PostNord Sverige AB Reviews 

Crappy customer service.
Items so often go missing, or are returned without a good reason.
Customer service is slow to respond. I have one open case that they haven’t responded to in 2 months.
Unmotivated staff. Uncompetitive prices and services

Faulty/absent communication, inaccurate tracking info.
Parcels being constantly lost/delayed.
Overall bad performance.

Postnord stole my parcel. Received a notification that postnord had just delivered it to my locked mailbox. But parcel is way too big to fit the mailbox. Went to check and no parcel. Since postnord incorrectly claim that they have delivered parcel to a mailbox even though the parcel is way too big to fit the mailbox, it is considered delivered by vendor and I have lost any claim.

I supposed to get a contactless delivery to my door for which I paid extra money. I wrote the door code for the apartment entrance since I do not need to be home for this delivery - stated by the postnord app. However I was home. The postman was holding one package in his hand, but went into the wrong apartment. Shortly, he came out and walked to my apartment. He entered with the code. Walked up the stairs, placed the package and just left. Not ringing my doorbell, not knocking the door. I wached him from the window leaving, getting back into his Postnord van - WITH MY PACkAGE IN HIS HANDS.

Then I got a notification from the postnord app that the postman could not enter the building, therefore I will need to go to pick it up myself at the nearest drop off point. I tried to file a complaint to claim the delivery fee back, but cannot do that in the app, cannot do it on their website and just simply asking for contacting with me via email failed. After I was writing a the long message and attach picture it just failed to send my request upoin clicking "send".

Pay me back 89 kr for your failing delivery man who cares less.

Misleading SMS link that offers to change the date/time but actually doesn't work. Delivery at 10pm at night. Rude support staff

Never ever trust PostNord, I had no way to track my package which is a heavy object, they didn't let me select to leave the package outside the door, nor any extra information to give the driver in their app.

I just suddenly got a notification the package would be sent to the terminal because "I wasn't available". I didn't receive an sms, call nor email, literally NOTHING. So I call them so they send the driver back and I decided I'd literally stand outside waiting (because they don't notify they're there) but then the call to PostNord takes 30 minutes for my queue turn and they tell me the driver is already heading out the country.

I just moved and I don't even have a car here, can't go retrieve the heavy object that far, I need it very badly and was counting on them. They didn't do anything about it in the end. I had zero problems with literally like 10 other deliveries the past few days that weren't PostNord. I wish I could have chosen anything else than PostNord but CDON didn't let me choose nor specified it'd be them.

POSTNORD failed to deliver and blames the customer for not being at home. Confusing and changing information about where the parcel will be delivered after that. I give two stars because not every delivery has been a problem. But overall I find it difficult to trust PostNord as such.

Waiting for parcel for a month for nothing. They say "we sent it back to the sender bcoz you didn't reply to the mail we sent". But I have never received a mail, email, nor SMS. We gave up and the sender was waiting for the package, but it didn't come. We followed up in various ways and turned out that they didn't even send it back to the sender. Instead, they sent me an email, "is this a gift?". I said, "I bought it online", attaching a receipt. Finally, I received an invoice for the custom clearance and taxes. They said, "we will deliver it on Monday". Of course, we were waiting for it, but they failed to deliver without a solid reason. Thanks to them, we paid A LOT and got anything. Basically, we just dumped our money.

I sent a package I sold through Vinted the person said they have not received the item he sent me pics the box didn’t looked like it was taped all over.
So basically my jeans could have dropped somewhere all because these people didn’t bother to feel the box or check if it’s tapped correctly and just delivered and empty box now I am trynna resolve that part and when you call PostNord they give you this automated robot to talk to it’s annoying.

They need to fix all of this. Because either they neglected my package or someone stole it.

I have sent two different parcels to Sweden at different times – and both got stuck in Örebro.
Customer service is not helping at all: they avoid taking responsibility, keep giving contradictory information, and never actually solve the problem.

This is not normal: how can two separate shipments, sent on different dates, both disappear in the same place?
Instead of investigating, PostNord keeps misleading customers and ignoring emails/chats. It feels like they just want the problem to go away rather than fix it.

I am extremely disappointed and warn others: if your parcel goes through Örebro, there’s a real risk it will get lost and you will receive no real support.

Edit September 29th: I talked with the support and the person I talked to today was so nice that even if I am still waiting for one of the packages, I will give two more stars.

I give it a star just because i can't give less. I bought a package on Amazon and got taken care by PostNord. It said that it was going to be faster to deliver it at a Paketbox so I did it instead of sending it home (not true, it took 5 days, more than if I would have shipped it home) but it's ok. After I get the package at the Paketbox, I download the app, I insert my phone number and I find out that without a bankID I there is no way for me to get the package, so after trying to contact the customer service instead of the very unuseful bot for about 45 minutes, I get a response and says they can't help me and that they have to change the shipping address and send it to Service point where there they can verify it's me taking the package (keep in mind I just bought some beads to make a curtain but ok). So then I ask how long it's gonna take to get and he says 1-2 business days to move it exactly by 750 meters. If I am not going to get it by tomorrow, I'll ask for a refund and never buy anything again with this shipping company. Awful.

that resulted stop at the Veddesta warehouse, what will happen to it?

A customer service agent has entered the chat.

KA: it is stopped because the parcel is damaged
so it wont continue due to risks

You: ok, so?
should I pick it up?

KA: you can try
it is in veddesta

Agent left the chat

This is the support I got after receiving a random message that my box has been stopped because broken.

I thought that a service so proud to be considered a Swedish flag in the world should have a better service.

I shipped a parcel with the company, they charged me a 100 euros. The box was held due to "dangerous goods" there was nothing dangerous, apart from 2 small batteries, that break their rules. When they sent it back to me there were some missing items, furthermore I cannot get a refund, at least partial of the 100 euros, they charged me for nothing. if you can do not use their services.

Shit delivery experience. They were supposed to deliver to my home yet they didn’t even attempt it. No call, no message, no nothing. Just straight up indifference towards the customer. Miserable company and staff

I got a message in the morning that my package would be delivered between 17:00-22:00. I was also informed that I'd receive a call from 08 - 7136818 if there was an issue to enter the building. I left a message saying that I need to be called on the intercom by my surname because there's no "port code". Then at 21:55 I received a message that they attempted to deliver my package but they couldn't come through the gate. No-one called me on the intercom to let them in. Now, they delivered the parcel weighing 12 kg to a service point. I'm extremely disappointed about waiting the entire evening, neglecting important duties in fear of leaving the house and missing the delivery. I'm convinced that the parcel was not even attempted to be delivered. I will not want to use postnord's services in the future.

I sent a parcel with many valuable personal items. PostNord claimed the packaging was “inadequate,” refused to compensate me, and then decided to take the package out of circulation. Worst of all, they did not even inform me. I only found out after asking about the whereabouts and filing a complaint.
I paid for transportation, not for PostNord to dispose my items without consent. This feels extremely unfair, and their handling of the situation shows no responsibility or respect for customers.

I’ve sent five boxes with personal belongings from Japan (where I used to live) to Sweden. While waiting for a decision on customs exemption, PostNord, out of the blue, decided to send back two of the boxes to Japan.

PostNord themselves sent me an email in which they told me to wait for their decision and not pay anything in customs. Now even though I present them with this information, they don’t acknowledge it and they still can’t give me an answer to why they’ve sent the two boxes back. A complete lack of accountability.

Now I myself have to contact Japan Post to figure all of this out despite it being problems PostNord all alone created.

I’ve tried calling PostNord’s customer service twice. The first time I called, their systems were down so they couldn’t help. The second time, I was met with an extremely rude customer support agent that again didn’t acknowledge the problems PostNord has caused me and even hung up on me.

I can only recommend to stay as far away as possible from PostNord.

Postnord were gonna deliver me a PC. I postponed the date to the day after. Witch were a saturday. They didnt show up. Even tough Ive got message that the product was on the way. So i had to wait until monday to call them about it. Had to rebook to tuesday, finally it arrived and the pc was completly shattered inside the package.
Now i had to contact the suppliers and order a new one and order a pickup so i can send the broken pc back. Now they didnt show up on the date “AGAIN” called support and they said driver apperently completed the pickup. Now another date is set for pickup. SO UNPROFESSIONAL, worst company ive dealt with. Hire som proper workers and deal with peoples packages with SOME CARE.

Customer service is useful only in order to lose the patience. Their bot doesn't understand the questions, so can't give a solution. Have to watch the app in order to know if parcel arrived, because don't use advices. Employees are incompetent when not arrogant, they respond to you as if they are doing you a favor. If they lose a package ..... is lost. No search and no refunds. Never found such a poor mail service.