Prospa Reviews 7,834

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company, often describing the staff as professional, approachable, and genuinely caring about their customers' needs. The service is consistently praised for being fast, transparent, and stress-free, with many highlighting the efficiency of the approval and funding process. Customers appreciate the quick response times and clear communication, which makes the overall user experience smooth and easy to understand. However, some customers also noted issues with customer service, mentioning that communication was unhelpful or that they experienced delays in resolving simple issues. A few other people also felt that the company lacked loyalty to long-term customers, despite years of consistent business.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the professional support... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as quick, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prospa has been an absolute game-changer for my business. The entire process — from application to funding — was fast, transparent, and stress-free. Their team took the time to understand my needs and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Prospa. Both the initial loan and the top-up process were smooth, quick, and flexible. Approval was fast, documentation was minimal, and funds were released promptly. Th... See more

Company replied

Rated 5 out of 5 stars

I had enquired about a loan for my small business, and to be honest, I didn't think I would have a chance. I enquired on the Monday and by mid-morning on Tuesday, Grace contacted me to confirm some... See more

Company replied

Rated 5 out of 5 stars

The whole process from start to finish was very quick and efficient. Once I had approval, I received great support to get setup on the app and was able to transfer money immediately.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Prospa is on a mission to make financial management simpler for small businesses like yours. Make business happen with lending products and a simple transaction account designed for what your business needs. Accessing the funds you need should be easy, so with Prospa there’s no lengthy application process and funding is possible in just hours. We get to know you so we can provide a solution that’s right for your business. Manage your Prospa Business Account and funding products anytime, anywhere it suits you via the Prospa App or Online. Apply for funding of amounts between $2000 and $500,000, with repayments that work with your cashflow. Join thousands of small businesses who’ve made business happen with the support of Australia's #1 online lender to small business.

Business loans made easy.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

Quick and effective process

Quick and effective process, offering us good rates for what we asked for.

15 May 2026
Unprompted review
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Reply from Prospa

Hi Nicole, we are so glad our process was quick and effective, offering good rates. Thank you for your feedback!

Rated 5 out of 5 stars

Prospa have expanded their product…

Prospa have expanded their product range again to embrace small to medium fixed loan time and date and amount contexts.

On this occasion, I was successful in obtaining a smallish loan of $15,000 over three years that suits my business needs precisely.

Well done Prospa.

I am a previous customer some 3 or so years ago.

14 May 2026
Unprompted review
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Reply from Prospa

Hi Bruce, we're so pleased to hear our expanded product range precisely met your business needs. Thank you for your continued trust and positive feedback!

Rated 1 out of 5 stars

No loyalty if you don’t meet the check boxes

I earn from 200-350k per year depending on client base. I am moving premises and needed a small 10k top up that would be paid off within 2 months or less. Due to late payments last couple of months (less than 24 hours though once I saw the notification) as I have had a very heavy workload and was late transferring money to that account. Even though I have borrowed from Prospa several times over the past 4 years and paid all loans out in ample time, there was no loyalty to my loyalty as a customer, simply kept getting told I didn’t meet the criteria. Refusal to even look at my bank statements to show my current earnings and capability to pay it back on time as I have with all of my other loans. I recently returned from Madrid visiting my son who plays professional football over there so don’t earn while I am away and this move notification came just over 24 hours of returning to Australia. Really disgusted in the lack of loyalty from Prospa given how much interest you would have received from me over the years. Won’t forget this. Glad to have submitted my final payment and will never be coming back after this. Plenty of other lenders out there who value loyalty and are able to provide individualised support and not based judgements on past issues you’ve had (Zoe - account manager) with providing cashflow loans. My record clearly shows I rarely have had cash flow issues!!! If ever. Thanks for being absent when I need you most!!!

13 May 2026
Unprompted review
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Reply from Prospa

Hi there, thanks for sharing your feedback.
We’re sorry to hear you’re disappointed with the outcome of your recent application. We understand how frustrating this can be, and we know it’s not always the experience our customers are hoping for.
At Prospa, every application is carefully assessed against a range of criteria, and while we aim to support as many businesses as possible, we aren’t always able to provide the outcome customers are looking for.
If you’d like to talk through your situation in more detail, please feel free to give our team a call on 1300 882 867. We’d be more than happy to discuss your circumstances and see how we can assist further.
— The Prospa Team

Rated 5 out of 5 stars

Was quick and very efficent

9 May 2026
Unprompted review
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Reply from Prospa

Hello Dean, we're happy to hear that your experience was quick and efficient. Thank you for your positive feedback; we appreciate it a lot.

Rated 5 out of 5 stars

Easy application

Easy application, minimal paperwork. Quick turn around. Excellent customer service

8 May 2026
Unprompted review
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Reply from Prospa

Hi Eric, we're happy to hear that you found the application process easy and quick. We appreciate your kind words regarding our Customer Service. Thanks!

Rated 5 out of 5 stars

Great Service…

Scott put time into understanding our business and ensuring we ended up with the result we wanted.

5 May 2026
Unprompted review
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Reply from Prospa

Hello Bob, we're happy to hear that Scott dedicated time to understand your business needs and deliver the results you wanted. Thank you for your feedback!

Rated 5 out of 5 stars

Was a very easy and prompt process

Was a very easy and prompt process, quicker then i thought.
The broker Gabriel Van Jour was amazing,

6 May 2026
Unprompted review
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Reply from Prospa

Hello Monty, we're happy to hear that you found the process easy and prompt. We appreciate your positive feedback regarding the service you received; it's great to know it exceeded your expectations.

Rated 5 out of 5 stars

The entire process was quick

The entire process was quick, easy, and completed without any delays. I’m very satisfied with the service and the professional support provided.

5 May 2026
Unprompted review
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Reply from Prospa

Thank you, Tekendra. We're happy to hear that the process was quick and easy for you. We appreciate your positive feedback regarding our professional support and service.

Rated 5 out of 5 stars

Easy application process .

Easy application process .. support is great ..very fast.

1 May 2026
Unprompted review
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Reply from Prospa

Hello Neeraj, we're happy to hear that the application process was easy and our support was fast. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

5 star service

We have been dealing with Prospa for a while now and we couldn’t be happier. The staff are second to none and extremely helpful. We always get our funds quickly and with ease. We would recommend anyone with a small business to speak with Prospa.

2 May 2026
Unprompted review
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Reply from Prospa

Hi Karen, we're happy to hear that you've had a wonderful experience with our team and services. It's great to know that we could provide your business with quick and easy funding. Thank you for recommending us!

Rated 5 out of 5 stars

Efficient

Simple, efficient and quick - application to money in bank within 24 hours

30 April 2026
Unprompted review
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Reply from Prospa

We're happy to hear that our application process was simple and efficient for you. Thank you for your positive feedback and your time.

Rated 5 out of 5 stars

Amazing polite and very professional…

Amazing polite and very professional consultant. My consultant made me free like a person instead of a number. Very satisfied and nice and quick instead of having to wait weeks and weeks.

27 April 2026
Unprompted review
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Reply from Prospa

Hello Kaenarelle, we're happy to hear that you felt valued and respected. It's great to know that our consultant provided you with prompt and efficient service. Thank you for your positive feedback.

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Prospa staff are always communicating clearly and consistently, ensuring that customers are kept informed at every stage of the process. They are approachable, responsive, and genuinely eager to support, taking the time to understand individual needs and provide tailored solutions. Their professionalism and willingness to go the extra mile make the entire experience smooth and reassuring. It’s clear they value their customers and are committed to building strong, long-term relationships based on trust and reliability.

27 April 2026
Unprompted review
Prospa logo

Reply from Prospa

Hi Abubakar, we're happy to hear that you had a positive experience with our customer service. It's great to know our team's clear communication, responsiveness, and dedication to understanding your needs made the process smooth and reassuring. We value your feedback!

Rated 5 out of 5 stars

really efficient funding process and…

really efficient funding process and customer focus service no more questions so far

27 April 2026
Unprompted review
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Reply from Prospa

Hello Hank! We're happy to hear that you found our funding process efficient and our service customer-focused. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very professional everything was…

Very professional everything was explained very well and done very quickly thank you for your help!

23 April 2026
Unprompted review
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Reply from Prospa

Hi Andrew, we're happy to hear that everything was explained well and completed quickly. Thank you for your positive feedback and for recognizing our professionalism!

Rated 5 out of 5 stars

Amazing service

The process was quick, easy and straightforward. Excellent experience!

22 April 2026
Unprompted review
Prospa logo

Reply from Prospa

Hello Robert, we're happy to hear that the process was quick and straightforward for you. Thank you for sharing your excellent experience with us!

Rated 5 out of 5 stars

Zoe and the team acted on my immediate…

Zoe and the team acted on my immediate needs with professionalism and speed

21 April 2026
Unprompted review
Prospa logo

Reply from Prospa

Hi Troy, we appreciate you taking the time to share your feedback. We're happy to hear that our team met your needs with speed and professionalism.

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