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Review summary

Created with AI, based on recent reviews

Looking at 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, finding it fast, efficient, and convenient for their needs. The staff and doctors are consistently praised for being professional, courteous, and understanding, making people feel at ease during consultations. Many appreciate the quick response times and the smooth user experience, especially for urgent prescriptions or when unable to see their regular GP. However, some customers also noted issues with delayed consultation times and a lack of clarity regarding the service being phone-based only. A few other people also felt that customer service was inconsistent, with some agents being unhelpful or difficult to communicate with, and some doctors being rude. There were also instances where prescriptions were significantly delayed or not received, causing frustration for some users.

What people talk about most

Service

Customers had positive experiences with service, often praising its speed and efficiency, with many receiving... See more

Staff

Customers consistently note positive experiences with staff, highlighting doctors as kind, professional, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick callbacks,... See more

User experience

Consumers generally report a positive user experience, finding it convenient, easy, and quick. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

filled in my details selected the medication i needed waited for call spoke to dr about my issues he issued a new script for me was very courteous and i will def use the service in the future with my... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

I felt at ease using the service for my ongoing cold and flu. I felt heard and could confidently communicate my issue. Fast and efficient service and could be done before work rather than taking time... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. First of all no one explained how their service works, the first guy who called was just a receptionist and he was so confusing that I started thinking it was a scam. Then I get a second call from the doctor. He prescribes some bloods and breath test for me as well as medications.
Of course he forgets to mention that I needed to fast for the tests and I can't take those exact tablets that he charted for at least 7 days before doing the test. Everything was so rushed and confusing.
Useless is the only word for it.

13 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We’re sorry to hear about your experience. The initial call from our staff member was to collect your Medicare details for the purpose of issuing an e-prescription, followed by a consultation call from the doctor. We apologize if this was not clearly explained and if the overall process felt rushed or confusing. This is not the experience we aim to provide, and we’re sorry for any inconvenience caused.

Rated 5 out of 5 stars

Excellent service and always listen to…

Excellent service and always listen to your problem to help you .... Got my medication 💊 was feeling better when I had a toothache in pain they cared helped me as mush as they could with strong antibiotics and some painkillers threw the antibiotics just helped me Thanks.

11 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

I waited approx 4 hours for a phone…

I waited approx 4 hours for a phone consultation for my daughter which came in at midnight And She was prescribed the wrong antibiotic for her condition.

8 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We’re very sorry to hear about your experience and the delay in your daughter’s consultation. That’s certainly not the level of care we want to provide. Please contact us at our email (admin@primemedic.com.au) so we can look into this right away and get everything sorted out for you.

Rated 5 out of 5 stars

Bulk billing, biggie for me

Bulk billed me was a biggie for me, Dr was polite, understanding and helpful. Received E-Script within minutes once finished appointment

5 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

A very handy service

A very handy service. You don’t need to leave home to get the help you need. No waiting days or weeks for an appointment.

4 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

A real company that respects and helps…

A real company that respects and helps people. First time have used the service and won't be the last that's for sure. While filling out the online form I received a phone call to follow up my information. Everything was good and then was told the Dr would call back later and that they did. Brief chat described my symptoms and even got an escript for the chemist to help me.
Can't say enough good things about my experience today

Thank you Prime Medic for looking after me in my time of need
Much appreciated
Rod

4 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Fast, efficient and hassle free!

From the get go they were incredibly helpful, fast and efficient.

I had neither a Medicare number OR IHI but was still able to get the prescription I needed all within an hour of the first call.

Absolutely amazing services and very much appreciated.

30 November 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Thanks very my wife tun out medication…

Thanks very my wife tun out medication on weekend night , I used this after hour GP service and get her prescription over sMS ,much for the prescription, my wife is have the medication now this is one of the best Medicare system experience I had.

29 November 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Wonderful doctors

Wonderful doctors , always on time and listen to what we need . Always efficient, this is why I trust these doctors
kind regards Kristy .

27 November 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

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