Purelywhitedeluxe Reviews 

Product doesn’t work and their return policy is a joke…please try something else

This merchant added an item to my cart that I did not want. When the package arrived, I chose to not open it, so that I could more easily return it. However, their website states that all discounted items are "final sale only," and (of course) the product I didn't want was "discounted," so isn't eligible for a refund. I will AVOID anything related to this company.

They will not accept returns or exchanges if purchased on sale which I didn't see anywhere to buy that it isn't on sale (in my book that's deceptive)& after I purchased I saw it had aspartame & I will not use ANYTHING with that so I threw 5 bottles of product along with over $100 in the trash - bad policies - bad product - bad company

This business Purelywhite is a fraudulent business. Do not order from them. The customer service is non existent for any requests to cancel orders or subscriptions. It’s a scam!!!

I realized within seconds that the ad I read about this product was sponsored. I emailed the company within 5 minutes to request the sale be voided. I received an email two days later that said it was a sale item and could not be returned. There is no way that the order had even been processed when I sent the initial email. Poor customer service is the hallmark of a troubled business.

If I could I would rate it less than zero. They are deceptive and product is fraudulent. First, it doesnt work. Used it over a week and nothing. Second, I wanted to return but they refused. They say all sales are final plus I bought at a discount. However, it many places on the website it says you can return if not completely satisfied after trying it. Then they turn around and says you can only return unopened product. They lie and then cheat you. Other reviews I have read and people rave about it, I am sure they were paid to say that.

Wish I had looked at reviews before spending $30+ on a small jar of whitening powder. I couldn't get it to stay on my toothbrush with the small opening. I poured some into the lid but wasted a lot in doing so. The packaging is not good. I emailed customer service asking how to best use the product but received no response. When I was just looking at the product, I received no less than 3 emails reminding me to buy bc they ‘sell out fast’. DO NOT BUY THIS. There are lots of good whitening products on the market. This is a big waste of $ with no customer service after purchase.

I ordered a whitening kit. Advertisement for the toothpaste stated no hydrogen peroxide to which I am sensitive. It also did not give an ingredient list and it has Poly Propylene Glycol to which I am highly allergic. I tried to return, they refused the return.....it is unopened. Very unethical as full disclosure did not show in the sale information

This was a great experience and best product that I would recommend on other people. I would still order more in the future have my partner use this brand as well. Love the Teeth Brightening Powder!

BE CAREFUL - Ordered May 14 (3 wks ago), but still had NOT received, even after I contacted them through their Website 2X, now,...and...just sent a separate email. I'm afraid this might be a really slick-looking, but a FRAUDULENT Website !

I love this product so much. The item arrived on time and packaged well. I'll definitely be buying again.

Order one item, they send you two, and charge you $78.00 then you contact them by email, they tell you sorry, no refunds due to a flash sale. BS.

They charged a lot for delivery though some flaky service that delivered 2 miles from my home. That was fine, when after a week the powder did NOTHING I tried emailing the contact email to request refund. email bounced, website was flagged by Avast. PayPal IMMEDIATELY refunded my money. I really should have looked carefully at the fake Consumer Reports claims....duh.

The product amount and packaging comes with no instructions. I had a violent heart burn reaction after first use. (Never have heartburn)
In exploring return policy:
-12 days from order to return from “order” date.
-“Money back guarantee” requires numerous emails, photos, shipping,etc.
-success rate looks low judging from other customers.
-BEST SOLUTION-DON’T BUY IN THE FIRST PLACE: RIPOOFF!!

I ordered purely white on May 23 2026 was to receive on 5/27/26 on checking with tracking number it stated the delivery company UniUni stated something was wrong with my address no apartment number/ there’s no apartment number no delivery company ever had any issues. They stated it went back to the warehouse. So did the chat back and forth they are looking into it. Email the company need my refund back they kept saying Unfortunately can’t refund due this is a flash sale- advised no you said not satisfied you will get your refund within 30days and I pasted the logo with the message and advise is this ethical are you scammers working together with the delivery company. So today received a message through there chat trying to resend package. Emailed purely white deluxe again and my email came back saying failure no company email address by that name, did it again and it came back saying same thing . So beware. This is a scam. Never received any product or my money back.

terrible product - no information available as to use, process, expected results. DO NOT WASTE YOUR $$$

The delivery was seamless and customer service was very helpful. The product itself is already amazing. I will definitely order again! Thank youuu :)

My friend introduced me to the Purely White Whitening Powder, and after just 3 uses, my friends already noticed the difference. At first, I didn’t believe them, but when I visited my dentist, she was amazed as well.

Wonderful product!

I love this company because they always lend an ear to their employees and always make sure they are taken care of.