Premierdeliveries Reviews 

5,146
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 653 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the exceptional service, noting staff members are frequently polite, professional, and helpful in resolving issues, such as rearranging delivery times. Reviewers are pleased with the overall efficiency of the operation, from a quick online ordering process to prompt communication regarding delivery windows. However, some people mentioned specific problems concerning the actual delivery process; a few noted delivery personnel leaving items outside the home or making last-minute, significant changes. Other consumers reported negative incidents, including drivers being unhelpful when damage occurred or receiving poor interactions from office staff regarding payment disputes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient scheduling and... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional customer service... See more

Customer service

Users describe positive interactions with customer_service, highlighting polite, professional, and helpful... See more

Service

Clients share positive opinions on service, highlighting quick and efficient experiences alongside helpful... See more

Order

Consumers find order to be positive, highlighting efficient communication shortly after purchase. For... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,146)

684 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered last night

Ordered last night, Sam contacted me promptly to arrange delivery. Was very clear on times and options. Great service

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast, helpful customer service

Super helpful customer service! I received a call 12 hours after my purchase, offered me three different date options (all within 1 week of purchase!) Iqra was helpful explaining the process to me and was very polite. Thank you!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer support

Iqra in customer service went above and beyond to help arrange a quicker delivery for me. She was incredibly helpful, efficient, and made the whole process smooth and stress-free. She was also very pleasant and professional to speak with.
I truly appreciate her outstanding support and would highly recommend this company based on my experience!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This delivery company wowed me with their top notch delivery services 👌 They communicated with me almost everyday until my item was delivered 👌 👍 To crown it all, they have this site that shows you in real-time where the driver conveying your item is until he gets to your address! Wow! What can I say but rate them 5*+! Thank you Premier delivery 🙏 Keep it up guys!!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Great price. Great delivery.
Goods look as advertised, mattress seems firm enough for a good night’s sleep. Customer service, Zain, was very helpful, responsive, and quick to call us back to resolve a billing address/delivery address misunderstanding. So, we would recommend this company and their delivery agent, no hesitation 5 STARS

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I booked my delivery for my bed this…

I booked my delivery for my bed this morning for next week, but I realised after I booked it that no one would be there, I phoned back and spoke with Jafar Ali and he was very kind and understanding and rearranged my delivery for this weekend.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick service

Received an email to book a date for a bed delivery and called them the same day, answered within one minute with a friend call handler who booked it in on my preferred date. Simple and quick exchange.

19 February 2026
Unprompted review

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