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Review summary

Created with AI, based on recent reviews

Looking at 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, finding it fast, efficient, and convenient for their needs. The staff and doctors are consistently praised for being professional, courteous, and understanding, making people feel at ease during consultations. Many appreciate the quick response times and the smooth user experience, especially for urgent prescriptions or when unable to see their regular GP. However, some customers also noted issues with delayed consultation times and a lack of clarity regarding the service being phone-based only. A few other people also felt that customer service was inconsistent, with some agents being unhelpful or difficult to communicate with, and some doctors being rude. There were also instances where prescriptions were significantly delayed or not received, causing frustration for some users.

What people talk about most

Service

Customers had positive experiences with service, often praising its speed and efficiency, with many receiving... See more

Staff

Customers consistently note positive experiences with staff, highlighting doctors as kind, professional, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick callbacks,... See more

User experience

Consumers generally report a positive user experience, finding it convenient, easy, and quick. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

filled in my details selected the medication i needed waited for call spoke to dr about my issues he issued a new script for me was very courteous and i will def use the service in the future with my... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

I felt at ease using the service for my ongoing cold and flu. I felt heard and could confidently communicate my issue. Fast and efficient service and could be done before work rather than taking time... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Prime Medic team

The Prime Medic team always very efficient : offer best deals and always calling on time . Doctors are polite and understanding your needs.
Always will reccomend PrimeMedic.

27 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Same day recovery process

I have used this twice and being to get a
Script is a lifesaver. I didn’t have to wait
For too long and the Dr was kind .

27 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Thank-you Prime Medic for you amazing…

Thank-you Prime Medic for you amazing service.
It was Boxing day and every doctors clinic was closed. Need a doctor asap
I call Prime Medic and they organised a doctor to call me, within 5 mins I spoke to a doctor and he sent me a script to my phone.
Amazing service thank-you 🙏❤️

26 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I was answered right away no wait times…

I was answered right away no wait times
Few questions got a booking
Was phoned by a doc within min
Script and payment that was only 43$ done excellent service

26 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I tried to book a home visit online and…im impressed

I tried to book a home visit online and they rang me straight away saying no drs in my area but put me thru for a phone consultation with a dr and i was rang back in 5 mins
After talking through my symptoms he sent me e script to help until i can see my own doctor.
Very helpful and quick response

26 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Dr Mohsain,

Dr Mohsain,
I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing my everyday medication that I urgently needed to take overseas. He also ensured that I have enough for my duration overseas.
I was definitely impressed! He was very professional and kind. The time wait was correct by the representative as the Dr called during that window. Once again, Thank You to all that were involved.

So it's a 100% YES!

25 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prompt care

Actively Listening to client's concern, caring, and paying attention to detail of providing holistic care, prompt appointment

24 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

New kid on the block, kicking goals & scoring points!

Out of 3 after hours GP clinics I called, these guys were the only one available to get an appointment. Appointment was only an hour after I had requested one. Doctor was patient, empathetic & understanding. At the end of the appointment I had a prescription sent to my phone & a referral for an X-ray for when I could arrange for one. The following day I received a follow-up call to make sure all was well & to make sure I didn't require anything further. A courtesy call is always appreciated, especially in stressful situations like getting medical attention, it's easy to forget important information or questions you didn't know you had 🙂 I would 100% recommend to friends & family & would 100% use their services again!

20 December 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

My son needed antibiotics and steroids… Still waiting on the script almost 18hrs later

My son needed antibiotics and steroids for a chest infection at 11pm last night it is now after 6pm the NEXT DAY and I still HAVE NOT RECEIVED MY SONS SCRIPTS
Nothing but excuses 0 help 0 care absolutely disgusting service dont use these drs they are happy to send the invoice immediately but the needed scripts nahh you can wait indefinitely

18 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We’re very sorry for the inconvenience and understand how upsetting this situation must be, especially when your child is unwell. This is not the level of service we aim to provide.

Please share the details of your complaint with us at admin@primemedic.com.au so we can look into this urgently and work toward a resolution.

Rated 5 out of 5 stars

Excellent service with Prime Medic

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic!
They follow up after the consultation to ensure you have received your prescription and that you are happy with their service.

18 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very easy

Very easy, great service

16 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Seamless easy service

Seamless easy service. My doctors clinic was damaged by a car ramming through it so I don’t have a clinic at the moment so this service was really helpful.

15 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prime Medic

I contacted them through their chat, I was rung back almost straight away. I received another call when I was in the queue.
The Dr rang, he was easy to talk to, listened, gave advice and wrote me the Script I needed.
I thoroughly recommend them. Thank you. K

14 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. First of all no one explained how their service works, the first guy who called was just a receptionist and he was so confusing that I started thinking it was a scam. Then I get a second call from the doctor. He prescribes some bloods and breath test for me as well as medications.
Of course he forgets to mention that I needed to fast for the tests and I can't take those exact tablets that he charted for at least 7 days before doing the test. Everything was so rushed and confusing.
Useless is the only word for it.

13 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We’re sorry to hear about your experience. The initial call from our staff member was to collect your Medicare details for the purpose of issuing an e-prescription, followed by a consultation call from the doctor. We apologize if this was not clearly explained and if the overall process felt rushed or confusing. This is not the experience we aim to provide, and we’re sorry for any inconvenience caused.

Rated 5 out of 5 stars

Excellent service and always listen to…

Excellent service and always listen to your problem to help you .... Got my medication 💊 was feeling better when I had a toothache in pain they cared helped me as mush as they could with strong antibiotics and some painkillers threw the antibiotics just helped me Thanks.

11 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

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