The Staff and Owners at Lumi are all very friendly helpful and well aware of small business cash flow needs and requirements over the Xmas /New Year shut down period. They are very thorough and happy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used LUMI on multiple occasions to finance our business needs. 10/10 customer service, someone is always willing to listen and help. The proccess was quick and easy. Would reccomend to any sma... See more
Gary at Lumi did an incredible job, not only getting my loan approved, but making sure I got the best deal! I can’t recommend Lumi more highly, especially if Gary is in your corner…🙌🏽
Thanks Lumi team I appreciate and experienced great loans it supper easy and safe and very quickly get money in bank less than 24 hours after start apply. Best regards Sarah 🥰🙏
Company replied
Company details
Written by the company
Lumi takes the guesswork out of small business funding. We offer small business loans and lines of credit up to $1m to support your growth. Forget lengthy application processes and sneaky, hidden fees. Lumi is shaking up small business lending to provide you with fast access to finance that’s accurate, fair, and honest. We’re all about total transparency and are setting high standards for the fintech industry worldwide. A few other reasons why you'll love Lumi: - Application outcomes within a few hours - Loans from $10,000 - $1,000,000 - Repayment periods of up to 5 years - No hidden fees or charges - No collateral needed for loans up to $300,000 - Receive funds within the same business day - Customise your loan with Rate Ease, Payment Pause and Payment Holiday - No early repayment fees
Contact info
Level 23 - 227 Elizabeth Street, 2000, Sydney, Australia
- 1300 005 864
- sales@lumi.com.au
- www.lumi.com.au
4.8
Excellent
602 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All of the staff is very good so Im…
All of the staff is very good so Im very thankfull for helping me for my financial problem more power
3 June 2026
Super fast, slick process. Fantastic!
I had a super fast, streamlined experience. If only everything in life was this easy..!
3 June 2026
The bdms and assessor were very fast in…
The bdms and assessor were very fast in providing a response, highly recommend
2 June 2026
amazing customer service and support
amazing customer service and support, assisted in getting the best deal possible.
15 May 2026
Team were awesome. See above.
The team that supported us in this task were simply the best financial organisation we have dealt with in over 26 years in Business. All of the team are professional, considerate and very clear about the process and next steps. It all just happened! Quickly! You guys are awesome and we certainly will be recommending you guys.
15 May 2026
Courteous consultant
Courteous consultant - Gary. Prompt with calling me back and keeping me updated.
Highly recommend the service.
12 May 2026
It is my first time to deal with Lumi
It is my first time to deal with Lumi. They have been very helpful with how they have answered my question. The friendly way the consultants have dealt with me.
14 May 2026
good very good
14 May 2026
It was a smooth and seamless process
It was a smooth and seamless process. Great customer service.
13 May 2026
Impressive Service from Start to Finish
Lumi delivered an exceptional level of service. Their team was knowledgeable, thorough, and consistently professional. Communication was prompt and transparent, and every interaction left me confident I was in capable hands. Lumi is a standout organisation, and I’m very happy to recommend them.
8 May 2026
“Felix is a great asset to the company
“Felix is a great asset to the company. He made my application process smooth and efficient, and the approval was quick.”
11 May 2026
Seamless process
Friendly, helpful & seamless service.
Straightforward process in a short timeframe.
7 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.