Prepaidsims Reviews 

189
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting helpful, quick, and responsive support. The products, including both physical SIMs and eSIMs, are noted for their ease of installation and reliable operation, working instantly upon arrival in many destinations. However, some customers also noted that their SIMs or eSIMs occasionally did not work or activate as expected in certain regions or upon arrival. A few other people also felt that customer support was unhelpful or condescending when issues arose, and some experienced unexpected data routing or coverage limitations.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the eSIMs easy to activate, set up, and use... See more

Product

Reviewers highlight positive aspects of product, with many finding the SIMs and eSIMs to be fantastic,... See more

Service

People report positive experiences with service, with many customers consistently praising the fantastic... See more

Location

Consumers find location to be positive, with many reviewers praising its functionality across various... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

189 reviews

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No recent history of asking for reviews

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4.6

All reviews

(189)

187 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor performance and Routing Issues

The performance of the connectivity within Japan was really poor. There dead zones in the middle of Tokyo where I couldn't get any reception at all, on both 4G and 5G connections.

Even when I could manage to get a stable connection, the bandwidth throughput was extremely poor. I'm not talking about watching videos, I mean using google maps.........

The service was relatively simple to setup and their instructions were easy to follow.

My main concern though, I was in Japan and all my traffic was routed through Hong Kong. Why???? I'm in Japan. This is an extreme breach of data protection so be extremely careful of how you use their services if you purchase the Japan Prepaid SIM. I couldn't use Japanese services because I was being routed through a Chinese IP.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Alvin the SIM card Guru is exactly that

Alvin the SIM card Guru is exactly that

Received sim no number attached and activation occurs between 5-6am just the time I arrive and need to number for bank and pick up. So emailed yesterday within an hour Alvin supplied the number and then I asked could my sim be activated a day earlier so it will activate immediately I arrrive in UK. Perfect done ✅✅✅✅✅

28 May 2026
Unprompted review
Rated 5 out of 5 stars

A Great Product

I've used PrePaid Sims in the past and they've always worked well, connecting almost instantaneously and operating well throughout my travels.
This time, I arrived in Istanbul, inserted the Sim, switched on roaming but couldn't get the Sim to connect to the internet.
I tried everything I could think of but nothing worked. I emailed PrePaid Sims with my issue and in no time at all I had a reply. A few more quick emails and the problem was sorted there end. The tech support was amazing. While continuing my travels through Turkiye, my Sim is functioning flawlessly.
Would I recommend PrePaid? 100% I do and I will continue to use their Sims in future travels.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Alvin and the team were very helpful from the moment I purchased my eSIMS.
There were errors on my end I had made with my order however, he was able to rectify and provided support immediately.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought the international Asia Sim…

I bought the international Asia Sim card (10 gigs for 30 days) and once I landed for my holidays in China and Japan via Singapore the Sim connected to each of these countries telecom provider service seamlessly. Very happy with this Sim card company. I have used their Sim card in USA & Canada also and will use them again as their Sim cards are very reliable.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy sim or esim!

Easy delivery of physical sims for April UK trip and recently just an esim in South Africa and all went perfectly. I've used prepaid sims a few times and happy with them.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive

Very responsive. Despite not being a "chat" service, my emails were answered in less than 30 minutes each time. And, Alvin easily solved my problem which was "user" error. He helped me understand and hopefully next time I purchase an eSim from PrepaidSims for travel I will remember the steps tobdo on landing in my new country. Thanks!!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

I was able to make WhatsApp calls, hotspot to another device & use my phone whilst travelling. This eSIM has done what it advertised what it would do. I was nervous about installing & using an eSIM for the first time. The email instructions I received were clear & easy to follow which allayed my fears

6 May 2026
Unprompted review

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