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PE Solutions Reviews 

16,418
•
TrustScore 4.5 out of 5

4.7

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 6,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and polite. Many highlight the exceptional customer service, noting efficiency and clarity in addressing queries and resolving issues quickly. However, some customers also noted significant issues with billing, including unclear increases, estimated charges for non-functional meters, and incorrect charges for decommissioned equipment. A few other people also felt that customer service was appalling, with complaints often going unacknowledged and problems remaining unresolved.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, politeness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and very... See more

Response time

People report positive experiences with response times, with many highlighting quick and effective service... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant issues with billing accuracy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paresh very kindly took my energy payments and answered a question I had about my contract helped very quickly with both items he also spoke very good English thank you again paresh regards... See more

Rated 5 out of 5 stars

Excellent service from Sunny at Positive Energy. He was professional, helpful, and explained everything clearly during our phone call. Very pleased with the support I received and would highly reco... See more

Rated 5 out of 5 stars

Vivek Vinod was polite, helpful and clear! Ive been trying to get my issue sorted for ages, other callers have not sorted it but Vivek did so thank you! Faye Farrlley

Rated 5 out of 5 stars

I am Gillian Burn I spoke to Suraj today. I had huge problems with my billing. I couldn't understand it. I have four accounts and he made the whole thing so simple and wonderful for me and took away... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.

To all our CNG customers

Written by the company

We are here to help
We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(16,418)

6,397 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Surabhi Shankar Very helpful, and fun to talk to, with patience to help.

Eric at Bridge Gallery.

6 August 2026
Unprompted review

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