What a great company to deal with. Had a problem with my Whale Boiler with a suspected faulty non return valve. Rang them up and they fitted it next day. Also explained while i was there why the toile... See more
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See what reviewers are saying
Everything arrived on time and we'll packed. Water system all up and running again. Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a nei... See more
The advice given by Kim when I called was clear and concise. I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised. I couldn't be... See more
Very quick and efficient service from Propex. My trusty Hs2000 gas heater finally gave up after many years of reliable service, only because of water contamination on the pcb. Very pleased to find a... See more
Company details
Written by the company
For over 35 years we have manufactured and sold LPG-powered air and water heaters for recreational vehicles and marine applications. After 35 years, Propex is proud to maintain the products are still designed and manufactured in the UK. Ensuring all UK and EU safety standards are fully maintained. Technical support is readily available and includes excellent after-sales support by employees who know the products. We sell a wide array of caravan and motorhome accessories online and instore. As well as, a fully equipped workshop with two vehicle lifts to carry out heater and tank installations. Plus, Motorhome and Caravan habitation services.
Contact info
Unit B3, Platinum Jubilee Business Park, Hopclover Way, BH24 3FW, Ringwood, United Kingdom
- 0333 0110 488
- info@propexheatsource.co.uk
- propexheatsource.co.uk
4.7
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Propex Heating and Leisure Ltd
Hi Beardy,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us.
Kind Regards, Propex Heating and Leisure Ltd
Very helpful as I bought the wrong…
Very helpful as I bought the wrong loom, they told me the one I really needed, thankyou 🙂
16 January 2024
Reply from Propex Heating and Leisure Ltd
Hi Annie,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us.
Kind Regards, Propex Heating and Leisure Ltd
Fast delivery and helpful product…
Fast delivery and helpful product backup afterwards.
2 January 2024
Reply from Propex Heating and Leisure Ltd
Hi David,
Thankyou for taking the time to leave us a review. Thankyou for choosing to shop with us.
Kind Regards,
Propex Heating and Leisure Ltd
Simple ordering very fast delivery very…
Simple ordering very fast delivery very impressive
11 January 2024
Reply from Propex Heating and Leisure Ltd
Hi George,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our website and set up. Thankyou for choosing to shop with us.
Kind Regards,
Propex Heating and Leisure Ltd
Quick & easy to order from
Quick & easy to order from, was nice to have the postage cost built in to the price so the stated cost was the total cost inc. Vat etc.
29 December 2023
Reply from Propex Heating and Leisure Ltd
Hi Rob,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our website and set up. Thankyou for choosing to shop with us.
Kind Regards,
Propex Heating and Leisure Ltd
Helpful and knowledgable
Super helpful and knowledgable about their products. So far, very impressed.
10 January 2024
Reply from Propex Heating and Leisure Ltd
Hi John,
Thankyou for taking the time to leave us a review. Your kind words about our team are really appreciated and will be passed on. Let us know if we can do anything else for you.
Kind Regards,
Propex Heating and Leisure Ltd
Reply from Propex Heating and Leisure Ltd
Hi Alan,
Thankyou for taking the time to leave us a review. Your kind words about our team are really appreciated and will be passed on. Let us know if we can do anything else for you.
Kind Regards,
Propex Heating and Leisure Ltd
Stay clear of this company
Stay clear of this company, they give me price to do work then 3 days before appointment they rang up and double it.
Total crap
1 September 2023
Unprompted review
Reply from Propex Heating and Leisure Ltd
Hi Kevin.
Thankyou for taking the time to leave a review. We can only apologise that we fell short on our usual standard of excellent customer service. After looking into the email dialogue you had with our team, we can see that we misquoted the price on your initial enquiry and when contact was made to confirm your appointment the price was corrected. Our colleague apologised for the mistake and took ownership of this at the time.
We are very sorry we failed to meet your expectations. Whilst we have tried to fix the error, we have been unable to meet your expectations. We will be reviewing our internal processes to ensure we continue giving our customers the good service we are known for.
Kind Regards,
Propex Heating and Leisure Ltd
faulty 3 times, absolute fault liability
new a couple of years back, but a water leak, they missed PTFE on joint. a year later completely stopped working, sent to Ringwood, new PCB, worked for 6 months, now flashing 5 leds and states return to dealer. please Do Not Buy as works occassionally!!!
8 August 2023
Unprompted review
Reply from Propex Heating and Leisure Ltd
Hi Richard,
Thankyou for taking the time to leave a review. We can only apologise that your water heater went into another fault state, did you get in contact with us regarding the 5 flash fault at the time? If you still have the heater and experience any further issues, please feel free to get in contact for technical assistance. You can call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Absolute garbage
Absolute garbage. Work only in perfect conditions. Mines only worked a couple of times. Best way to get heat out of it is to set it on fire. I can't believe they are still on the market. Junk.
27 July 2023
Unprompted review
Reply from Propex Heating and Leisure Ltd
Hi Daniel,
Thankyou for taking the time to leave a review. We can only apologise that our heater worked intermittently. We are very sorry we failed to meet your expectations. If you still have the heater and experience any further issues, please feel free to get in contact for technical assistance. You can call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
heatsource HS 2000
I have a heatsource HS 2000 I purchased in 2013 but it has only been used for about 5 hours in ten years.I tried to use it 2 months ago and it would not work so I took it to Propex at ringwood and after a few weeks they rang me and said it needed a new circuit board and would cost about £220. It cost about £440 when purchased so in all total cost just under £700 for 5 hours use. Got to be the most expensive heating ever. Now buying a chinese diesel heater @ £129 what a ripoff company.
20 April 2023
Unprompted review
Reply from Propex Heating and Leisure Ltd
Hi John,
Thankyou for taking the time to leave a review. We can only apologise that our heater didn't perform to your expectations. With any mechanical equipment, frequent use is always the best course of action to ensure the internals do not seize overtime. We advise to run the heater through its cycle every 4-5 weeks, we apologise if you were never advised this before. We would appreciate another chance to earn your business. You can call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Bought a Heatsource HS2211 unit which…
Bought a Heatsource HS2211 unit which has never worked. Various wiring issues and fault codes. At first they answered my emails but now they just ignore me. Avoid!
7 June 2022
Unprompted review
Reply from Propex Heating and Leisure Ltd
Hi Paul,
Thankyou for taking the time to leave a review. We are sorry to hear that you have continued to experience issues with our HS2211. From our records we last saw your vehicle in Dec 2021 which addressed wiring issues from the install, this heater was thoroughly tested for several hours and displayed to you as working. We would like the opportunity to talk and investigate your feedback further if you're still experiencing faults.
Please don't hesitate to contact us on: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Highly recommended! Top notch service and a great product
Top notch service and a great product. Purchased an underslung gas tank kit. Was really impressed with build quality. Excellent fitting instructions in plain English with pictures. Next day delivery so could not ask for more. Wish all companies were the same.
11 May 2022
Unprompted review
Decent products (kinda) but zero…
Decent products (kinda) but zero customer support. They take your money then cast you onto the wind and leave you to figure everything out for yourselves. I've spent thousands on their products but never, ever, had 1 tech-support reply in almost 10 years.
4 May 2022
Unprompted review
Reply from Propex Heating and Leisure Ltd
Hi Ricky,
Thankyou for taking the time to leave a review. We can only apologise that we fell short on our usual standard of excellent customer service. Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Please call us on 0333 0110 488 or email in at for any future technical queries: info@propexheatsource.co.uk
Kind Regards,
Propex Heating and Leisure Ltd
Great service ordered parts late…
Great service ordered parts late afternoon arrived before noon the next day
6 August 2021
Unprompted review
I bought a Heatsource 2000 2 years ago…
I bought a Heatsource 2000 2 years ago and upto now no problems until 2weeks ago a simple problem with the 'heat on' led. Asked 3 times in 2 weeks to send me a part of a diagram that shows the components that control the LED so I could repair it myself.
No help at all from these people, except the usual auto reply.
Will never buy from them again. I bought a diesel air heater for £87.90 brand new from China for my boat which works great. A lot cheaper than the £495 for a Heatsource heater that I have in my caravan.
17 October 2020
Unprompted review
Best customer service so far
I ordered the wrong size of water heater for my caravan and wanted to change it. Got in touch with Propex and they agreed to do this straight away. Thanks to Sally.x
Billy, in the tech department has outstanding knowledge on the heaters and he sorted out a query I had. A real Scottish engineer. Thanks Billy.
7 June 2019
Unprompted review
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