Amazing customers service. As always, super polite, attentive, patient, kind. Everyone I have spoken to has been excellent. I can ring at anytime of the day, 7 days a week and they will pick up within... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are using Grafterr for about 10 months and so far it’s been a good experience. The system is super easy to use. There have been a few small glitches but the Grafterr team is always available to he... See more
Company replied
Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours ev... See more
Company replied
One of the best customer services on the market at the moment. From the tech team to sales representatives and account manager Kaz. Even though tech team sometimes struggling to understand the situat... See more
Company replied
Company details
Written by the company
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Contact info
38 W Gorgie Parks, EH14 1UT, Edinburgh, United Kingdom
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4.5
Excellent
219 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service as always thank you…
Fantastic service as always thank you very much and a special thank you to Mac🙏🏻🙏🏻🙏🏻🙏🏻
29 April 2026
Unprompted review
Quick Support
Quick Support and Resolved my query and helped in a timely manner! Thank you Sai Raj
21 April 2026
Unprompted review
Reply from Grafterr
Thank you so much for the kind words! We'll make sure Sai Raj knows his efforts are appreciated. We're always here whenever you need us.
Team Grafterr 💙
I recently had a call with Mac from…
I recently had a call with Mac from Grafterr, and I wanted to share my experience. From start to finish, the process was smooth and straightforward. Mac was professional, knowledgeable, and took the time to clearly explain everything, which made the whole experience feel easy and stress-free.
What stood out most was the level of support and responsiveness. Any questions I had were answered promptly, and I felt genuinely supported throughout. The platform itself is user-friendly and easy to navigate, which made things even better.
Overall, I’ve had a very positive experience and would definitely recommend Grafterr to others looking for a reliable and efficient service.
17 April 2026
Unprompted review
Reply from Grafterr
Thank you for the wonderful review! We're delighted to hear your experience with Mac was smooth and straightforward from start to finish.
We'll make sure he sees this, it'll mean a lot to him. Welcome to the Grafterr community, and we're here whenever you need us!
Team Grafterr 💙
I had a great experience with Mac from…
I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really helpful and professional—highly recommended!
16 April 2026
Unprompted review
Reply from Grafterr
Thank you for the great review! Mac is exactly the kind of support experience we want every customer to have, patient, thorough, and genuinely helpful.
We'll pass this on to him. Don't hesitate to reach out if you ever need anything!
Team Grafterr 💙
Had such a good experience process was…
Had such a good experience process was smooth and easy updating the menu prices etc
10 April 2026
Unprompted review
Reply from Grafterr
Thank you for the kind words! Great to hear the process was smooth and straightforward. We've worked hard to make things like menu updates as easy as possible, glad it's hitting the mark. We're here if you ever need anything!
Team Grafterr 💙
Great service
Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours everything was back to normal. He was really patient and me a technology idiot can just about use my phone! He takes me through all the procedures and I’m blessed God has sent me another superman to rescue me. I have been with Grafter for almost 8 years and it was my other superman Yesh who helped me set my tablet up. Such a reliable company that provides 24 hour service! Thank you Mac & my favourite Yesh. I haven’t forgotten you!
27 March 2026
Unprompted review
Reply from Grafterr
Eight years with us, that genuinely means everything! Thank you for such a heartfelt review. Mac and Yash are both stars and we'll make sure they see this, they absolutely deserve the recognition.
We're always here, whenever you need your next superman! 🦸
Team Grafterr 💙
Mac was super patient and attentive…
Mac was super patient and attentive even though we spent almost 2 hours on the call. And managed to resolve every issue we had. I would highly recommend this company and the support that they provide. 5 stars!
27 March 2026
Unprompted review
Reply from Grafterr
Thank you for the kind words and the 5 stars. We'll make sure he sees this. We're always here if you need us!
Team Grafterr 💙
I had a great experience working with…
I had a great experience working with Mac from Grafter support. He was professional, patient, and very clear in his communication throughout. He took the time to understand my issue properly and guided me step by step without rushing, which made the whole process smooth and stress-free.
What I really appreciated was his attention to detail and willingness to make sure everything was resolved correctly rather than giving a quick temporary fix. Mac remained calm and helpful even when dealing with multiple questions, and he made sure I was fully confident before ending the conversation.
Support like this makes a real difference when running day-to-day operations, and it shows the quality of the Grafter team. I’m genuinely satisfied with the service I received and would definitely recommend Mac for his excellent support and professionalism.
24 March 2026
Unprompted review
Reply from Grafterr
Thank you for such a detailed and thoughtful review! Mac's approach, taking the time to properly understand the issue, walking through it step by step, and making sure everything was fully resolved, is exactly the standard we hold ourselves to.
It's great to hear it made a real difference to your day-to-day operations.
Team Grafterr 💙
It's was very smooth,easy and clam
It's was very smooth and easy to sort out our problem.
I want to thank Mr. SAI RAJ who was very helpful and clam to solve our issues.
21 March 2026
Unprompted review
Reply from Grafterr
Thank you so much for the kind words, we're really glad to hear your issue was sorted smoothly and that you had a positive experience with us.
We'll make sure Sai Raj gets the recognition he deserves. It's great to know he made the process easy and stress-free for you. That's exactly the standard we hold ourselves to.
We're always here if you need anything else!
Team Grafterr 💙
Today I got some help from Mac
Today I got some help from Mac, and he totally nailed it—updated our new menu in record time and made some important changes. This system is super easy to use. Thanks a ton for your help! Super service from Mac
13 March 2026
Unprompted review
Reply from Grafterr
That's brilliant to hear, thank you for taking the time to share this!
We'll make sure Mac gets a well-deserved shoutout for this. Quick, effective support is exactly what we aim for, and it sounds like he delivered just that.
So glad the system is working well for you too. We're always here whenever you need us!
Team Grafterr 💙
Excellent System & Even Butter Service
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient.
A huge thank you to Ms. Mansi for her amazing support! She was so kind, professional, and helpful throughout the setup. It’s rare to find such a great product backed by such wonderful people. Highly recommended!
10 March 2026
Unprompted review
Reply from Grafterr
What a wonderful review, thank you so much!
We're thrilled to hear Grafterr POS is making such a difference to your daily operations. That's exactly what it's built for.
We'll be sure to pass your kind words on to Mansi, she's a fantastic part of the team and it's great to hear she made the setup experience so smooth and enjoyable for you.
We're lucky to have customers like you. Don't hesitate to reach out if you ever need anything!
Team Grafterr 💙
Reply from Grafterr
Thank you, being there when you need us is what we're here for!
Team Grafterr 💙
Would not recommend
Would not recommend. They kept hold of funds a few times claiming it was a fraud check. As an electrician taking relatively small card payments, I felt this was a bit over the top and very frustrating. They would ask for information which I would give quickly and in detail about transactions taking place, only to be told it would need reviewing which would take forever to be dealt with. The more you pestered them, the slower they did anything.
They eventually closed my account saying it was because of inactivity when I had been using it 2 months previously.
Having used companies like sumup and izettle I would recommend you avoid this company. Hard work, poor communication and not always truthful in what they are saying.
6 March 2025
Unprompted review
Reply from Grafterr
Thank you for sharing your feedback. We're sorry to hear you felt this way about your experience.
Fraud and compliance checks are a strict regulatory requirement that all payment providers must follow, these processes exist to protect both our customers and their end users, and are never carried out lightly.
We take pride in how we handle these situations and always aim to communicate clearly and move as quickly as the process allows.
We're sorry the experience didn't reflect that on this occasion. Account closures are also always based on account activity data, and we'd be happy to clarify the details if you'd like to get in touch directly at support@grafterr.com.
We wish you all the best and hope you'll give us another chance to show what Grafterr is really about.
Team Grafterr 💙
Uday Kiran gave an exceptionally…
Uday Kiran gave an exceptionally efficient service
2 February 2026
Unprompted review
Reply from Grafterr
Thank you for the kind words! We're here whenever you need us!
Team Grafterr 💙
Excellent service Thanku Grafter
29 January 2026
Unprompted review
Reply from Grafterr
Thank you for the kind words, really appreciated! We're here whenever you need us.
Team Grafterr 💙
Big Mack 11/10
Big Mack was better than our Mac and cheese and let me tell you that is 10/10 so today big Mack gets a 11/10 from me. Great communication and very helpful with easy step by step instructions. Keep smashing it
26 January 2026
Unprompted review
Reply from Grafterr
Ha, high praise, beating mac and cheese is no small achievement!
😄
Thank you for the 11/10, we'll make sure Mac sees this one. Great to hear the step by step guidance hit the spot.
We'll keep smashing it!
Team Grafterr 💙
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