Ran into trouble getting a parcel delivered to a collection point and then also accessing the collection point after successful delivery. Danny and his colleague Tarek went completely above and bey... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cameron, was very determined and patient with us. Answered all our questions with speed, great detail and was an absolute legend for sorting out the little bumps in the road to procuring a new frank... See more
Company replied
Quadient has provided our business' franking machine for a number of years and we have been pleased with their service. Alyssa, our Accounts Executive has always been very helpful and a pleasure to de... See more
Company replied
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... See more
Company replied
Company details
- Business to Business Service
- e-Commerce Service
- Office Equipment Rental
- Shipping and Mailing Service
- Shipping Equipment Industry
About Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contact info
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, United Kingdom
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer Service Excellence
Due to locked account, contacted customer services who efficiently sorted the issue. Many thanks
1 September 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Having to chase up
This is the second review I have done in the space of two weeks, had to contact Quadient again to chase missing money that was meant to be transferred onto the new franking machine. Luckily I spoke to Samantha again and she resolved my issue promptly but, again shouldn't have to waste time chasing money already owed and have messages saying the franking machine will be locked in one day.
26 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for bringing this to our attention.
We will investigate this issue internally to ensure this does not happen again.
Kind Regards
Customer Care Team
Excellent support
Excellent support - query answered within a couple of days and I even managed to speak to a human!
20 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
My problem was resolved in a quick and…
My problem was resolved in a quick and efficient manner
21 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Helpful and professional advice
Khalid was very knowledge and quick in sorting out the issue we had. He extended his help with an unrelated matter, which assisted me greatly.
Khalid provided a great customer service .
20 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
my issue was resolved within minutes
15 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
very helpful
the operative I spoke to was very helpful and guided me through the steps I needed.
12 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
they got the franking machine working
12 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
The lady done exactly what she said…
The lady done exactly what she said she was going to do
4 August 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your feedback
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
She sorted my problem out in seconds
She sorted my problem out in seconds. Thank you so much
28 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
good customer service
quadient called back today, have arranged call back tomorrow good service
25 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience, as it’s always our goal to provide the best possible service.
As we discussed, it seems that this issue may be related to your Wifi dongle.
As recommend please consult with your IT team to address this matter. In the meantime, we’re here to assist in any way we can and will follow up with you tomorrow as promised to check on your progress.
Kind regards
Customer Care Team
my patience was needed
It took 1 hour and 10 minutes for someone to answer the phone.
I have just changed to a new PC and need to transfer bulk mailer to the new machine. I need an updated Key to complete the transfer.
I was told it would be e-mailed through, but I only received an e-mail saying my issue was resolved when it hasn't been.
Thanks
Rob
25 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to speak with us and for sharing your feedback.
We truly value all feedback as it helps us identify areas for improvement and enhance the service we provide.
We sincerely apologise for the longer-than-usual hold times you experienced.
Please know that we are currently handling higher-than-normal call volumes and are working diligently to assist every customer as quickly as possible.
As discussed, your support ticket remains open and is actively being worked on by our dedicated team.
If you have any further questions or concerns, please don't hesitate to reach out.
Kind regards,
Customer Care Team
I telephoned on the Tuesday regarding…
I telephoned on the Tuesday regarding my problem and waited nearly one hour for someone to answer the phone and it was 4.30 and there was no one there. I have came in this morning and same thing, waiting for someone to answer the phone nearly an hour,which is not good when you have other things to do.
24 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
** Edited 24.07.25**
Thank you for taking the time to talk to us this afternoon, it's great to hear that your issues were resolved this morning.
I have passed your feedback onto the relevant team.
Kind regards
Customer Care Team
Thank you for your recent review.
We are currently looking into your account and someone will be in touch with you shortly.
Kind regards
Customer Care Team
Excellent Helpdesk
The person on the help line was very helpful and the problem was resolved successfully.
18 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Engineer called to install 7 franking…
Engineer called to install 7 franking machines round 7 different branches. He called before each visit so we were aware and introduced himself. He installed the device and then demonstrated it for the staff. Very professional.
17 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Very patient and helpful
17 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Quick and accurate help given
Quick response. Great customer service and problem solved quickly.
10 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Clear instructions and help
Minor technical issue with on-line portal quickly rectified by Millie.
8 July 2025
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
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