Premier Vehicle Group Ltd Reviews 

838
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, ongoing patience, and transparent approach throughout the entire vehicle leasing process. Consumers note that representatives take ample time to answer all questions thoroughly without ever making anyone feel rushed or pressured. A few other people also felt that the customer service provided a genuinely personal touch, ensuring every specific vehicle requirement was successfully met. Reviewers are particularly impressed with the smooth delivery service, noting that cars arrive right on schedule and administrative procedures are handled seamlessly. People highlight that working with the team brings absolute peace of mind during car acquisitions.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and genuinely supportive throughout the... See more

Service

People report high satisfaction with the service, highlighting professional communication and stress-free... See more

Customer service

Customers expressed great satisfaction with the exceptional customer service, highlighting friendly and... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire leasing process is... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that cars are consistently dropped off on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding Service – Elliot Made It Easy! I can’t thank Elliot enough for his incredible help in finding me the perfect car on finance. From the very beginning, he was knowledgeable, transparent, a... See more

Rated 5 out of 5 stars

Cannot recommend Elliott enough - been to a few dealerships but Elliott showed us what it should be like buying a premium vehicle. Always on hand, answered EVERY single question and was more than ha... See more

Rated 5 out of 5 stars

First time dealing with Premier, excellent experience from minute one. I dealt with Elliot during the process, he was brilliant with me and also has the patience of a saint, we managed to find the... See more

Rated 5 out of 5 stars

Yet another A1 experience from end to end from Premier Vehicle Group. Elliott & Charlotte in there were consummate professionals all the way through and are a credit to the business. Yet another car a... See more


Company details

  1. Leasing Service

Written by the company

New Car and Van Leasing Specialists / Low Rate Finance On Used Vehicles


Contact info

4.9

Excellent

TrustScore 5 out of 5

838 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(838)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I dealt with Jonny and Charlotte from…

I dealt with Jonny and Charlotte from PVG.

What a great team.

Easy, quick and efficient!

They found me an excellent deal and the process was smooth and hassle free.

Thanks again to you both a credit to your company.

Would highly recommend!

29 October 2024
Rated 5 out of 5 stars

Amazing service from start to finish!

Amazing service from start to finish!! Our second time using PVG and would use again next time without a doubt. Thankyou Charlotte, Millie & Tom for all of your help getting us into our new Car!

25 October 2024
Rated 5 out of 5 stars

Amazing service yet again! Thank you Elliott!

Amazing service yet again from PVL! Elliott was so professional from start to finish and made the whole process so enjoyable. They go above and beyond every time and get the best deals around - I am over the moon with my car and would not use anyone else!!
Thanks again Tom & Elliott!!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Service

We purchased our vehicle from Jonny & Charlotte after our previous vehicle was stolen, with my partner being 7 months pregnant time was critical for a vehicle within 2 weeks we managed to secure and drive away in our new car. A top class service where nothing was too much trouble. Highly recommend.

17 October 2024
Rated 5 out of 5 stars

Excellent before and after-sales experience

Sales staff made the whole process feel extremely relaxed with no-pressure assistance. They offered to assist with finding great-rate finance, again without pressure or obligation, and actually found a much cheaper rate than the high street.
Great car purchased. Had a minor issue which was dealt with immediately by the guys, resulting in a hassle-free experience.
Customer service is second to none and you'd do well to find a better service from a main dealer.

Well done to all the staff at PVG and I will definitely be recommending them to others.

20 September 2024
Rated 5 out of 5 stars

Both Jonny & Charlotte made the whole…

Both Jonny & Charlotte made the whole process very easy and helped me a lot with sorting the new car and getting rid of my old car so it was one less stress for me, I can’t thank them enough for all there help.

11 October 2024
Rated 5 out of 5 stars

Quick and easy process

Quick and easy process, really helpful and were happy to answer all my questions. Big thanks to Jonny and Charlotte!

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect customer service

Perfect customer service, helped along the whole way with any questions and problems I had and helped me get them sorted. Will definitely be recommending them to everyone and also will use them again in the future

27 September 2024
Rated 5 out of 5 stars

Excellent

Brilliant service!! Very smooth process thanks to Charlotte for helping me with everything would deffo recommend.

30 September 2024
Rated 5 out of 5 stars

Premier Vehicle Group found me the car…

Premier Vehicle Group found me the car of my dreams. They were efficient and, super friendly and first class service was second to none.

If you looking to find the exact car, I would highly recommend these guys.

Thank you so much

16 September 2024
Rated 5 out of 5 stars

First class service

First class service from day one. Contact was made with Elliott and a viewing of the vehicle was arranged at my convenience. He had all the answers to my questions and nothing was too much trouble whilst viewing. Once the decision to buy was made, everything was sorted by Charlotte and the car was serviced, cleaned and ready to pick up on the day agreed.
Highly recommend Premier vehicle and a special thank you to Elliott and Charlotte for their friendly and professional service.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend these guys enough

Can’t recommend these guys enough, it’s my second time using Premier Vehicle and will continue in future. This time I had Millie helping me and she was great! Everything is always super easy, so thank you!

17 September 2024
Rated 5 out of 5 stars

I would highly recommend PVL

I would highly recommend PVL! Elliot was really easy to deal with, listened to all my needs and delivered!
When the vehicle was collected from the dealership it was damaged but Charlotte quickly found a solution to ensure the vehicle was delivered that day!
Thank you guys and I look forward to ordering my next vehicle!!

2 September 2024
Rated 5 out of 5 stars

Took delivery of my brand new Audi A6

Took delivery of my brand new Audi A6. Incredible car. Wouldn’t have been able to make one of many dream cars of mine come through, if it wasn’t for Premier Vehicle Group!

Impeccable customer service from Charlotte!

Thanks Once Again!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

SOR sale on my behalf

I was struggling to sell my car on my own, and only way I could do it was through car buying sites that massively under quote me.
I spoke with Elliot at Premier vehicle, and he suggested them selling through the SOR selling scheme they do.
More than happy with all aspects, I chose to drive the car to Manchester myself to put on their forecourt, but they all had the option of pick up with a reasonable fee.

Within 1 week the car was sold, and this was over a bank holiday weekend. After the car sale, my finance agreement was paid off (by premier vehicle) within a day.

If anyone is struggling to sell, I cannot recommend this company enough to trust and assist you.

28 August 2024
Unprompted review

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