Purelywhitedeluxe Reviews 

508
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, most reviewers were let down by their experience overall. Many consumers frequently experienced unexpected extra items automatically added to their shopping carts and struggled to receive any meaningful responses from customer support representatives. Buyers also faced extremely restrictive return policies and encountered quite significant difficulties when trying to secure financial refunds for items purchased during promotional sales events. Some people were satisfied with the results, mentioning that the items delivered truly great cosmetic benefits and successfully brightened their teeth over time. A few other reviewers also noted a completely smooth delivery process alongside friendly interactions with support staff members.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about its effectiveness and quality.... See more

Order

Consumers express frustration regarding their order experiences, frequently reporting unexpected charges and... See more

Refund

People report negative experiences with refund policies, expressing widespread dissatisfaction and... See more

Return policy

Customers had negative experiences with return policy, consistently reporting that they were refused refunds... See more

Customer service

Customers consistently note negative experiences with customer service, reporting widespread frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The web site is scam. Paid, didn't get any shipment, no refund. Contacted support, first response was "you should be refunded soon!" after 1,5 months contacted again -> response "no-refund" and... See more

Rated 1 out of 5 stars

Horrible company. Do not order from them. The website is a scam. If you order one thing, you look at your order and other things are added and charged. I tried to cancel within minutes and was told no... See more

Rated 1 out of 5 stars

This company is a total ripoff! They advertise a-total satisfaction, no questions asked full refund policy but they will not honor it. Once you try to make a return they tell you the product must be... See more

Rated 1 out of 5 stars

First and foremost the company website clearly states a money back guarantee. However, when reaching out to them, they claim that during their flash sale, they don't guarantee anything. That isn't... See more


1.7

Bad

TrustScore 1.5 out of 5

508 reviews

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No history of asking for reviews

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1.7

All reviews

(508)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

No human, unsuthorized shipments w no refunds. You would need the geek squad

Well. I never ordered it. I am 70 and have dentures and 100 percent disabled. Technology has done a great job hacking my phone many times. I think i finally figured out how to delete all pay info. I have disputed w cr card. I have not even opened package and when i checked return policy... Well.. i was not born in computer age. You have to jump thru hoops to return and as it is unopened, post office told me to write refused and they wiuld take. They sent me a note that i bought it on a flash sale so not returnable. 29.99 is not a sale. That is there normal price. Gets worse if you had decided to actually tried to use product. They want a picture if your teeth before and after . No one would think to take a before photo... But you have to return in 12 days and no tooth whitener wirks in 12 days. An hour kater, i look at my ohone and it says another one is arriving today. I filed report w BBB and i hope they shut them down. This is now extortion of elderly. So this morning i went into their actual page and what do i see? Anither one is sitting in cart. I removed it but this is 100 percent scam!

21 May 2026
Unprompted review
Rated 1 out of 5 stars

This company is a total ripoff

This company is a total ripoff! They advertise a-total satisfaction, no questions asked full refund policy but they will not honor it. Once you try to make a return they tell you the product must be returned within 12 days and unused in the original packaging. To make matters worse, they told me they have a no returns accepted policy because I bought the product during a sale. Totally unbelievable. Finally there is an ad stating they were the number one pick by Consumer Reports which is completely false. The products is terrible, by the way.

24 May 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE WITHOUT READING THEIR…

DO NOT PURCHASE WITHOUT READING THEIR REFUND POLICY AND T&C’s. “THE MONEY BACK GUARANTEE “, but it is TRULY not. Very much a con, you have to physically show them proof you used the product, how much product you used to date; before and after pictures, along with pictures of the product used. They guarantee after a full jar used, which is a one month supply, your teeth will be two shades lighter. However, BEWARE YOU ONLY HAVE 12 DAYS FROM THE DAY YOUR ORDER IS MADE TO REQUEST A REFUND. Therefore, it is impossible to get a refund!

24 May 2026
Unprompted review
Rated 1 out of 5 stars

Please don't waste your money

Please don't waste your money. I bought it because it had a 30-day review and I wrote to get the address to return it within 2 weeks and they refuse to refund it because they said it was non-refundable. I used a whole bottle of it and it does not do anything

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam, there is no 30-day money back guarantee

Product arrives in a jar you must open to use. Then when wanting to return product due to ineffectiveness, the "product must be in original packaging and unused'' pls see copy and pasted from their returns/exchanges section.

All returns must be made within 12 days of the order date.
Money-Back Guarantee

We have absolute confidence in providing the best oral care products in the world. That's why we have our 100% Money- Back Guarantee.

We guarantee that your teeth will improve by a minimum of 2 shades whiter after full completion of our Teeth Whitening Kit applications.

In the unlikely event that you find this is not the case with your PurelyWHITE DELUXE experience please see below.

To qualify for our money-back guarantee simply follow the instructions below:

Take a photo of your teeth before using our Teeth Whitening Kit, including an unused opened kit and shade guide photo.
Take a photo of your teeth after completion of The Kit, along with a photo of the used product and shade guide up against teeth.
Email our customer experience team (contactatpurelywhitedeluxe.com) with the instructions listed above
Your application will be processed within 2 days of submission
Please remember to submit your application within 12 days of receiving the product/s and that the photos have valid date and time stamps.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

I followed the instructions completely…

I followed the instructions completely and had a picture both before and just after their Purely White Deluxe Teeth Whitening Kit.
There was very little change. Not worth the cost. I had purchased two kits and asked to return the unopened kit and was told all sales final.
Poor customer service. My suggestion is save your money, this is not worth the hype.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

My mouth was sore for two weeks

My mouth was sore for two weeks. I couldn't eat, brush, floss or use the water pik without severe pain. The glands under my chin were swollen and very painful for a week. Dangerous product! And they wouldn't refund my money!

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam and thieves will not refund my money like they promised.

Just look at all the reviews not a one of them had anything good to say who do you believe purely white Deluxe or all of they reviews customers they stole from. They stole.$85.58 from me buy two bottles get one free and they won’t give you a refund and they say you have a 30 day return. and I didn’t buy anything on sale. I noticed they changed their prices a lot. I have seen three bottles for like different prices all the time just look at the pay that they’re making they are making a lot of money so they buy real very cheap and sell them to us for a high price. Tell you you’ll get a 30 day refund and that never happens they are getting quite rich. Something needs to be done to stop them. Definitely scam. I sent them two emails called them four times and now anytime I call them. They say mailbox is full.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

This site and the product is AWFUL!

This site and the product is AWFUL!! The product is useless and does not do anything to whiten teeth. Any reviews that are positive are certainly FAKE! Do not buy from this company and forget about ever getting a refund. I am reporting them to BBB.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

I don't know how their product works…

I don't know how their product works since I never got it - they use an incompetent carrier, Jitsu, for delivery - I told them I never received the pkg & there was no proper POD photo, only the outside of my apt building door - but they refused to send a replacement or give me a refund - very poor customer service!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 1x PurelywhiteDeluxe powder …

I ordered 1x PurelywhiteDeluxe powder and never received the product. Same message from shipping company, UniUni , delivery was unsuccessful, returning product to wherehouse , contact us for address verification….I have contacted them over 10 times in last 60 days with nothing new, same message everytime.also the same problem with PurelywhiteDeluxe.com customer support. No phone numbers for customer support! When i finally said (x2) … ok just refund my money, i got the same message .. final sale no refunds ..
I agree with all the other reviewers and am also filing a complaint to the BBB

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. Asked for refund within 5 minutes of ordering (after seeing product for $10 less at their shop on Amazon and bad reviews there) and they said they can’t refund during a “flash” sale. It’s always a “flash” sale which they use to never offer refunds to dissatisfied customers. Which indicates they will not/cannot stand behind their product. Product did not ship for another 24 hours but due to bogus “flash” sale and order is immediately sent to “fulfillment” they would not cancel and offer refund. RUN away, don’t purchase from this company.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I saw the positive review in the NYT so…

I saw the positive review in the NYT so I thought I'd try it I ordered online and then they automatically charged me for a second product. When I contacted them for a refund they refused because I ordered during a flash sale, but I didn't order the product.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered one Purely White Deluxe and…

I ordered one Purely White Deluxe and received four. There is now a $102.19
charge on my Mastercard. This is definitely a scam. After reading all reviews I do not understand how you manage to keep doing this to people.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not shop with this company

Do not shop with this company. They delivered my product to the wrong address and told me that being it was listed as delivered by their shipping company that I have to contact the shipping company to resolve the problem. Now I am out $38.
It is purely white responsibility to satisfy their customers, not for me to do the work on a purchase.
I recommend you do not shop with this company. They are not responsible and they will keep your money.
The worst shopping experience I ever had.

8 May 2026
Unprompted review

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