Prepaidsims Reviews 

190
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting helpful, quick, and responsive support. The products, including both physical SIMs and eSIMs, are noted for their ease of installation and reliable operation, working instantly upon arrival in many destinations. However, some customers also noted that their SIMs or eSIMs occasionally did not work or activate as expected in certain regions or upon arrival. A few other people also felt that customer support was unhelpful or condescending when issues arose, and some experienced unexpected data routing or coverage limitations.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the eSIMs easy to activate, set up, and use... See more

Product

Reviewers highlight positive aspects of product, with many finding the SIMs and eSIMs to be fantastic,... See more

Service

People report positive experiences with service, with many customers consistently praising the fantastic... See more

Location

Consumers find location to be positive, with many reviewers praising its functionality across various... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

190 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(190)

188 reviews in the last 12 months

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Rated 4 out of 5 stars

Useful to have Sim Card ready to install on arrival

Good to have a New Zealand Sim Card to install once we arrived in NZ, saved having to find one on arrival and not knowing where to go.
To have notification the balance was running low would have been good as we were caught up in an emergency situation and then had to spend critical time loading more funds using our Travel Card,

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to set up

Super easy to set up. First time using an esim on my iPhone 15 Pro and it was a breeze. When we landed, we got on the airport wifi and scanned the QR code. This installed the esim and it connected straight away.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Will NEVER use e-sims again!!

Just returned from a month travelling Asia... Indonesia, Hong Kong, Vietnam and Singapore. Our Asia Prepaid sims didn't miss a beat! Activated them on arrival in Indonesia, kept them installed till we left Singapore. Our prepaid sims instantly worked at soon as we landed in the country... we didn't have to do any adjustments. We have previously tried e-sims and apart from complicated activation procedures, we never once got them to work! With Prepaidsims installation and activation was so simple. Install sim, change roaming and you're done.

Even with data only my wife and I were able to communicate through WhatsApp very successfully in all the countries.

Prepaidsim will be our communication choice from now on. ♥️ it!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Selected the incorrect travel dates when purchasing however the wonderful support team were able to update the dates within a couple of hours of me reaching out for support.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with eSIM. Using eSIM is new to us so initially…

Using eSIM is new to us so initially experienced difficulties to get the system going. We found the support provided by the Prepaidsims was timely and very helpful. We were able to resolve all issues to get system going. Very happy with products and support received, will definitely use them again in the future.

28 March 2026
Unprompted review
Rated 3 out of 5 stars

Setting up was hard

Setting up was hard and I couldn’t do it until I got to my hotel. Unfortunately I had to ring the hotel for their courtesy bus so I had to get a stranger to ring for me - that wasn’t good. Apart from that it worked well.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Another satisfied customer indeed

Honestly, at first I was in doubt about IT . BUT, because the customer service was really great (thanks ti Alvin).I gave it a try and my total review was 10/10.
I am not good with technology and it became simple because I just need to take out my old sim card (which is very reassuring that I will not be charged by my own network provider) and insert the provided sim card and GO...
I dodnt order the esim bec it will be complicated to me BUT Yes, you can get either one.
Again, thanks
Ferdie
Brisbane,🇦🇺 to 🇰🇷 March 2026

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Has worked really well

Has worked really well. At the beginning I couldn't find the esim
Emailed support, they said look in scam folder eventually found it. The support team was quick and excellent. Would highly recommend the company.

23 March 2026
Unprompted review

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