Primrose Garten Reviews 

I placed an order early May and was told 10 day delivery. I've heard nothing and can not trace email using their parcel trace. I've emailed and get no response. I just want a refund so I can place the order with another company

How this company is still running I do not know. They happily take your money and then do not reply to emails, phonecalls, Facebook messages and worst of all they don't bother to fulfill the order.
An absolute disgrace, how is this company still trading!?

Garden Furniture Not Arrived paid…
Garden Furniture Not Arrived paid £1500!!
Like many of you, I have not received garden furniture worth £1500!!! I have tried to call and emailed but no response. I have now contacted PayPal to try and find out what is happening and refund money. Can't afford to but anything else with £1500 out my bank account!!

to follow on from my review on Primrose. I took heart as they promised a replacement solar panel for the water feature i ordered from them which fell apart after only a couple of months. this morning i received a pump which i didnt need but no panel. what is wrong with this firm.

We ordered 2 climbing Rose’s on the 14 may at the cost of £56-97 and we are still waiting we get nothing but pop up message blaming Covid and excessive demand we emailed no reply used messenger no response I have been in touch with BBC watchdog and if I don’t receive my refund in the next few day I will commence proceedings in the Small Claims court this company are absolutely useless don’t spend a penny with them better to throw your money down the drain

I made an order for a plant on the 24 th April as a gift for a friend. The order has not been delivered. The cost was £22.98.Ive emailed the company for a refund & have had an automated response but nothing else.I would never recommend this site !

Purchased swinging chair, paid for it 6 weeks ago. Sent 3 emails to chase eta. No response to any of the emails, then today received a refund through PayPal. Disgusting service, terrible communication. Would not recommend. Now I have to try and find one which will be difficult this time of year .

I placed a vegetable seed order in March and am still waiting for it! Have emailed, messaged and tried calling To request a refund but no response!!!

I have tried to contact this company on a number of occasions by email and their website to sort out an order issue. On no occasion have I had a response and I wonder if the company is still trading.
Can’t understand their attitude.

I have given one but would have given 0 if an option. Do not order from this company in my opinion they have used the covid situation to excuse bad service. They are not following the consumer rights for customers, ignoring messages not delivering the goods, after 3 months after requesting refund they sent me some of my order yesterday . The boxes contained dry soil and broken roots it was a mess . I done better with free seeds from Mark's, gardeners ! I dont think so.

Well if you like companies that take your money and don't respond to phone email or anything then good luck to you. I paid £244 for furniture as website front end said in srock. .receipt email suddenly says weeks of delay but your not shown that on front end do you send in your money. .I paid via PayPal so will get a refund..but utter clowns
..

I honestly wouldn’t even give it 1 star!

Absolutely shocking. I ordered a £250 water feature for my grandad as an early Father’s Day present and also to put abit of a smile on his face because I lost my nan 10 weeks ago (his wife) there was no pump, no paperwork or instructions and nothing to attach the lights too. 3 emails later and still nothing. If nothing is done in the next 24 hours I will be going to my bank to get a credit charge and also be taking this to trading standards.

If anyone wants to buy a product from this company.. don’t bother, basically been scammed of £250.

If they want this water feature back after I’ve gone to all the necessary people they can come get it them selfs, I’m not spending money to send it back.

I ordered a water feature on Sunday morning and received an email Monday night to say it had been dispatched. It has arrived today in full working order and is a great addition to the garden. Thank you very efficient.

Primrose have finally emailed me saying they’ve had to cancel my order. They have issued me a full refund. While, I do think the lack of communication has been appalling. The should’ve taken steps to prevent people ordering on the website. I recognise that many businesses are struggling and Primrose is no exception.

Avoid at all costs! I’m only rating as high as one star as I eventually got a refund. Very difficult to get hold of and poor customer service when you do manage to get a reply. Appreciate in current situation that companies May be struggling with orders but they shouldn’t be continuing to take orders they can’t fulfil.

Very , very sad. I have ordered from this Company previously and been pleased. The first order I placed early in April was a little late but I was pleased with the quality of the plants . The second order was a whole different experience. I think they probably took more orders on line than they were able to cope with and became totally bogged down . They didn't deliver , didnt respond to messages, didn't cancel the order when requested to a real fiasco. I have had a partial refund but continue to ask for the remainder. They delivered plants after being asked to cancel and after replacements had been ordered. They should have stopped taking orders as others did to avoid becoming overwhelmed. Very sad situation.

I’m extremely worried. I ordered a garden chair back in April, at a cost of £503.99, this money was charged to my credit card almost immediately.

Whilst I appreciate we are in the midst of a pandemic I have had no response to my queries to the company. Judging from comments on this site and on Facebook I am very unlikely to receive my goods, or for them to be in a satisfactory condition.

All additional orders should be suspended until existing customers problems have been dealt with.

I will be pursuing a refund and escalating the matter via trading standards, watchdog and my credit card company if I do not receive a satisfactory solution today.

I ordered a green Thermo Composter on 7 April and received a much cheaper Eco-Master composter which was broken at the corners and had two front panels rather than one front and one back. I do not want this composter!! I left a message and got no reply. I wrote a detailed letter on 20 April - no reply. I left a further two message on their web-site and still no reply. Worst company I have ever come across! They don't even deserve one star!!

Would give zero stars if that were possible.
4 weeks after ordering from Primrose and paying them, no updates at all about my order and MANY ignored emails via their website and ignored messages via their facebook page.
I've now reported them to Trading Standards and just want my money back!
They're still taking orders whilst Facebook is FULL of angry customers!! Absolutely appalling - I've never known anything like it!

Appalling customer service and suspiciously fraudulent company. I have paid for garden furniture that I have not received and that the delivery company says was sent back to them as damaged. Numerous messages, emails and letters sent and no contact made to me. I have given them 7 days for a full refund and if not forthcoming, I’ll be taking it further.