference checks and paying the deposit. We could have moved in today if we wanted to which means all in all, it took only 6 days from viewing to receiving the keys!!
The apartment itself looks great and all the shared spaces and amenities look even better!! We viewed a few of these built for renters apartment blocks in and around Leeds and although this one is the most expensive, we feel that it is worth it because it is simply the best!

Thanks Liv, and the rest of the team!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Mark has been the most helpful person…

Mark has been the most helpful person in uncle southall he has gone above and beyond my expectations to solve all my problems .

He is head of maintenance dept.but looks after all the maintenance not only that he even helps with other things.

Highly recommended him for anyone who is struggling here or need guidance when you move in.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Just to say a very special thank you to…

Just to say a very special thank you to one of the service team staff called Ben. Who does his upmost to support the residents at Uncle. Have called on him several times whilst super busy he was always makes time to sort fix and support us with anything from maintenance to urgent enquires in the apartment or building, what an absolute legend!! Thanks Ben

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Uncle is lovely

Uncle is lovely. The building puts on events every month and management are quick to respond to any issues although they aren’t always able to resolve them despite (flat did not come with the furniture we were told it would have and they were unwilling to resolve this as they didn’t have the space to store the furniture the flat currently had). The management team are however very good at keeping everyone updated when there’s any maintenance happening.

Paul the concierge is great and has consistently been incredibly helpful. He is what makes the building worth living in.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Had a fantastic experience. Matteo has been superb and answered every question I’ve had quickly. Great team and great accommodation.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Mellisa

Very impressed with the building and facilities.

Was very impressed with Mellisas professionalism knowledge of the building and confidence in her role.

Her viewings stood out far above the other 3 BTRs we visited today

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Johnny Snell is great

Johnny Snell is really great, every time he sorts the issue out thoroughly and keeps in contact to make sure the issue doesn’t happen again. Absolutely asset to anyone who he helps out.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Johnny Snell

Johnny Snell was assigned to come fix my door which wasn’t closing properly. He was incredibly amenable, fixing the problem very quickly. Would strongly recommend he is added as a full time member of the maintenance team.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick response for the maintenance team


I informed the office about the door and lightbulb problems, and Johnny Snell was assigned to come to my apartment for the repairs, he is very polite and fixed all the issues in a time manner

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Stellar Staff Service - Rimsha Shabbir

I would like to call out specifically the stellar services and support provided to me by Ms Rimsha Shabbir who has been helping me with preparation processes, checks and documentation prior to my move in date. On moving date, I arrived late since I had to relocate from Manchester with a van full of all my belongings. Rimsha supported me throughout the journey responding to and supporting with my queries promptly via email and calls. Most importantly, she stayed on overtime at work for an hour just to pass me the keys to my rental flat, so that I wouldn’t be stranded.

Highly commend the excellent service and support of the staff I've met so far!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

A sharing of an experience.

I’ve been living in the Elephant & Castle area for two years, but just moved into this place recently. Still getting used to it, though. A few days ago, my package got delivered to the wrong floor, I thought it would be a very troublesome matter, but who would have thought that Farid gave me a lot of help. He was very patient and helped me search in every corner and floor until the package was found. I highly recommend Farid and Paul. They are both very approachable and greet and smile at the neighbors every day. I recommend this apartment.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

If you're looking to rent

If you're looking to rent, look no further than Uncle Acton! Makes renting a dream, everything is so straight forward & having a team in-house to help with any queries is just so fab. I love having a parcel safe place next to the concierge so that you never miss a package, which is SO handy.

There's an in house gym!! Unreal!! The co-working space is so incredible to have, especially as someone who works from home.

And last but by no means least, the team at Uncle Acton make the whole environment feel like home, Dan, Dilip & Savannah are my daily dose of community & cheerfulness :)

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I have been living at UNCLE for almost…

I have been living at UNCLE for almost two years now. I moved in after I needed to find a place within a few weeks and had no idea what to expect, but it has more than exceeded my expectations.

UNCLE Stockwell is in a great location not far from the station, walking distance from Clapham, Brixton and the Power Station. The gym and common areas are great and there are several social events every year to get to know other residents. I have made genuine friends since living here.

Most of all the staff and everyone working here is so helpful and kind - it truly makes a difference being able to stop off for a quick chat on my way somewhere or as I get home from work. Would highly recommend UNCLE to anyone looking for a place in London!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

As I am getting ready to move in..

As I am getting ready for my Uncle.Leads experience I have been touched by the level of warmth, competency and patience by all team members involved.. The reception team is always super inviting but the Lettings Tm is on another level.. their patience with me was beyond extraordinary.. I also just love the place.. I'm hoping.to be very happy there 🤞

27 September 2025
Unprompted review

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