Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses a... See more
I needed to cancel my account as it was not needed anymore, that was quick and painless going through the Chat / Customer Service system that they offer! They found my account and closed it out with... See more
The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge bu... See more
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I misunderstood some of the…
I misunderstood some of the instructions and customer service was very kind and considerate and all worked out well.
8 July 2026
Unprompted review
Excellent and fast service
8 July 2026
Unprompted review
Very sneaky with their prices
Very sneaky with their prices. I was shown that it was only $1 for the record I was after but apparently they snuck in a $31 charge for some package. Luckily they were very prompt to issue a refund so hopefully I actually see that in the next 3-5 days like they said.
But i think the customer service rep was Ronald and they were very polite and quick to respond
8 July 2026
Unprompted review
Reply from PublicRecords.us
Hello Tim,
If there is anything else we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.
The Support Team
Solved my issue quickly and without…
Solved my issue quickly and without hesitation.
8 July 2026
Unprompted review
Terrible service and does not make the…
Terrible service and does not make the charges very clear. I requested 1 report for a vehicle that said I would be charged 1.00 for access to it and even rejected the 7.00 fee for the pdf report. Immediately saw I was charged 31 dollars, not 1 dollar! Spoke to an agent and all they said they could do is cancel my account from my future subscription, that I never signed up for in the first place. Smh. Complete ripoff and scam to get money.
8 July 2026
Unprompted review
Reply from PublicRecords.us
Hello Kristy,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Solution provided
It was automatically clear how to cancel my account online; however, the customer service agent helped me immediately.
Aside from the aforementioned, PublicRecords served its purpose at the time to provide the solution I was seeking to achieve.
8 July 2026
Unprompted review
They said I would be charged $1
They said I would be charged $1, I have multiple screenshots showing that, but they charged me $31 and I still don’t have access to a report
8 July 2026
Unprompted review
Reply from PublicRecords.us
Hello Jodi,
If there is anything we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.
The Support Team
Thank you Sandra for your help
Thank you Sandra for your help, you are fantastic, much appreciated.
8 July 2026
Unprompted review
it was easy and fast to help
7 July 2026
Unprompted review
Fast responses and great customer…
Fast responses and great customer satisfaction
7 July 2026
Unprompted review
Super helpful
Super helpful, didn't try to upsell or anything. I wanted my account canceled, and it was done in 5 minutes.
7 July 2026
Unprompted review
Took care of the problem right away.
Took care of the problem right away.
7 July 2026
Unprompted review
I was able to receive a refund on an…
I was able to receive a refund on an unapproved transaction. My account was closed at my request. Everything handled promptly and professionally.
6 July 2026
Unprompted review
I use the service one time
I use the service one time, and I got the information that I needed. After that, I was charged six additional times, but I was actually reimbursed for them, so I’m happy with the service provided. It was actually pretty easy to take care of the issue.. I would recommend the service
7 July 2026
Unprompted review
Handled very quickly
7 July 2026
Unprompted review
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