The strimmer spool for the Hyundai brush cutter looked like the original it replaced, even down to the blue nylon cord that came with it. Good value for money and your site is a lot easier to navigate... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have a old Hyundai lawnmower and needed a new drive wheel unfortunately this was longer available. After speaking to a sales representative he managed to find a replacement delivered the next day, no... See more
Company replied
I had taken my hyundai petrol lawnmower to be repaired with a new gearbox but the engineer had tried everywhere to get the part with no luck so I said I will try to get it. As I had used power spares... See more
Company replied
Great service, part required was easily identified. Really quick delivery.(Royal Mail) I wish more companies would use Royal Mail rather than couriers for small items. Would definitely recommend th... See more
Company replied
Company details
Written by the company
Power Spares is a trading name of Genpower Limited. As part of the Genpower family Power Spares offers you the expertise, efficiency and quality assurance of a large organisation which uses the latest warehousing, distribution, customer service and inventory management technology to ensure that you receive your parts as quickly as possible. We have a vast stock-holding of spare parts in our UK warehouses to ensure that when your machine needs repair, we're here to help you get back up and running as quickly as possible.
Contact info
Isaac Way, SA72 4RW, Pembroke Dock, United Kingdom
- 01646687880
- Parts@genpower.co.uk
- power-spares.co.uk
4.6
Excellent
914 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorted initial problems with delivery…
Sorted initial problems with delivery (Royal Mail) quickly and efficiently
21 September 2026
Reply from Power Spares
Dear Andrew,
Thank you for leaving us a review! While delivery snags can occasionally happen, we are glad our team was able to sort out the Royal Mail issue quickly and efficiently for you.
We truly appreciate your patience and your support!
Best regards,
Rukshal
Reply from Power Spares
Hello,
Thank you for leaving such a great review! We are thrilled to hear that you're happy with your genuine part and the pricing.
We truly appreciate your recommendation and look forward to helping you again in the future!
Best regards,
Rukshal
Everything went to plan
9 September 2026
Reply from Power Spares
Dear Jean,
Thank you for leaving such a great review! We are thrilled to hear that you're happy with your genuine part and the pricing.
We truly appreciate your recommendation and look forward to helping you again in the future!
Best regards,
Rukshal
wrong item
Very helpful on phone abd spent time tracking down correct screw fitting for scarifier. However when it came could see immediately was not right one.
18 September 2026
Reply from Power Spares
Dear Kathleen,
We are sincerely sorry for the inconvenience and frustration caused by receiving the incorrect screw fitting for your scarifier. While we're glad our team was polite and helpful on the phone, we completely understand how disappointing it is to wait for a part only to find it isn't the right fit.
We have sent you an email so we can help with the matter. We look forward to hearing from you.
Kind Regards
Rukshal
Excellent service thanks
10 September 2026
Reply from Power Spares
Hello,
Thank you so much for the review! We're delighted to hear you had an excellent experience with us.
We truly appreciate your support and look forward to serving you again!
Best regards,
Rukshal
Spare part available and delivered…
Spare part available and delivered quickly. Price was reasonable. Online is really the only way to order as they are difficult to reach by 'phone.
14 September 2026
Reply from Power Spares
Dear Colin,
Thank you for leaving us a review! We're glad to hear that the spare part you needed was in stock, priced reasonably, and delivered quickly to get you sorted.
We also really appreciate your honest feedback regarding phone availability - we will pass your feedback to the team.
Thank you again for your support!
Best regards,
Rukshal
i found the part that i needed
i found the part that i needed, and i received it within 2 days
10 September 2026
Reply from Power Spares
Dear Jim,
Thank you for leaving us a review! We're glad you easily found the exact part you needed and that it arrived in just two days.
We truly appreciate your support and look forward to helping you again in the future!
Best regards,
Rukshal
Excellent service
Attractive price, very rapid despatch and next day delivery, excellent service. Will use again.
17 September 2026
Reply from Power Spares
Dear Mike,
Thank you so much for the fantastic review and recommendation! We are thrilled to hear that you were happy with the pricing, super-fast delivery, and overall service.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Rukshal
Reply from Power Spares
Dear David,
Thank you so much for the review! We are delighted to hear that your item is working well and that you were happy with our pricing.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Rukshal
Reply from Power Spares
Dear Mrs Thomas,
Thank you so much for the review and recommendation! We are glad to hear that your order arrived quickly and was exactly as described.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Rukshal
Reply from Power Spares
Dear Larry,
Thank you so much for the kind words! Delivering first-class support to our customers is always our top priority, and we're thrilled we could help.
We truly appreciate your support and look forward to serving you again!
Best regards,
Rukshal
Quick and simple
16 September 2026
Reply from Power Spares
Dear Peter,
We’re delighted to hear that you had a seamless experience with us.
We truly appreciate your support and look forward to serving you again!
Best regards,
Rukshal
Reply from Power Spares
Dear Lynne,
Thank you so much for taking the time to leave a review! We are delighted to hear that you're happy with the quality and pricing of your item.
We truly appreciate your support and look forward to serving you again!
Best regards,
Rukshal
Reply from Power Spares
Dear Dave,
Thank you so much for the review! We are delighted to hear you had a great experience with us.
We truly appreciate your support and look forward to serving you again!
Best regards,
Rukshal
Reply from Power Spares
Dear Jayne,
Thank you so much for taking the time to leave a review! We're thrilled to hear that your part fitted perfectly and that you enjoyed quick delivery and great all-round service.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Rukshal
Good Service
What I ordered was delivered promptly at a good price and fixed my issues.
10 September 2026
Reply from Power Spares
Hello,
Thank you so much for the fantastic review! We are thrilled to hear that your order arrived promptly, at a great price, and—most importantly—fixed the issue!
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Rukshal
all i wanted was a return label & a…
all i wanted was a return label & a refund i have not got either
7 September 2026
Reply from Power Spares
Dear John,
We are sincerely sorry for the frustration and stress caused by the communication delay regarding your return and refund.
We would like to confirm that your refund has now been fully processed.Since the refund has been issued directly, there is no need to worry about returning the item or generating a return label.
We apologise for the confusion and delay in getting this sorted for you, and we appreciate your patience while we finalised your refund.
Best regards,
Rukshal
Reply from Power Spares
Dear Mr Preston,
Thank you for leaving us a review! We're glad to hear your order arrived on time, as described, and without any hassle.
We truly appreciate your support and look forward to serving you again!
Best regards,
Rukshal
Reply from Power Spares
Dear Rebecca,
Thank you for taking the time to leave a review! We're glad to hear that your order arrived quickly and that the part was simple to fit.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Rukshal
Good experience purchasing product
Good experience purchasing product
Fedex let it down said out for delivery on Tuesday did not arrive
Arrived following day
14 September 2026
Reply from Power Spares
Dear Doris,
Thank you for taking the time to share your review! We're glad to hear that you overall had a good purchasing experience with us.
We do apologise for the slight delay with FedEx on Tuesday, but we're pleased your order arrived safely the following day. We really appreciate your patience and your support!
Best regards,
Rukshal
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