Primrose Garten Reviews 

do not ever use, a complete useless company with non existent customer care

I paid for something. The wrong thing was delivered.my enquiries and my quest for a return address are ignored. I am now out of pocket to the tune of £36.
I am unable to contact ‘Primrose’ and my purchase seems to have been removed from Amazon ! My satisfaction rating is a definite zero.

Worst company I have ever dealt with. Product no where near as described and when i tried to return it "customer service" tried to make me pay my own returns, which is illegal.

The plant arrived - don't know if it will last, but it cost £20 plus £5 postage, which is expensive for what it was.
However, my problem was with the misleading advert, which pictured it in a nice ceramic pot - something I would expect at this price - but it came in a very scruffy plastic pot.
I complained, but got fobbed off with 'it's in the small print' - yes, if you can find it!
Won't be buying from them again...

plants not long lasting. died. customer service not very good.

have purchased 2 x solar bird baths, they rarely work, i clean the filters daily to no effect, it is so light weight i have had to weight the product down to stop it from blowing away ! the product does not work after a few days, i clean the filters etc, no result ,still does not work, save ur money, poor quality product that does not do what it says,so disappointing, a loyal customer of primrose who will not be returning

Really really bad. Bought expensive garden furniture, called repeatedly to check they could deliver, arrived 2 weeks late and dumped 12 pieces of garden furniture on the main road 1/2 mile from my house. Unhelpful and incompetent customer service, repeatedly implied it is my fault - absurd. Then sent the wrong cover 2x telling me both times it was correct and I was mistaken. The product is good, but the attitude of the staff towards customers is terrible - high handed, defensive and utterly incompetent. Still not resolved.

Very bad customer service…when ordering online they state 1-2 days delivery when in fact it is 2 weeks before they even think of picking it off a shelf in the warehouse. Unfortunately I can’t get the planters to match from anywhere else because I if could I would never use Primrose again. Their prices are rather high too and so are the delivery costs. I Twice filled out customer service queries and tickets were created but no one got back to me. I then went onto chat and that got me nowhere either…. I would prefer to give them zero stars but sadly the option isn’t available.

Ordered four large expensive plants two weeks ago to be delivered in 4 working days. Not turned up but payment taken. No response to e mails live chat telephone etc. Just can’t find any way for them to try and explain.

I ordered a very expensive rattan garden dining table and chairs. In the ad it said delivery within one week. They never even acknowledged the £1300 payment I had made, no receipt, no email to confirm the order - nothing. I waited 2 weeks then contacted them to ask when my order would be delivered. It took them a week to reply and the email said I would get my item within a week of it coming in stock. I wasn't advised when it was coming in stock. Six weeks after full payment I eventually got an email from the delivery company who were very good. On opening my delivery I discovered that the bolts were missing to secure the table. I have emailed the company and am still waiting a reply. I wish I had read the poor reviews before purchasing. I wont buty from them again

After a delay with delivery of my order.They very kindly refunded my postage.Very impressed by that.

I ordered a fire for the garden in January, which was delivered without the parts, after several phone calls and emails the parts were eventually delivered in May. I could have purchased the fire online from another store for over £100 less, but I thought Primrose was a reputable company, but I know now that I will never purchase anything else from this company, buyers beware.

Having had products previously and really liked them we are bitterly disappointed with our recent order of two willow hurdles. Only one arrived, slightly damaged and when we tried to report this to the company, absolute silence from them. They don’t answer the phone, or emails or respond through their internal resolution process. We will never order again from this company even though we love the products. Buyer beware, if you go on any other site to Eder similar items eg Amazon, Primrose is often the actual retailer.

I am still waiting for delivery of part of an order made several weeks ago. Impossible to get through on a phone call. No response on the Chat Line. No reply to my emails. Will never order from here again.

I ordered a bird bath ( end of March) delivery was quoted as 7-14 days, after 28 days I filled in the query form and was given a reference number. I heard nothing after a week I again filled in their query form, this time I was told they were waiting for their supplier to get back to them. I again heard nothing.
I tried ringing but their phone system was being up dated. A few days later I rang again I was 34th in the queue, 3 hours and 15 mins later on music loop a chap did help me out and organised a refund which was credited to my bank in 3 days (May). I will not buy from them again.

Really upset with this company. Ordered garden furniture for my elderly mother months ago and no sign or communication. Customer services is permanently engaged now. Will I ever see my £600 again? Don’t know what to do.

Delivery was supposed to be 10-15 working days. Now on day 20 and not even an email to update me or apologise. Emailed an enquiry. No reply other than initial acknowledgment. Phone call number 19 in a queue. Poor customer experience. Any reputable company would email to tell you your delivery is delayed.

I doubt they have enough staff to run what appears to be be a large operation. my experience trying phone contact. "You are #32 in the queue". PC Chat? wait, wait wait. Email? never got a reply apart from autos acknowledgement. Delivery? Still waiting.

12th September I bought raspberry they said gonna send me October when I emailed about where is my parcel didn't reply anything really bad company