Paresh very kindly took my energy payments and answered a question I had about my contract helped very quickly with both items he also spoke very good English thank you again paresh regards... See more
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Excellent service from Sunny at Positive Energy. He was professional, helpful, and explained everything clearly during our phone call. Very pleased with the support I received and would highly reco... See more
Vivek Vinod was polite, helpful and clear! Ive been trying to get my issue sorted for ages, other callers have not sorted it but Vivek did so thank you! Faye Farrlley
I am Gillian Burn I spoke to Suraj today. I had huge problems with my billing. I couldn't understand it. I have four accounts and he made the whole thing so simple and wonderful for me and took away... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
16K reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from PE Solutions
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PE Solutions
Really efficient assistance in setting…
Really efficient assistance in setting up my direct debit and paying my bill, especially friendly service from Nilesh Joshi, would reccomend highly.
4 August 2026
Unprompted review
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PE Solutions
Mark helped me a lot,a wondeful…
Mark helped me a lot,a wondeful experince,great sevice
4 August 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
VERY Positive Experience!!
I am Gillian Burn
I spoke to Suraj today. I had huge problems with my billing. I couldn't understand it. I have four accounts and he made the whole thing so simple and wonderful for me and took away all the stress that I was experiencing. It certainly gave me a lot of positive energy! Thank you very much, Suraj.
4 August 2026
Unprompted review
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PE Solutions
Sachin help me with my account ture…
Sachin help me with my account ture taste of india
4 August 2026
Unprompted review
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Valentina was excellent!!!!
4 August 2026
Unprompted review
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PE Solutions
excellent service
4 August 2026
Unprompted review
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Sarah was very efficient
Sarah was very efficient
with my query at K Gill Electric Motoros
4 August 2026
Unprompted review
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4/8/26Mark was very helpful
4 August 2026
Unprompted review
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Very helpful Valentina Lopes
4 August 2026
Unprompted review
Reply from PE Solutions
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Nilesh Joshi listened to my views and…
Nilesh Joshi listened to my views and addressed them promptly after a short wait. Happy with the resolution.
4 August 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
Rishikesh Chalke was extremely…
Rishikesh Chalke was extremely professional and helpful. He sorted my bill out straight away after it was once again based on an estimate rather than the meter readings I had provided.
Thank you, Rishikesh!
4 August 2026
Unprompted review
Reply from PE Solutions
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Scammed not good company
4 August 2026
Unprompted review
Sachin was very helpful and ansewred my…
Sachin was very helpful and ansewred my wiery very professionally
4 August 2026
Unprompted review
Reply from PE Solutions
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PE Solutions
We are very happy with the service…
We are very happy with the service Lovelina has provided for us. She is always happy to help and assist us with everything we need.
So far, we have been very pleased with pozitive energy. Thank you, Lovelina, for all your help and support. We truly appreciate everything you do!
3 August 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
Lovelina was very helpful as our…
Lovelina was very helpful as our reception wast good so she initatated making a email which did and all gas a electric meters,were correctly filled in big thank you from Robert Spendiff
3 August 2026
Unprompted review
Reply from PE Solutions
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PE Solutions
Excellent service from Priyanka…
Excellent service from Priyanka Panchras at Pozitive Energy. She did a fantastic job sorting out my accounts and ensuring everything was set up exactly as I needed. Professional, efficient, and extremely helpful throughout the process.
Many thanks, Priyanka!
3 August 2026
Unprompted review
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
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PE Solutions
Barbara from old comrades club would…
Barbara from old comrades club would like to thank you
Surabhi Shankar. For all your help most grateful.
3 August 2026
Unprompted review
Reply from PE Solutions
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Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Mark was very helpful in assisting me…
Mark was very helpful in assisting me to arrange my energy supply after much trouble
3 August 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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