Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses a... See more
I needed to cancel my account as it was not needed anymore, that was quick and painless going through the Chat / Customer Service system that they offer! They found my account and closed it out with... See more
The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge bu... See more
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Frank was very quick to respond to my…
Frank was very quick to respond to my concerns. Thank you, Frank!
7 July 2026
Unprompted review
I ordered one 1$ report and somehow I…
I ordered one 1$ report and somehow I got charged for a 7$ PDF. its fine because I went to your site and canceled everything. Great on the ease of cancelation not great on the sneaky orders...
7 July 2026
Unprompted review
Reply from PublicRecords.us
Hello Jamtec,
If there is anything else we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.
The Support Team
The prompt and professional reply was…
The prompt and professional reply was much appreciated. Thank you
7 July 2026
Unprompted review
Live chat canceled recurring payments quickly and…
Canceled recurring payments quickly and closed account
7 July 2026
Unprompted review
Awesome experience did everything good…
Awesome experience did everything good excellent job excellent customer service
6 July 2026
Unprompted review
Thomas was amazing
Thomas was by for the best help I could have ever asked for from a customer service representative. Thank you for your help regarding my issue.
6 July 2026
Unprompted review
Cancellation of my subscription!!!
Even though it was a chat service, I do believe that my issue (cancelling my subscription), was handled in an expedient matter.
Prayerfully it actually goes into effort and I am NOT charged the fee.
6 July 2026
Unprompted review
Easy to use and get customer service
6 July 2026
Unprompted review
Very helpful and quick.
6 July 2026
Unprompted review
Shady, deceiptful company
Literally signed me up for a monthly subscription when I clearly just needed a one time service request. I only noticed the $20 charges in addition to 9 more charges when I was checking my account.
6 July 2026
Unprompted review
Reply from PublicRecords.us
Hello James,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
My agent was very responsive
My agent was very responsive. I’m very thankful for the service shown to me.
6 July 2026
Unprompted review
Customer Service A+, Product F
Their support on the website is great - excellent Customer Service. The actual product, I felt like I got nothing, and then I was erroneously signed up for a subscription. That's when I had to use their Customer Service, which again - fast, easy, helpful.
6 July 2026
Unprompted review
Need and full refund and they provided…
Need and full refund and they provided it instantly without question or problem!
6 July 2026
Unprompted review
I got a quick response from customer…
I got a quick response from customer service (Robert) and the assist was perfect.
6 July 2026
Unprompted review
Getting the report was quick and easy
Getting the report was quick and easy. Cancellation was quick and easy through live chat! I wish I could just pay my fee for the 1 record I needed and be done with it. Otherwise, I would give 5 stars.
6 July 2026
Unprompted review
Used live chat to cancel subscription
Used live chat to cancel subscription. Was quick and easy!
6 July 2026
Unprompted review
Efficient and Quick Service
Chat request and question were very quickly responded to and information provided was helpful.
6 July 2026
Unprompted review
Timothy was able to help me get a…
Timothy was able to help me get a refund for a purchase I made as a mistake. Thanks Timothy!
6 July 2026
Unprompted review
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