Pure Communication Group Reviews 

201
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and efficiency, with many highlighting specific team members for going above and beyond to provide excellent support. People appreciate the clear communication and professional approach from the customer service team. Consumers frequently mention the seamless and quick process of switching providers or setting up new contracts. They often find the deals offered to be excellent value, providing significantly better prices than other major networks, and reviewers appreciate the stress-free experience and the time saved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and helpfulness of the... See more

Customer service

Users describe positive interactions with customer service, highlighting professional and helpful staff who... See more

Value for money

Reviewers consistently express satisfaction with the value for money, often highlighting that they received... See more

Price

Consumers find price to be positive, with many reviewers reporting significantly lower costs and better value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more

Rated 5 out of 5 stars

Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , not... See more

Rated 5 out of 5 stars

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more

Rated 5 out of 5 stars

By chance a phone call from Taylor at PCG became the perfect solution I required. My phone is my life in self employment and after years of unsatisfactory service and reception I needed a change. Tayl... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(201)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth easy experience

Smooth easy experience. I needed a new work phone spoke to Sam Deans and I had my new phone 2 days after - amazing service wouldn’t use anyone else. Sam is a credit to the company, many thanks!

16 December 2025
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Thank you for taking the time to share your feedback — we genuinely appreciate it. All comments help us reflect and improve, and we’ll be sure to pass this on to Sam and the wider team so it can be reviewed internally. We’re always grateful when people take the time to share their experience.

the PCG Team

Rated 5 out of 5 stars

I have had excellent experience dealing…

I have had excellent experience dealing with PCG. Service is fast and reliable. Would highly recommend

4 December 2025
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Thank you for taking the time to share your feedback — we genuinely appreciate it. All comments help us reflect and improve, and we’ll be sure to pass this on to Lee and the wider team so it can be reviewed internally. We’re always grateful when people take the time to share their experience.

the PCG Team

Rated 5 out of 5 stars

Amazing service

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I received a call from Sam at Pure Communcations. We discussed my needs, and all the various options available to me. He was very knowledgeable and extremely helpful. He was more interested in meeting my needs than trying to sell me an 'offer of the day' ! We agreed on the phone and package, both were cheaper than anything else I had seen. Unlimited texts, calls and data, for less than half what O2, Vodafone or Tescos offered.
If you are looking for phone or sim only contract then contact Puee and ask for Sam, you will be delighted.
Graham
Business development manager SDS

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience dealing with Sam

Have been dealing with Sam Deans from the beginning. Has been very helpful from the off for someone who is dealing with a suite of work mobile phones for the first time. Happy to walk me through everything.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

As always great Service from Sam Deans

As always great Service from Sam Deans, needed to add a few extra lines on for some new employees and asked a lot from Sam as we needed them up and running within 48 hours. Sam Delivered and as a business we are extremely happy with Pure and Sam.

Great work!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I was having a connection issues whilst…

I was having a connection issues whilst travelling abroad on business. I spoke with Jennifer Grey from the customer service team and she was able to resolve my issues within 5mins. I am so glad that i have dedicated support as without my mobile working it would have been a nightmare.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Pure Select - Mica

I needed to get some last minute handsets for my new starters in January, however I’m a bit of a dinosaur when it comes to technology. Mica was amazing and recommended suitable options for my budget. Would highly recommend !

1 December 2025
Unprompted review
Rated 5 out of 5 stars

fantastic service from Jen

fantastic service from Jen! couldn't be more helpful and quick with her responses! Recommend Pure Communication group 10/10 service.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Sam deans

Sam deans, really helped me out, very professional service no hassle, would highly recommend!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lee

I had a great experience with Pure Communication Group, thanks to Lee’s outstanding customer service. Lee was clear, helpful, and went above and beyond to make sure everything was handled smoothly and effortlessly. I truly appreciate the professionalism and support. Highly recommend!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Changing phone provider

I've just moved providers and went with pure Communication Group Ltd.. They were great from the very start.. The change over to the different network was straight forward and if i had any issues they would be there to guide me through the process.. I dealt with Josh varndell who was amazing from start to finish.. It's always a daunting experience changing over but with pure Communication Group it was great. 😊

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing! Very pleased with the service. Josh helped us through with our new sim plans. Very responsive, offered clear information and was very patient with us every time we needed him. 5 out of 5! We will definitely recommend. Thank you

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor change-over management now cut off!

Renewed phone contract and changed provider from EE to Vodafone.

After providing PAC codes, received new handsets in the post OK, but have now been cut off from EE without having new SIM.

Terrible management from Pure Communication Group to go ahead with this before checking we had the new SIM cards.

Now 24hrs since being cut off, without new SIM or E-SIM, and no-one answering from Pure Communication Group.

Not happy.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Experience with Pure communication has…been fabulous

Experience with Pure communication has been great. 5 out of 5! Highly responsive, special mention to Sam Dean who has been so helpful with any queries, really fits my business! I hated spending ages on the phone to the big suppliers, Pure communication have saved me that stress and time out of my day. Highly recommend!

19 September 2025
Unprompted review

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