Pure Communication Group Reviews 

200
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, making interactions pleasant and productive. Many highlight the exceptional customer service, noting that representatives are knowledgeable, attentive, and dedicated to finding the best solutions for individual needs. People appreciate the seamless process of switching providers and securing deals, often finding better value for money than direct network offers. However, some customers also noted issues with the service after signing contracts, experiencing a lack of clarity and unresolved problems. A few other people also felt that the company's management of network changes could lead to disruptions and that prices were not always as initially quoted.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and helpfulness of the... See more

Customer service

Users describe positive interactions with customer service, highlighting professional and helpful staff who... See more

Value for money

Reviewers consistently express satisfaction with the value for money, often highlighting that they received... See more

Price

Consumers find price to be positive, with many reviewers reporting significantly lower costs and better value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more

Rated 5 out of 5 stars

Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , not... See more

Rated 5 out of 5 stars

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more

Rated 5 out of 5 stars

By chance a phone call from Taylor at PCG became the perfect solution I required. My phone is my life in self employment and after years of unsatisfactory service and reception I needed a change. Tayl... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(200)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam made everything so simple

Sam made everything so simple! From transferring our numbers over to finding us a better package. The whole process was smooth.

Well done Sam Deans

Emma- Brightsmile

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Was looking to upgrade my phone, spoke to Josh who was extremely helpful with finding me a really good deal. He made the process quick & easy with no problems at all. Highly recommend pure communication group.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Pure communication have been very…

Pure communication have been very helpful from the moment they got in touch with ourselves and sorted out a really great deal on our phones. When they emailed the contract etc they were simple and straightforward to do and return.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Surperb service and lead time

Pure communication have been absolutely superb with both their level of service and the lead time for phones. Lee and his team are always so helpful and efficient with what they do. Highly recommend.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Taylor was amazing

Taylor from Pure Communication Group was amazing! I had 8 months left on my contract and thought I’d be stuck paying a higher rate, but Taylor went above and beyond to help me get out early and find a much better deal. Really pleased with the service and support

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Steve - Baxter Plumbing & Heating

Excellent service for new business customer!
I’d been looking for a new business phone contract for a while, then I come across Lee and Pure online, I was a bit hesitant at first but after speaking to Lee several times on the phone/on email I felt so at ease with it all, not only did Lee spend a lot of time recommending different tariffs, he also took the time to to find me the right handset. One thing that really impressed me was the monthly cost, it was much better value than what the networks offered direct and to top it off Pure then covered my 5 month early termination fee from my existing provider (was literally paid into my account within an hour or so) very happy customer!!!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Chance phone call

By chance a phone call from Taylor at PCG became the perfect solution I required. My phone is my life in self employment and after years of unsatisfactory service and reception I needed a change. Taylor gave me excellent advice on changing contracts and saw through all very smooth procedure of changing over. All the way through Taylor understood what I wanted and needed and at times when I was a tad grumpy with him, he guided through. Apologies Taylor but thanks PCG. Very pleased with the service you have given me.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Query on my account

I had a phone call with Sacha today about a query on my account, I was thoroughly pleased with how she dealt with it. Very informative and ever so friendly.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

After continuously paying so much for our mobile packages, I was so pleased to come across pure communication! Amazing experience from start to finish.

Lee was so helpful in finding us the best package! Thanks again! (Aqua Platinum)

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Jim - regal decorating

Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , nothing is ever to much trouble for him and the rest of the customer service team are just as reliable.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great help

Wow just wow, all I can say is what a bloke Mr Lee Flynn is!! He has gone above and beyond to source me a amazing deal for my company, he’s like a breath of fresh air, always communicating with me when there’s updates and always helping out no matter how small the situation and creating a great bond, All round great service!!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Taylor at pure communication group has…

Taylor at pure communication group has been fantastic. They made switching network from three to Vodafone quick and stress free, solving the signal issue I had been experiencing. Clear communication, great support and everything was handled smoothly - highly recommend!

10 April 2025
Unprompted review

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