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Premierdeliveries Reviews 

5,143
•
TrustScore 4.5 out of 5

4.6

Logistics Service
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Review summary

Created with AI, based on recent reviews

Evaluating 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team goes above and beyond to arrange convenient delivery windows, ensuring a smooth and pleasant journey from start to finish. Consumers consistently emphasize that the delivery drivers are exceptionally polite, helpful, and attentive, making the entire purchasing and receiving process completely stress-free. However, some people mentioned issues with delivery drivers leaving heavy items directly at the door or refusing to bring them upstairs. A few reviewers also experienced frustrating scheduling delays, poor communication regarding tracking updates, and significant difficulties resolving problems with customer service representatives.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt communication and helpful... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support agents and delivery drivers are... See more

Service

Users describe positive interactions with service, highlighting great efficiency, prompt delivery updates,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful and polite... See more

Order

Consumers find order to be positive, highlighting fast processing and quick communication regarding delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more

Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,143)

681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Was given a delivery window of 12-6pm, Was delivered just after 12. Delivery men very pleasant and efficient. Also Want to thank Ahmed who booked in my delivery slot after calling in, and provided confirmations as requested. Thank you all again.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely company to work with

What a lovely company to work with!
Excellent customer service - Jafar Ali kept us informed on all delivery updates.

The driver who delivered our bed did so with care and despite ours being the last delivery of the day, he was lovely, very friendly and smiley.

Thank you for an excellent service 🙏

6 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars service

Ahmed from customer service was very professional and helpful. He helped me to have the delivery based on my convenience. Thank you!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Communication was great

Communication was great, and they contacted several times to arrange delivery and then to update me on timing. I got a call just before they arrived so I could come to the door and clear the hallway.

4 March 2026
Unprompted review

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