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PublicRecords.us Reviews 

6,538
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 6,518 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's helpfulness and positive attitude. Many people appreciate the quick response times and the efficiency of the service provided. Reviewers often commend agents for their ability to resolve issues promptly and without hassle. However, some customers also noted issues with payment, specifically unexpected recurring charges or confusion about subscription models. People mentioned being charged monthly without clear prior notification or not realizing a service was an ongoing membership. Despite these billing concerns, many reviewers confirmed that customer service was effective in resolving these payment discrepancies and issuing refunds.

What people talk about most

Customer service

Customers had positive experiences with customer service, consistently praising the quick, efficient, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, politeness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Service

Consumers find service to be positive, with many reviewers describing it as quick, efficient, and helpful.... See more

Payment

Clients share ambiguous opinions on payment, with many reporting unexpected or recurring charges, even after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their c... See more

Rated 5 out of 5 stars

There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses a... See more

Rated 5 out of 5 stars

I needed to cancel my account as it was not needed anymore, that was quick and painless going through the Chat / Customer Service system that they offer! They found my account and closed it out with... See more

Rated 5 out of 5 stars

The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge bu... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,538)

6,530 reviews in the last 12 months

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Rated 1 out of 5 stars

"WARNING' this is a scam company

"WARNING' this is a scam company, I thought i was on the United States Vital Records request website just to find out after getting an alert from my bank that they were trying to draw money from my account that was not disclosed to me. It took me 24hrs tracking them down and learned from a representee that it was a private company without any official business address and was lucent to give information on their location just they are everywhere. I also learned they do not have any government contract, nor giving permission from the United States Vital Records Department which is located in Lexington Ky to do this type of business. They have been made aware of this review to inform others of their scam and shames. and their website needs to be removed. If our current government was so concerned about fraud, waste and abuse they needs to go after companies, like this not the Department of Veterans Affairs. Take this "Warning serious or you will become their next Victim. And lord knows what else they are doing with all the personal information you gave. They are probably selling your information to ever scammer on the black market.

8 July 2026
Unprompted review
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Reply from PublicRecords.us

Hello Anita,
If there is anything we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.

The Support Team

Rated 5 out of 5 stars

David in customer care was amazing

David in customer care was amazing. Before I even got my email typed out he had already pulled up my account and helped me with everything I needed! Perfect Service excellent solution! 10/10

9 July 2026
Unprompted review

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