I’m on holiday in Denmark and just needed a temporary membership so I popped into the Ballerup centre. I’m from England so don’t speak much Danish Bertram the Puregym worker was excellent and talked m... See more
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See what reviewers are saying
There are no belts if you want to heavy squat, trainers looks like milkshakes. And I am in high debt because the PureGym has a jew method of taking your money, they take you 2 months of money after ca... See more
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Super expensive membership for literally zero service. They took 50kr for changing my membership to another and then 50 extra kr for changing my main gym, which that has to be already counted on chang... See more
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Think twice before you sign up. On the 21st of May I cancelled my membership. I went through the whole cancellation process and thought I was done. In June they charged me again, according to their po... See more
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Company details
About PureGym Danmark
Written by the company
TræningsinspirationPersonlig træning
Holdtræning
Bliv medlem
Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
Danmarks største fitnesskæde
Vores mission er at gøre befolkningen sundere, og det ligger dybt i vores DNA, at der skal være plads til alle. Derfor kan du i PureGym hver dag træne i et center i nærheden af, hvor du bor, arbejder eller opholder dig.Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
- Fitnesskæden med flest centre i Danmark
- Et stort og varieret holdudbud med fx Stram Op, Yoga, Bike, Cirkeltræning, Jam, Step og Boksning
- Adgang til Bodytracker, der måler vægt, BMI, muskelmasse og fedtprocent
- Fri adgang til vores fitness app, hvor du blandt andet kan lave dit eget træningsprogram, booke hold og deltage i challenges
- Mulighed for køb af vand, energidrikke og proteinberigede produkter i alle centre
- Mulighed for personlig træning
- PureGym tilbyder flere typer medlemskaber, både med og uden hold og med adgang til dit lokale center eller til flere centre i landet
- Mulighed for at købe ALL-IN, hvor du hver dag kan trække et produkt i automaten og frit vælge imellem proteinbarer og -drikke, energi- eller sportsdrikke samt kolde kildevand. Produkterne er fra FNCTNL, og hver måned har vi et gæsteprodukt.
Contact info
Denmark
- puregym.dk
3.1
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great gym
If you need to train and not be bothered, is the right place for you. New equipment and very chill atmosphere.
6 August 2024
Unprompted review
Reply from PureGym Danmark
Hi Sarah!
Thank you for your feedback😄
We believe Fitness is for everyone and you are welcome in the gym no matter if you want to be unbothered or a part of a fitness community🌞
Have a great day!
Best regards,
Nina / PureGym
Saya amat suka membuat latihan di pure gym odense c
I am very happy to train and do exercises at pure gym odense c, comfortable place, good ventilation and spacious place everything is enough.. I like it.
5 August 2024
Unprompted review
Reply from PureGym Danmark
Hi👋
We are so pleased to hear that you enjoy working out in our gym!
It is our goal to be able to offer great workout facilities for everyone🤩
Have a great day!
Best regards,
Nina / PureGym
Excellent gym with new equipment
This center has new equipment and some new facilities for workouts which is excellent. The staff is friendly and helpful and the people are motivating and nice to work out with. Clean and spacious. Very happy
1 August 2024
Unprompted review
Reply from PureGym Danmark
Hi Jeevan,
Thanks for your review.
Thank you so much for all the kind words!
It is important to feel welcome and motivated in our centers! 😊
Best regards
Oliver / PureGym
All the best...
30 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Dario,
Thank you for your review! I am so happy to hear that you enjoy our centers - That means a lot to us🙌
Have a nice day!
Best regards,
Frederikke / PureGym
Reply from PureGym Danmark
Hi Isiah
Thank you for your feedback.
We are sorry to hear, that you didn't have a great time at our gym.
We would love for you to elaborate your visit in an e-mail to us at medlemsservice@puregym.dk.
Then we can give the feedback to the gym, and do better next time💪
Have a great day.
Best regards,
Nina / PureGym
It was great and fun experience because…
It was great and fun experience because gym is equipped with all new equipment. You can choose different kind of exercise . Staff is willing to help if you have questions and most of all the area is neat and clean - kudos to puregym holte branch 🫶👌
1 June 2024
Unprompted review
Reply from PureGym Danmark
Hi Clyre
Thank you for your feedback!
We are pleased to hear that you enjoyed your visit at our gym in Holte!🌞
Great staff, clean facilities, and nice equipment are so important to ensure a great fitness environment.
Have a great day!
Best regards,
Nina / PureGym
Very predatory rules
Very predatory rules, trying to take as much money from you. I would never use this gym if I had any alternative close to me
22 July 2024
Unprompted review
Reply from PureGym Danmark
Hi there👋
I'm sorry to read about your experience with us!
We would like for you to elaborate on this, by writing us an e-mail on trustpilot@puregym.dk.
Then we can take the feedback into consideration.
Have a great day!
Best regards,
Nina / PureGym
Review from Romania 🇷🇴
Hi there,
My name is Denis and I’m from Romania, I love doing my workouts in this gym🫶🏻.
16 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Jackus
Thank you for your review⭐
So great to hear that you're happy with the gym and loves to workout with us🙌 We can't wait to see you again!
Have a nice day
Best regards
Amalie / PureGym
The tap water has been closed almost …
The tap water has been closed almost for a month in ishøj gym.there is no clean water in the gym, water is the most basic requirement in the gym. There is no water for drinking, we bring water from home then we can train otherwise we have to drink toilet water. That’s really bad . Pure gym . Time to look for other gym!!
14 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Du Malik
I'm really sorry to read that you haven't had a pleasant experience in Ishøj.
I've been in contact with the gym manager in Ishøj, and the gym hasn't had any problems with its water, and does indeed have clean tap wapter to drink during your workout - perhaps there's been a misunderstanding.
If you have any questions, please do not hesitate to contact the staff at the gym or contact Member Service through our website.
Have a great day
All the best,
Lucas / PureGym
Just a bad experience all over
Worst gym and customer service I have tried.
10 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Elisavet,
I am very sorry to read that you had a bad experience with our service. We certainly don't want that. You are very welcome to send me a detailed email to trustpilot@puregym.dk, then I would like to look into your case.
Have a great day.
Best regards,
Liv / PureGym
Heat Yoga med super professionel og…
Heat Yoga med super professionel og nærværende instruktør.
Mange yoga-hold på holdplanen.
9 July 2024
Unprompted review
Reply from PureGym Danmark
Hej Pia,
Hvor er det dejligt at læse, at du nyder at gå til Heat Yoga hos os og at du er glad for din instruktør 😊
Du må have en dejlig dag og god sommer.
De bedste hilsner,
Liv / PureGym
This gym is too expensive for what it…
This gym is too expensive for what it has to offer. The platform recently has rebranded, but it still seems like it's very much out of date in their tech (the app, website). On top, the gym equipment is lacking in my area (Vestamager) for paying 350dkk a month. Had to cancel.
27 June 2024
Unprompted review
Reply from PureGym Danmark
Hej Ako
Thank you for your feedback!
I'm sorry to hear, that you don't think, that our facilitites matches our prices.
Our variable pricing makes it possible to adjust the price in the specifik gym, to match the facilities, but also the performance and amount of members in the gym.
The gym at Asger Jorns Allé is very small with a lot of members, and therefore that price is quite high.
I hope, that you will give our gyms another try🤞
Have a great weekend!
Best regards,
Nina / PureGym
Impossible to unsubscribe, still charging money multiple month later
Another scam company making it deliberately imporssible to stop a subscription. Their employee told us that the subscription is successfully cancelled back in March, yet bills still keep coming. We even had to cancel Betallingservice ourselves yet they're still harassing us.
Update: Their "contact" email doesn't work - emails are returning with an error.
Update 2: They’ve contacted us and claiming that we didn’t cancel subscription and they’re demanding more payments. Their underpaid employee screwed up and they’re unwilling to admit it. Pathetic company.
24 June 2024
Unprompted review
Reply from PureGym Danmark
Hi Bogdan
Thank you for your inquiry.
We would like to help you with this, as it seems to be a misunderstanding.
Please contact us on medlemsservice@puregym.dk - the e-mail should work. If not, please use our chat or formular.
Here we can figure out the issue with the e-mail adress also, as it should work just fine🌞
Have a great day!
Best regards,
Nina / PureGym
God stemning og gode hold
God stemning og gode hold
Pure Gym stålen i Herlev
24 June 2024
Unprompted review
Reply from PureGym Danmark
Hej Katja,
Tusind tak for denne flotte anmeldelse.
Det er skønt, at du er tilfreds med Stålen i Herlev! Personalet arbejder rigtig hårdt på at skabe de bedste rammer i centeret, så det bliver et rart sted at være, så det er skønt at læse, at du er tilfreds! 😊
Rigtig dejlig dag til dig!
De bedste hilsner,
Frederikke / PureGym
Meget Motiverende Trænings Center.
Meget motiverende center at komme i. God atmosfære og høj standard på service. Der er god energi i lokalerne, hvilket er ekstra motiverende i ens egen træning. :)
11 June 2024
Unprompted review
Reply from PureGym Danmark
Hejsa👋
Mange tak for de fem stjerner! Dem sætter vi stor pris på⭐
Hvor er det skønt at høre, at energien i dit center er god!
Vi elsker at danne rammerne om gode træningsfællesskaber, som giver smil på læben😉
Ha' en skøn dag!
De bedste hilsner,
Nina / PureGym
Godt og rent center.
Det er et godt rent og trygt center til morgen træning.
7 June 2024
Unprompted review
Reply from PureGym Danmark
Hej Jens
Tusind tak for de rosende ord!
Det er skønt, at du er tilfreds med centeret! Personalet arbejder rigtig hårdt på at skabe de bedste rammer for træningen, så det er skønt at læse, at du er tilfreds! 😊
Du må have en dejlig weekend
De bedste hilsner,
Frederikke / PureGym
Dirty
Dirty, bad maintained. Occupied equipment, leftovers of watermelon next to entrance on the floor. I canceled my membership. Not recommended at all.
9 May 2024
Unprompted review
Reply from PureGym Danmark
Hi Przemyslaw
Thank you for your review.
I'm so sorry to hear about your experience in the gym. We would like to look further into this, if you would kindly contact us with more information on this email: trustpilot@puregym.dk
I wish you a great day
Best regards
Amalie / PureGym
Negative experience with the PureGym (Søborg Hovedgade 27)
Hello everyone. My name is Yuliia and I do not recommend Pure Gym to those who do not speak Danish well. My review is about the PureGym on the Søborg Hovedgade 27.
During my membership, I have not received any invoices at all, neither to my email nor text message and no one has called me. When I asked a question at the reception, I was told: “You are fine and everything is paid” (during 3 months), and when I decided to come to the class in a couple of weeks after, my entry card was no longer valid. The girl at the reception desk could not explain to me clearly my further actions and called for help. The guy (her colleague) said that I could call the phone number on the PureGym website and he would also enter information about my situation into the system and they would call me. No one contacted me after that.
Long story short, instead of paying for 3 months, I paid for 7 or even more monthes. The best solution is to pay, otherwise your case will be taken to court.
29 February 2024
Unprompted review
Reply from PureGym Danmark
Hi!
I'm sorry to hear about the situation regarding your membership.
We would like for you to contact us at trustpilot@puregym.dk. Then we can look into this situation and figure out a reasonable solution.
Thank you!
Have a great day!
Best regards,
Nina / PureGym
Reply from PureGym Danmark
Hi Hadi👋
I'm sorry to hear, that you are not happy with our gyms.
We would like to hear, what specifically doesn't live up to your expectations.
Please contact us on our e-mail: medlemsservice@puregym.
Have a great day!
Best regards,
Nina / PureGym
Simone is the best class instructor
Simone is the best class instructor for Functional Training, I tried. Always great training and vibe!
30 May 2024
Unprompted review
Reply from PureGym Danmark
Hi Miriama,
Thank you for the review
It is fantastic to hear that you have some awesome classes with Simone! I know that she works hard to create a good experience - So this review means a lot! 😊
Have a great weekend!
Best regards,
Frederikke / PureGym
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