Prepaidsims Reviews 

189
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting helpful, quick, and responsive support. The products, including both physical SIMs and eSIMs, are noted for their ease of installation and reliable operation, working instantly upon arrival in many destinations. However, some customers also noted that their SIMs or eSIMs occasionally did not work or activate as expected in certain regions or upon arrival. A few other people also felt that customer support was unhelpful or condescending when issues arose, and some experienced unexpected data routing or coverage limitations.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the eSIMs easy to activate, set up, and use... See more

Product

Reviewers highlight positive aspects of product, with many finding the SIMs and eSIMs to be fantastic,... See more

Service

People report positive experiences with service, with many customers consistently praising the fantastic... See more

Location

Consumers find location to be positive, with many reviewers praising its functionality across various... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

189 reviews

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No recent history of asking for reviews

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4.6

All reviews

(189)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Simple process

Simple process. Once paid for, received an email with instructions and it was so easy. Before turning off my phone in the plane, I switched all calls and data to be via Esim. Upon arrival in Paris, turned my phone on and voila! I had internet. It was easy and efficient. Very impressed ❤️

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Not existent after service

Purchased a USA SIM card which did not work. I reached out to prepaidsims three days ago and still no response. In the end I called the carrier of the SIM card (ultra) and they solved the problem. Very frustrating when you are overseas and there is no help. I usually purchase from sim corner and will not purchase from prepaid sims ever again.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Very poor instructions but good once it works

I purchased a 20GB Asia eSIM recently and it did not work as per the instructions. By the time I was able to contact support and troubleshoot, it had been charged international roaming fees and data costs that offset any potential money I would have saved by having the eSIM. Not a great experience and I will use another company for eSIM next time.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great coverage

It activated on the correct date, easy to install and purchase. Has given us great coverage across Hong Kong and Japan

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the price

Happy with the price for calls, texts and data. Had a bit of trouble in activating it on arrival in NZ, as tapping the QR code in the email wasn’t working for me. However I persevered and got connected after 5-10 minutes. No issues since.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Travel Sim

The sim arrived , I put it in my phone just prior to arrival and upon arriving it just kicked in and worked perfectly

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Seamless to connect

It was seamless to use when I landed in Japan. Hadn't even transferred between Sims but I was connected.
Was concerned with whether I had 20GB as phone was giving me my usage and then indicated I only had 2GB. Alvin answered my questions quickly and confirmed I had 20GB

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the service I got…

I'm very happy with the service I got for my physical simcard. Even if you put the activation date 1 day before using you can still activate it when you arrive in the country you've put for the simcard. Help support is really good! And I would recommend to many others going outside of the country.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great value and great service on Travel SIMs

Good value, easy to order and quick delivery of physical SIMs via post or eSim info via email. Set up instructions work really well and when my technical skills let me down, Alvin, the travel Sim specialist answers emails really fast to sort me out. I am a very happy customer.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Didn't let us down!

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our phones on. They also provided excellent coverage throughout our travels. We wouldn't hesitate to use them again or recommend them to others.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

It does what’s on the label

It does what’s on the label! Automatically recognises you’re in a covered country and instantly connects you to the best available network. Have been using it for several years and recommended it to friends and people I meet. I hope it works for people who want to buy it outside Australia.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

It is reliable

It is reliable. I didn't encounter any time of interruption due to data issue. What I hope for further service is to have a local phone number, which I understand would cost more. Thank you.

1 April 2026
Unprompted review

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