Preply  Reviews 22,223

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 5,362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, highlighting the exceptional customer service that is always ready to assist. Many people appreciate the user-friendly website and the overall positive user experience, making it easy to find tutors and manage lessons. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with the platform's flexibility, particularly regarding scheduling simultaneous lessons or the subscription model. A few other people also felt that finding a suitable tutor could be daunting, and some experienced technical difficulties with the platform not allowing teachers to get online.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of access, well-designed... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the prompt and... See more

Service

Customers had positive experiences with service. Many reviewers praise the professional and supportive... See more

Website

People report positive experiences with the website. Many customers praise the platform as easy to access,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great platform for a tutor, you get lots of visibility. The calendar function and the classroom tools are great, great customer experience overall. For the visibility it gives you, in my opinion the c... See more

Company replied

Rated 4 out of 5 stars

I love the brand, it is probably the best freelancing platform for online tutoring we have ever seen since Web3 began. I have always had good experiences so far, I do have to say, the fact they t... See more

Company replied

Rated 5 out of 5 stars

Trustpilot is a nice tutor for my kid. He provides timely instant feedback and uses plenty of real school-life sentences as examples. This is extremely important. As a nonnative speaker, my son really... See more

Company replied

Rated 5 out of 5 stars

I am new on preply and i’m not good at technical stuff and in my first trial class i had some errors because of that i couldnt join my class. The support center of preply helped me in everyway possibl... See more

Company replied


Company details

  1. English Language Instructor
  2. English Language School
  3. Foreign Languages Program School

Written by the company

At Preply, we are powering people's progress. We create life-changing learning experiences by helping people find the magic of the best tutors, a personalized journey, and the motivation that helps people learn and keep learning. Over 90,000 tutors teach more than 50 languages to learners from over 175 countries. Powered by a tenfold increase in revenues over the last three years, Preply is now leading the online language tutoring segment globally and has 700+ employees of over 62 nationalities based across Barcelona, Kyiv, London and the US. Preply is driven by a culture of perfecting the experience we provide to our customers; both consumers and enterprises.


Contact info

  • 1371 Beacon Street, Suite 301, 02446, Brookline, MA, United States

  • preply.com

4.3

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
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Rated 5 out of 5 stars

Preply has a variety of tutor you can…

Preply has a variety of tutor you can choose from and the amount of languages you can practice is incredible, the app feels incredibly good and intuitive, with a good and functioning system that easily connect student and teacher. By far one of, if not the best, way to learn a language without having to participate in classes full of people and trough lessons tailor made for you.

22 April 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 2 out of 5 stars

Preply’s T&C allow them to earn the…

Preply’s T&C allow them to earn the money from unused classes. That’s not legitimate and they even doesn’t warn users about it.

22 April 2026
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Reply from Preply

Hello,

Thank you for sharing your feedback. We are sorry for the inconveniences the subscription might have caused. We do have a policy for expired hours, it is a part of terms and conditions for subscription model. If you still have any concerns or unresolved issues, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7 .

Thank you for using Preply and have a wonderful day!

Rated 3 out of 5 stars

Timely response and solution oriented

Timely response and solution oriented. I was satisfied

2 May 2026
Unprompted review
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Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 1 out of 5 stars

This is the worse language platform out…

This is the worse language platform out there. Do not use. They take your money and run. You cannot contact them if there is a problem. Their tutor wrote and told he was leaving with no notice and as they have demanded money upfront for 6 lessons I am stranded high and dry. Their email does not work it just rebounds. They do not care. Crooked Company.

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Dear Jan Levy,

Please approach our customer support team with a detailed description of the issue. Our team is committed to resolve any outstanding problems you may still have. For that, please, do not hesitate to reach out to us using the online chat tool (in the bottom right corner): we’re open and ready to provide speedy and high quality assistance 24/7.

Thank you for using Preply and have a wonderful day!
-Preply Team

Rated 5 out of 5 stars

I appreciate the quick response and…

I appreciate the quick response and follow-up from The Preply Team. It really made this process feel worthwhile, and the clear guidance provided to new tutors who are still finding their way is truly outstanding.

30 April 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Great experience with Preply support.

Great experience with Preply support.
I had an issue that needed assistance, and the Customer Care team handled it quickly and professionally. The process was smooth, and the communication was clear.
Thank you for the support!

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Rapid and precise solutions

Rapid and precise solutions , thank you

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Amazing platform

Teaching on Preply has been a really meaningful experience for me. Preply is an amazing platform that has helped me build genuine relationships with my students and connect with them on a personal level. I especially enjoy the one-on-one teaching environment, as it allows me to focus on each student’s needs and see their progress more clearly.

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

great platform

great platform! and never had any trouble getting support when needed

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The support was fast and helpful

The support was fast and helpful. And questions were answered quickly. Preply is a great platform.

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The platform is easy to navigate

The platform is easy to navigate, there are courses made available to help you become a better tutor, there are ready made lessons and teaching tips on how to better execute your lessons to help your students achieve their goal. The support team is always available and ready to help. The rates are also pretty good!

25 April 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

The customer support staffs are quick…

The customer support staffs are quick and efficient. The platform is easy to navigate and has wonderful features which are helpful to both the teachers and students. Also, withdrawing earnings is stress-free and less hassle. It's a great platform for students to learn different languages . Highly recommended!

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

After years paying for duolingo and…

After years paying for duolingo and babbel apps. I subscribed to Preply and now actualky feel like I am making some progress in my language learning. My tutor Paula is very patient and keeps the lessons relevent

22 April 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

thank you for refund help

thank you for refund help. if refund suceed. I will continue preply while I have time.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Trustworthy Platform

The platform is easy to access and has a range of language courses to apply to. It also has teachers according to your preferences.

14 April 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I had a smooth experience with Preply

I had a smooth experience with Preply. The support team was helpful and responsive, and the platform is easy to use. I appreciate the guidance I received during my application process.

2 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

It is a good platform to learn the…

It is a good platform to learn the language without hassle, and good improvement.

21 April 2026
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

I’d like to share a positive experience…

I’d like to share a positive experience with the customer care team regarding an issue I had with my Preply account.

From the moment I reached out, the support team responded quickly and handled my concern with professionalism and care. What really stood out was not just the speed of their response, but the consistency of their follow-up. I never felt left alone with the issue at any point—they kept me updated and checked in until everything was fully resolved.

The entire process felt smooth, reassuring, and well-managed. It’s clear that they genuinely care about tutors and take account-related issues seriously. I truly appreciate their dedication and efficiency, and I feel confident knowing there’s a reliable support system behind the platform.

29 April 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Super excellent service by the support…

Super excellent service by the support staff.

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

Rated 5 out of 5 stars

Awesome!

Easy and a pleasure to use Preply, and excellent customer support!

1 May 2026
Unprompted review
Preply  logo

Reply from Preply

Greetings,

We are sincerely grateful for your positive feedback.🤩 If you are happy with services we provide, don't miss a chance to rate us on Google Play: https://bit.ly/3sh12M2 and App Store: https://apple.co/3sfXjyl

Thank you for using Preply and have a wonderful day!
Preply Team

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