Premierdeliveries Reviews 

5,144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team goes above and beyond to arrange convenient delivery windows, ensuring a smooth and pleasant journey from start to finish. Consumers consistently emphasize that the delivery drivers are exceptionally polite, helpful, and attentive, making the entire purchasing and receiving process completely stress-free. However, some people mentioned issues with delivery drivers leaving heavy items directly at the door or refusing to bring them upstairs. A few reviewers also experienced frustrating scheduling delays, poor communication regarding tracking updates, and significant difficulties resolving problems with customer service representatives.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt communication and helpful... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support agents and delivery drivers are... See more

Service

Users describe positive interactions with service, highlighting great efficiency, prompt delivery updates,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful and polite... See more

Order

Consumers find order to be positive, highlighting fast processing and quick communication regarding delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,144)

681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Customer Service here was top…

The Customer Service here was top notch. i wanted to double check the address given and find out when my bed may arrive. Yasir was great. quick replies and helpful messages each time. it was a great experience

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Useless company..avoid!

Ordered a bed from beds.co.uk and received a phone call from this outfit to arrange the time slot, and then a further text…all good so far..on the delivery day my slot was 6am-11am and…no one came. No call, email nothing. Went onto live chat and was told “beds.co.uk did not give us the item”. At no stage did anyone contact me. The worst bit was they rescheduled the delivery without asking me.
So I called beds.co.uk who said it was in fact sent out. And the tracker this company uses is still saying it’s out for delivery. Jokers.

A wasted day, buy and get a delivery from a reputable seller, and absolutely avoid this amateur outfit.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

My delivery is now booked

My delivery is now booked. A gentleman by the name of Islam Hussain has gone above-and-beyond in terms of customer service, and so far I am really impressed by the levels of courtesy and efficiency. Well done!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Laiba at customer service was so professional and efficient. They kept updating us for a smooth delivery. Thank you!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Placed my order for a mattress which I…

Placed my order for a mattress which I contacted the company to find out about the delivery date they was extremely helpful as I couldn't be at home on the delivery days they gave me but they helped me with a day that suited me fine and didn't charge extra .the ladies name is Laiba what a pleasant and helpful person she is lovely to speak to her.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Sam was able to organise my delivery, whilst not the norm, to take into account delivery times available to us. Thank you. We look forward to receiving our purchase 😀

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered bed less than 24hours ago

Ordered bed less than 24hours ago, thought we would have to wait 14days for delivery and got a phone call today from Ahmed to say he could deliver on Friday! Amazing thank you so much

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered last night

Ordered last night, Sam contacted me promptly to arrange delivery. Was very clear on times and options. Great service

24 February 2026
Unprompted review

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