Preply  Reviews 22,220

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, highlighting the exceptional customer service that is always ready to assist. Many people appreciate the user-friendly website and the overall positive user experience, making it easy to find tutors and manage lessons. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with the platform's flexibility, particularly regarding scheduling simultaneous lessons or the subscription model. A few other people also felt that finding a suitable tutor could be daunting, and some experienced technical difficulties with the platform not allowing teachers to get online.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of access, well-designed... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the prompt and... See more

Service

Customers had positive experiences with service. Many reviewers praise the professional and supportive... See more

Website

People report positive experiences with the website. Many customers praise the platform as easy to access,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great platform for a tutor, you get lots of visibility. The calendar function and the classroom tools are great, great customer experience overall. For the visibility it gives you, in my opinion the c... See more

Company replied

Rated 4 out of 5 stars

I love the brand, it is probably the best freelancing platform for online tutoring we have ever seen since Web3 began. I have always had good experiences so far, I do have to say, the fact they t... See more

Company replied

Rated 5 out of 5 stars

Trustpilot is a nice tutor for my kid. He provides timely instant feedback and uses plenty of real school-life sentences as examples. This is extremely important. As a nonnative speaker, my son really... See more

Company replied

Rated 5 out of 5 stars

I am new on preply and i’m not good at technical stuff and in my first trial class i had some errors because of that i couldnt join my class. The support center of preply helped me in everyway possibl... See more

Company replied


Company details

  1. English Language Instructor
  2. English Language School
  3. Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.3

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
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Rated 5 out of 5 stars

Mind at ease

I have consistently received prompt, friendly, and helpful advice from the Preply team. I rely on them to answer my questions and, more importantly, to put my mind at ease as a busy tutor.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

A super tool

It's a great tool to enhance the learning experience with very professional teachers.

20 April 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I wish I could've seen these reviews before we signed up with Preply and would've avoided all these drama and the money that we lost.

28 April 2026
Unprompted review
Preply  logo

Reply from Preply

Dear,

Thank you for taking the time to communicate with us and share your experience with Preply. We are sorry for any inconvenience caused. This is definitely not up to our usual standards. We'd like to have a closer look at the issue. For that, please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7 🤩

Thank you for using Preply and have a wonderful day!
Preply team

Rated 5 out of 5 stars

Preply is an amazing teaching platform

Preply is an amazing teaching platform, customer service is fast and the platform itself is updated and good i hope they keep updating it to help tutors like myself benefit from it.

5 March 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Cool

Cool , helpful , learn language is easy !

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I got fast help from the admin team…

I got fast help from the admin team when someone was trying to get into my account which was very helpful. The lessons are easy for me and the students and the system is user friendly.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Neyali was excellent in help with preply

Neyali was excellent in help with preply

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I had an issue with a recent charge and…


I had an issue with a recent charge and refund, and the support team handled it well. They followed up and resolved the issue, which I appreciat

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Preply is a great website for tutors…

Preply is a great website for tutors and for students. They make available excellent resources for learning and their customer service support is on point.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Outstanding Support and a Truly Positive Learning Experience

I’ve had a wonderful experience with Preply. Whenever I had a question or concern, the support team was always responsive, patient, and truly committed to helping me find a solution. Their professionalism and kindness really stand out.

I highly recommend Preply to anyone looking to enjoy quality learning time with reliable support behind the scenes. The team consistently goes above and beyond to assist.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great tutor and student support.

Great tutor and student support.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Thanks for a detailed explanation.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Progress

Before taking this course, I could only speak a few basic French phrases. Now, I am able to hold simple conversations and confidently order food at a café or restaurant. My listening comprehension has improved, and my pronunciation is getting better as well.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

BEST PLATFORM WITH BEST SERVICES

BEST PLATFORM WITH BEST SERVICES. I REALLY APPRECIATE.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Really very helpful and prompt in…

Really very helpful and prompt in solving queries.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Very helpful and professional support

I recently contacted Preply support regarding an issue affecting my profile as a tutor, and I really appreciated how it was handled.

The team responded clearly, removed the issue, and explained the next steps in a transparent way. Communication was smooth and professional throughout the process.

Overall, a very positive experience with their support team.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

Free labor platform

So unfair on the teachers. Preply takes 100% commission for each trial lesson. This needs to change NOW. Also all of these good reviews look like bots. Each tutor that I get, I organize lessons outside of the app, so that the tutor doesn’t have to pay 30% commission to Preply EACH HOUR!

29 April 2026
Preply  logo

Reply from Preply

Greetings,

Thank you for taking time to share your opinion. As for the non-paid trial lessons and commission model, it is a part of the agreement, and it is transparently indicated in the FAQ. Our team is actively working on making sure our commission and pricing policies are level with industry standards and will be glad to take your feedback into consideration.

Thank you for using Preply and have a wonderful day! Preply Team

Rated 5 out of 5 stars

Their customer services were efficient

Their customer services were efficient. They did the job fast. Thank you.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Customer service was top notch 😊

30 April 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great Experience

As a tutor on Preply, I’ve had a very positive experience overall. The platform is easy to use, well-structured, and makes it simple to connect with students from around the world.

What stands out most for me is their customer support team they are responsive, professional, and genuinely helpful whenever any issue arises. I really appreciate how efficiently they handle concerns and ensure that tutors feel supported and secure on the platform.

Overall, Preply has been a great platform for teaching, and I’m happy to be part of it.

30 April 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

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