PE Solutions Reviews

16,436

•

4.7

Energy Supplier

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Review summary

Created with AI, based on recent reviews

Looking at 6,660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that individual staff members are exceptionally helpful, polite, and efficient when handling various complex account inquiries. Many consumers genuinely appreciate the prompt and professional assistance provided over the phone, which makes the entire contract and problem-solving process feel remarkably smooth and reassuring. However, some customers also noted persistent difficulties involving unexpected billing errors, inaccurate estimated meter readings, and sluggish customer service responses. A few other people also felt that communication regarding formal complaints was severely lacking, leaving their important queries completely ignored and unresolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

Service

Reviewers highlight positive aspects of service, often praising individual support agents for being friendly,... See more

Response time

Customers report appreciation for response times, highlighting that support agents investigated matters... See more

Payment

Users describe ambiguous interactions with payment, reporting frustrating billing disputes and sudden demands... See more

Reviews shaping this summary

Paresh very kindly took my energy payments and answered a question I had about my contract helped very quickly with both items he also spoke very good English thank you again paresh regards... See more

Company replied

I am Gillian Burn I spoke to Suraj today. I had huge problems with my billing. I couldn't understand it. I have four accounts and he made the whole thing so simple and wonderful for me and took away... See more

Company replied

We had an issue with an email received, after contacting PE Solutions Mark Castellino was able to resolve the problem and put our minds at rest thankyou.

Company replied

I needed to merge two new accounts into my existing one on the portal and Sumit Nair courteously and efficiently arranged that over the phone, with just one call. Thank you - great service.

Company replied

Company details

Written by the company

Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.

To all our CNG customers

Written by the company

We are here to help: We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.

Contact info

United Kingdom
pozitive.energy

4.7

Excellent

16K reviews

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Replied to 97% of negative reviews

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All reviews

(16,436)

6,399 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Updated 4 days ago

Very helpful

Surabhi Shankar Very helpful, and fun to talk to, with patience to help.

Eric at Bridge Gallery.

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Mark helped me to reinstated my direct…

Mark helped me to reinstated my direct debit.

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Nikita was very efficient in sorting…

Nikita was very efficient in sorting our query and very helpful

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Surabhi Shankar was helpful from the…

Surabhi Shankar was helpful from the beginning to resolve my issues for the Taprobane cafe. Very friendly.

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Nilesh Joshi provided good customer…

Nilesh Joshi provided good customer service-Saqib

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Sheilesh Was very helpful set up

Sheilesh Was very helpful set up
Quick thank you again

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

I would like to thank Mark for the…

I would like to thank Mark for the support and guidance he provided to me on call regarding the process I need to follow for my particular case regarding electricity bill.

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Lovelina Vaz Very helpful and…

Lovelina Vaz Very helpful and knowledgeable . Pleasure to deal with her. Great customer service

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Surabhi Shankar was very helpful and so

Surabhi Shankar was very helpful and assisted me with the issue - Spicebox takeaway (Najem)

6 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

4 days ago

Valatina is very professional at her job

5 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

5 days ago

I am being looked after by Lovelina Vaz. Her phone manner and efficiency is first class. Thank you!

5 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

5 days ago

Rishikesh!

Rishikesh!! Perfect service great man

5 August 2026

Unprompted review

Reply from PE Solutions

14 hours ago

Hi,

Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.

Regards,
PE Solutions

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